PhotobookShop Reviews 

1.911
TrustScore 4.5 uit 5

4,4

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Beoordeeld met 1 van de 5 sterren

I bought many vouchers from Groupon and used one on 8th September 2026 for a photobook. As at 20 September 2026 it shows it is still in production. I rang and left a message and also spoke to a custo... Toon meer

Beoordeeld met 5 van de 5 sterren

When one of my photobooks arrived with a damaged corner, PhotobookShop agreed to send me a replacement copy. It arrived within a few days. I continue to recommend this company to all my friends.

Beoordeeld met 5 van de 5 sterren

Received my latest photobook a week ago & it is excellent. This book was on our trip to NZ. I ordered the larger size 26cm x 30cm & it really highlights the great photography & quality of the printi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Photobook responded very quickly to a problem with a book they sent. They immediately replaced it and the new book is beautiful. It has already been admired by many and several people have asked for d... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Media en uitgeverijen

Informatie afkomstig van verschillende externe bronnen

We're more than just amazing custom photo books! We create personal calendars, greeting cards or even a coffee table book! Huge selection of designs and themes available online.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 93% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,4

Alle reviews

(1.911)

158 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Keeping Memories alive

I have been using Photobook Shop for many years, completed books for my children from baby years to having their own family, one book each for my siblings and Memories of travels with my mother. My mother is 91 and loves revisiting the places we have been. So easy to use and love purchasing the vouchers so that I am ready for my next book.

12 augustus 2025
Review zonder uitnodiging
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Antwoord van PhotobookShop

Thank you so much Sandra for your lovely review and continued support. We really appreciate it!

Beoordeeld met 5 van de 5 sterren

I have been using PhotobookShop for many projects.

I have been using PhotobookShop for many years to create photobooks of our trips overseas and around Australia as well as personalised calendars for the past 8 years. Also hhave created many sets of ceramic coasters using my macro photos of flowers and birds and just now have produced sets of cards from my own photos.

14 augustus 2025
Review zonder uitnodiging
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Antwoord van PhotobookShop

Thank you Kevin for your lovely review and support. We really appreciate it!

Beoordeeld met 4 van de 5 sterren

I have been now for many years with…

I have been now for many years with Photobookshop and have to say that the quality of their photobooks is excellent. I am generally going with a 26x33 cm, 120 pages and it is always easy to maneuver to construct the book. My only reproach is that the uploading of the pictures is for me complicated; I always need help.

14 augustus 2025
Review zonder uitnodiging
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Antwoord van PhotobookShop

Hi Ruth, thank you for your review and feedback. We appreciate your continuous support!

Beoordeeld met 5 van de 5 sterren

I have used photoshop book several…

I have used photoshop book several times over the years and have never been disappointed, including creating year books for Year 6.
The quality of the books produced are great.
The program is easy to use and delivery is quick.
Would recommend.

9 augustus 2025
Review zonder uitnodiging
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Antwoord van PhotobookShop

Thank you Dimi for your lovely review and continued support. We really appreciate it!

Beoordeeld met 4 van de 5 sterren

Good quality book

Good quality book. Communication good and turnaround time quite quick.

24 juli 2025
Review zonder uitnodiging
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Antwoord van PhotobookShop

Thank you Deb for your lovely review and support. We really appreciate it!

Beoordeeld met 5 van de 5 sterren

Beautiful products & quick delivery

Over many years of ordering from the Photobook Club, the quality & delivery times have been amazing. Customer service, when I've had issues, have also been amazing.

23 juli 2025
Review zonder uitnodiging
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Antwoord van PhotobookShop

Thank you Karen for your lovely review and continued support. We really appreciate it!

Beoordeeld met 4 van de 5 sterren

Be persistent it’s worth ir

End result is a great book with high quality
Photos. Everyone we show asks who we got it from,
My experience, being the one putting it together was very different. Not being the most tech savvy, l struggled to get started, The help line was fantastic even though they had to put me through step by step,
There has to be a way to make it easier for us of the older guys to buy and get started.

7 augustus 2025
Review zonder uitnodiging
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Antwoord van PhotobookShop

Thank you Garry for your lovely review and feedback. We really appreciate it!

Beoordeeld met 2 van de 5 sterren

Damaged tiles

Ordered 9 photo tiles which arrived promptly. One of the tiles had been squashed slightly and another had some folds on the print paper. I requested replacements of the damaged tiles 3 weeks ago (with photos to show the issues) and have had no response

9 juli 2025
Review zonder uitnodiging
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Antwoord van PhotobookShop

Hi Esther sorry to hear about the issue with your order. Can you please provide an order number or email us at smile@photobookshop.com.au so we can assist you further.

Beoordeeld met 5 van de 5 sterren

Europe Holiday Album

Great service, good quality product, easy to use software, very happy with the value. Excellent way to share photos from a holiday. Highly recommend Photobook Club.

25 juli 2025
Review zonder uitnodiging
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Antwoord van PhotobookShop

Thank you Mark for your lovely review and support. We really appreciate it!

Beoordeeld met 5 van de 5 sterren

My Photobook Journey

After every big holiday I create a 120 page 30x30 Photo Book, and for the last 10 years The Photobook Club has been my go-to. Their quality is simply exceptional, vibrant and professionally finished. With a generous 3 year validity on the vouchers it's unbeatable value. Each book becomes a treasured keepsake and I never tire of flipping through them. Much better than scanning through a computer! With each project I discover new exciting features to enhance the story of my journey.It's the perfect way to relive those memories and share with others.

27 april 2025
Review zonder uitnodiging
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Antwoord van PhotobookShop

Thank you so much Jessamy for your lovely review and continued support. We really appreciate it!

Beoordeeld met 4 van de 5 sterren

A tale of two experiences!

This is truly hard, but I'll start with: the photo prints I received were fantastic. The originals (some just screenshots) were not great tbh - they're historical pics for a very old house - so I was super-impressed, they squeezed the very best from what they had to work with. And I had some very weird sizes and... all sorts. So that was fantastic, and incredibly cheap (too cheap? 35 cents is less than I'd have paid 50 years ago in the 70s for a photo reprint). But on the other side of the ledger, this company would seriously benefit by having a CEO / funding to invest in modern tech, starting with their security (not saving passwords in readable text), then their website (no words!), their downloadable software is truly 90s at the latest, and their ordering process and "tracking" are beyond archaic. But I believe they are trying to succeed, so it'd be nice if whoever owns this company stopped tying the hands of their employees behind their backs, tool them up, let them fly, and when updated, charge MORE for a great service! (nothing below $1). IF they did that, this company could completely OWN this space. GLOBALLY! What a market to corner! Imagine being this close to doing that and then just saying "nah, I'm busy"! No-one else has good reviews, these guys are half-way there, it's there for the taking. Until then, I'll order again, because the final product wash just outstanding and I'd like to support these dedicated employees.

17 juli 2025
Review zonder uitnodiging
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Antwoord van PhotobookShop

Thank you for your review and feedback. We appreciate your support!

Beoordeeld met 5 van de 5 sterren

My photo book is great

My photo book is great. So happy with it and the program is very easy to use. Also very fast service. Thanks.

23 juli 2025
Review zonder uitnodiging
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Antwoord van PhotobookShop

Thank you Karen for your lovely review and support. We really appreciate it!

Beoordeeld met 1 van de 5 sterren

Spent 5 hours trying to make a 20 photo…

Spent 5 hours trying to make a 20 photo Photobook.

Their software, just, doesn't. Work.

Honestly so annoying. Save yourself the hassle.

22 juli 2025
Review zonder uitnodiging
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Antwoord van PhotobookShop

Hi Phillip,
sorry to hear that you were having issues with the software. If you require any assistance in navigating the software please contact us at smile@photobookshop.com.au

Beoordeeld met 5 van de 5 sterren

The books come up really well

The books come up really well, and if you use discount coupons (eg from Groupon) they are fantastic value for money. I have created about 20 of them, mainly 100 page ones. Mastering their website and design programs takes some work,but gets easier every time. I have tried other suppliers, but have found Photobookshop the best. Make sure you get the name right, because at least one other company has a very similar name.

14 juli 2025
Review zonder uitnodiging
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Antwoord van PhotobookShop

Thank you David for your lovely review and continued support. We really appreciate it!

Beoordeeld met 5 van de 5 sterren

Once again very happy customer

Once again very happy customer. I have now done 8 books and always a great experience - good quality, cost effective with the voucher system and good turnaround time. I use the desktop software at my pace and find it a great way to complete your photo books.

15 juli 2025
Review zonder uitnodiging
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Antwoord van PhotobookShop

Thank you Beverley for your lovely review and continued support. We really appreciate it!

Beoordeeld met 5 van de 5 sterren

Photobookshop is a recipe for success

I wrote a cookbook with photos to give to my friends, and they absolutely loved it. I opted for express printing and delivery and I was delighted. Photobookshop did exactly as they promised. The quality was superb, so professional!

4 juli 2025
Review zonder uitnodiging
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Antwoord van PhotobookShop

Thank you Robyn for your lovely review and continued support. We really appreciate it!

Beoordeeld met 5 van de 5 sterren

I have made over 30 books for personal…

I have made over 30 books for personal and school projects and my last one did not disappoint. It was on time, the colour and clarity of the photos were excellent. Highly recommend the company.

3 juli 2025
Review zonder uitnodiging
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Antwoord van PhotobookShop

Thank you Ian for your lovely review and support. We really appreciate it!

Beoordeeld met 1 van de 5 sterren

Pathetic services and customer service!!!!

I bought a 10-pack of fridge magnets, 68×68 size, for $14 yesterday, seeing your fake EOFY sale everywhere and just an hour later, it was showing for $10 everywhere. How's it possible?

Could you please tell me why you're ripping me off??? Isn't it bait advertisement, or is it your normal practice to deceive people???

Now, I doubt all the item prices ($57 for 3 things) I paid, whether they're genuine or not. I was in a bit of a hurry and thought it was a great EOFY deal, but later I checked on a few different websites/apps, your prices are significantly higher than most of such other systems available in the market. I'm really feeling ripped off!!!!!!!!!!!!!!!!

I was planning to use your services for the 1st time, but after this experience, I'd like a refund of everything, and I won't ever use your terrible services again and won't even recommend it to anyone!!!

You haven't responded to any of my emails even once. When I complained about this today on Facebook on one of their recent posts about the same product, I got a rude response!

Pathetic services and customer service!!!!

29 juni 2025
Review zonder uitnodiging
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Antwoord van PhotobookShop

Hi Mandy,
Sorry to hear about your recent experience with us. Someone will contact you today to get this sorted for you. Apologies once again for the mix up.

Beoordeeld met 5 van de 5 sterren

Happy customer

Once again I’m very happy to receive my two photobooks, I have done so many different projects with this company and I’m always so pleased with the quality.
Thank you photobook team

29 juni 2025
Review zonder uitnodiging
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Antwoord van PhotobookShop

Thank you Nora for your lovely review and support. We really appreciate it!

Beoordeeld met 5 van de 5 sterren

Sandra

Once again very happy customer. I have now done over 20+ books and always a great experience - good quality, cost effective with the voucher system and good turnaround time. I use the desktop software at my pace and find it a great way to complete your photo books.

11 juni 2025
Review zonder uitnodiging
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Antwoord van PhotobookShop

Thank you Sandra for your lovely review and support. We really appreciate it!

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