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Photobox Reviews 

7.639
TrustScore 3.5 uit 5

3,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I have used Photobox for numerous years now. Their quality is fantastic, never have issues with photos I upload, as is the case with other companies. My recent photo book I ordered was an A4 landsca... Toon meer

Beoordeeld met 1 van de 5 sterren

Be aware before buying or requesting a Photobox gift voucher: they do not allow you to redeem gift vouchers while a sale is running. I received a gift voucher for my birthday to buy wall art. H... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Had photos and framed picture in one order, sent on two different deliveries which was totally wasteful in terms of expense and the environment. I was disappointed with the framing. Back board outs... Toon meer

Beoordeeld met 1 van de 5 sterren

Appalling. Website pretended to be an .ie domain. Once ordered, discovered its a UK website. Waited ages for order, then had to pay customs fee nearly same price as photos. Quality of photos dreadful.... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Fotoprintservice
  2. Cadeauwinkel

Geschreven door het bedrijf

We are here for the stories. The good, the great, the 'tell it again'. We promise to keep your stories as vivid as the day they were made so you can look back at the good times, and look forward to the ones yet to come. Photobox was founded in London in 2000 to help the nation develop and print their photos quickly and simply. Since then we have embraced the digital revolution to continue to bring your stories to life with a wide range of products and digital creative tools. Photobox is part of Storio group. Together, we are 6 brands across 13 countries, serving over 11 million customers, and making us a leading personalised photo products company in Europe. We're a place where life’s stories are created and shared between people and generations. We bring your stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars and gifts. Our innovative technology enables you to easily personalise your creation to keep for yourself, or to share as the most thoughtful of gifts. Our photo products are carefully made to bring all your stories to life, from the big to the small, the planned to the unexpected, allowing you to relive those joyful moments and keep them close for years to come.

Customer satisfaction guaranteed

Here’s to having a positively unforgettable experience with us.

Here’s to having a positively unforgettable experience with us.
Got an issue with the creation process? Not happy with your order? If there’s anything you’re not satisfied with, visit our Help Centre for advice or reach out to our Customer Service team and we’ll find the best solution to make it right.

Contactgegevens

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3,5

Gemiddeld

TrustScore 3.5 uit 5

8K reviews

5 sterren
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3,5

Alle reviews

(7.639)

285 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Beautiful High Quality Prints and Photobooks

I just love photobox and use regularly fir prints but mostly to create photo hooks.
The process for creating the book is easy and the quality of the finished product is second to none.
I have made photobooks for many of my friends fir special occasions like Christenings, First Communions and even weddings.
It is also a lovely way to pick some of the photos from your phone and capture them in a year book.
The printing and delivery is very speedy also.
Cannot recommend Photobox highly enough.

27 april 2026
Beoordeeld met 5 van de 5 sterren

Book of images for a birthday gift

The quality of the product, the finishing of each image. The fast p&p of the item, all added to a great and wonderful experience. This was coupled with regular email contact as to when the item would ship.

21 april 2026
Beoordeeld met 1 van de 5 sterren

A full star is far too much

A full star is far too much. I received 2 gift vouchers as a present for the value of 50 per voucher. The maximum voucher size you can buy is €50.
On trying to place an order for close to €100, I then am told that, A)No promo codes can be used when using gift vouchers. Odd, and somewhat scammy.
B), I can not use 2 gift vouchers for the same order. Instead I have to use 1 voucher, pay the rest with my own card, and then the balance, or deliberate overpayment taken will be refunded to the original purchaser of the vouchers. Ridiculous and very dodgy set up.

12 mei 2026
Review zonder uitnodiging
Logo Photobox

Antwoord van Photobox

Hi Alan!

Thank you for taking the time to write us a review on Trustpilot.

Alan, we apologise that you could not combine your vouchers for the optimum discount on your order. We understand how important it is that your experience using vouchers is straightforward and optimal so you can get the discount you were hoping for.

We put great importance on the quality of our services and the satisfaction of our customers. If you need further assistance with this or any other issue, feel free to email us directly at info@photobox.co.uk. You can reach us at 0330 053 3353 or our messaging feature.

Kind regards,
Photobox

Beoordeeld met 1 van de 5 sterren

Ingen support

Jeg har modtaget min fotobog med skader fra forsendelse. Jeg har sendt mail og forsøgt at få kontakt gennem chat og intet lykkedes. Det er ikke god kundeservice.

4 mei 2026
Review zonder uitnodiging
Logo Photobox

Antwoord van Photobox

Kære Maria, 

Tak for din feedback. Jeg er virkelig ked af den ulejlighed, du har oplevet med din ordre. Vi forstår, hvor vigtige dine ordrer er, især når de indeholder værdifulde minder.

Kundetilfredshed er vores højeste prioritet, og vi er forpligtet til at levere den bedst mulige service. For at hjælpe dig yderligere og tage hånd om dine udfordringer, bedes du kontakte os direkte på https://service.storiogroup.com/hc/da/p/contact

Vi sætter pris på din tålmodighed og ser frem til at finde en løsning for dig.

Venlig hilsen Photobox

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, quick and exactly what I expected. Beautiful printwork and vibrant colours. Easy to use service which allows for lots of creativity and fun

16 april 2026
Beoordeeld met 5 van de 5 sterren

Photobook of my mothers life…

I made a photobook of my mothers life for her 90th birthday recently.
There were a lot of old photos with some requiring editing to improve their condition so that added to the time it took to make it, so if you're doing the same I suggest you work out the order you're putting the photos into the book and do all editing first.

I was also able to communicate with an agent of Photobox by Facebook messenger called Mirela, who was very helpful with tips and videos to get me started.

When I got going it was easy as I familiarised myself with the process, but it did take me some time to reach that point.
The only slight complaint I have is the ability to move the photos to fit to the page, there was no way to click on an individual photo and drag/move it so the whole photo could be seen fully, you had to shuffle the layout appearance to predetermined layouts by Photobox.
But it worked out fine in the end with a bit of time and patience.

I googled the relevant companies first that provide this service and Photobox was recommended as the premium one for my needs and I'm extremely happy I chose the right company.
There was an offer of a percentage off which seems to be there in varying degrees most of the time which added to the value for priceless memories.

The quality is excellent and it's great to have a family history safely stored in a hardback book.
I also have an online version of the photobook in my account that I can view and I can share that with others too.

I left myself a bit short on time and was honestly a bit worried I wouldn't have the photobook in time for my mothers party, but I tracked it from start to finish from the UK to Ireland and I received it a day early, so no problem with the speed of delivery or tracking.

I would have no hesitation in recommending Photobox to make your photobook to capture your memories.
While it make take a bit of time to get the hang of it, it was most certainly so worth it.

13 april 2026
Beoordeeld met 5 van de 5 sterren

Excellent quality books

The lay flat books are well made and look great! The editing suite is far more comprehensive than previously, so it pays the author/designer to invest time in learning all about what is possible. It is hard to know what size of text you should use, if making a book for the first time! It's only when you see the printed version that you realise you could have made it smaller or bigger! Make sure you use the correct app for the country of residence if you dont want to get caught out with EU/non-EU taxes. Overall though highly recommended.

16 april 2026
Beoordeeld met 3 van de 5 sterren

Clipped photos.

Good prices, but many of my photos were clipped off, even though I edited them to make sure they wouldn't be. I will have to reorder some, and I might do it with another company to see if they come out better.

15 april 2026
Beoordeeld met 2 van de 5 sterren

Easy to use web site and fast delivery…

Easy to use web site and fast delivery BUT Very disappointing quality of you liquid acrylics - less than half the thickness than they were. Now flimsy and unprofessional

13 april 2026
Logo Photobox

Antwoord van Photobox

Dear Jo,

Thank you for giving us feedback. We're really sorry to hear that you are not satisfied with the quality of your order, this is not the experience we wanted you to have with us. Please reach out to our customer care directly if you are in need of more help. You may use our chat service or email us through our websites or call us on 0330 053 3353. All our contact information is easily accessible on our website: https://service.storiogroup.com/hc/en-gb/p/contact

Kind regards, Photobox.

Beoordeeld met 5 van de 5 sterren

Great service and great product

Great service and great product. I made a typo on my order and chatted to their service department on a Sunday. They then came back and allowed me to reorder free of charge as a goodwill gesture. Really impressed and will definitely use again.

3 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have used Photobox for years

I have used Photobox for years. I especially love their photo books. They are such good quality and a great price. I subscribe to their emails and they always have good offers. The app is so easy to use. Their website is easy to navigate and there are loads of hints and tips for making your creations.

10 april 2026
Beoordeeld met 1 van de 5 sterren

Update of previous review

It’s been 2 weeks now since my offline creator stopped working. No further help from Photobox, just repeatedly told it’s been referred to their IT department. Nothing from them either and if I call I am told they cannot help, as referred to IT & I cannot speak to the IT department.
A book I’ve been working on since November is lost. My own IT specialist says the problem is with Photobox.
This company have no interest in their customers, are difficult to contact and clearly have IT problems.
I am sure their response to this will again be reach out for help. I have reached out constantly and got nowhere.

14 april 2026
Review zonder uitnodiging
Logo Photobox

Antwoord van Photobox

Hi Claire! Thank you for taking the time to write us a review on Trustpilot.

We truly apologise for experiencing issues with your offline editor and not receiving immediate help from our customer service ad it department.

We are deeply sorry about your recent experience, as your query still has not been resolved, and we appreciate you bringing this to our attention. We put great importance on the quality of our services and the satisfaction of our customers. 

Please reach out to our customer care directly so we can assist you further. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).

We appreciate your patience and understanding. 

Kind regards, Photobox!

Beoordeeld met 4 van de 5 sterren

Photo Block

Ease of use of website, quick delivery, print colours were bright and the print itself was very clear, all positive. The choice of a white block really worked well with the chosen photo. If ordering again, I will be choosing a larger block size though. Otherwise, a lovely product & gift

30 maart 2026

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