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Photobox Reviews 

7.639
TrustScore 3.5 uit 5

3,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I have used Photobox for numerous years now. Their quality is fantastic, never have issues with photos I upload, as is the case with other companies. My recent photo book I ordered was an A4 landsca... Toon meer

Beoordeeld met 1 van de 5 sterren

Be aware before buying or requesting a Photobox gift voucher: they do not allow you to redeem gift vouchers while a sale is running. I received a gift voucher for my birthday to buy wall art. H... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Had photos and framed picture in one order, sent on two different deliveries which was totally wasteful in terms of expense and the environment. I was disappointed with the framing. Back board outs... Toon meer

Beoordeeld met 1 van de 5 sterren

Appalling. Website pretended to be an .ie domain. Once ordered, discovered its a UK website. Waited ages for order, then had to pay customs fee nearly same price as photos. Quality of photos dreadful.... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Fotoprintservice
  2. Cadeauwinkel

Geschreven door het bedrijf

We are here for the stories. The good, the great, the 'tell it again'. We promise to keep your stories as vivid as the day they were made so you can look back at the good times, and look forward to the ones yet to come. Photobox was founded in London in 2000 to help the nation develop and print their photos quickly and simply. Since then we have embraced the digital revolution to continue to bring your stories to life with a wide range of products and digital creative tools. Photobox is part of Storio group. Together, we are 6 brands across 13 countries, serving over 11 million customers, and making us a leading personalised photo products company in Europe. We're a place where life’s stories are created and shared between people and generations. We bring your stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars and gifts. Our innovative technology enables you to easily personalise your creation to keep for yourself, or to share as the most thoughtful of gifts. Our photo products are carefully made to bring all your stories to life, from the big to the small, the planned to the unexpected, allowing you to relive those joyful moments and keep them close for years to come.

Customer satisfaction guaranteed

Here’s to having a positively unforgettable experience with us.

Here’s to having a positively unforgettable experience with us.
Got an issue with the creation process? Not happy with your order? If there’s anything you’re not satisfied with, visit our Help Centre for advice or reach out to our Customer Service team and we’ll find the best solution to make it right.

Contactgegevens

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3,5

Gemiddeld

TrustScore 3.5 uit 5

8K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,5

Alle reviews

(7.639)

285 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

It was a beautiful piece of work

It was a beautiful piece of work. a keepsake for my friends family for the future. layflat and quality of the photo album fantastic. really pleased will be back soon to make more for special occassions.
Thank you. good price for what was recieved also good timing with delivery.

28 januari 2026
Beoordeeld met 3 van de 5 sterren

Lovely calendars

I really love creating personalised calendars but I don’t always find your site very user friendly. Can be hard to upload photos or edit them where needed. Also, your delivery fee of over €10 is outrageous. This sounds very negative but I have you 3 stars and that is because I like the calendars!

26 januari 2026
Beoordeeld met 1 van de 5 sterren

Very poor customer service

I was very disappointed with the customer service. They made no effort to assist me. I needed help with an order I had placed and messaged immediately after the order was made. An AI assist is all that was available at the time which is reasonable as it was after working hours but It allowed be to forward an email. The reply to this email was in no way helpful. I was told there was only a four hour grace period after order placed where they can help. I feel this is unfair as the four hours grace should only be effective during working hours. They basically didn't care. No help offered. I won't be purchasing from this company again

9 februari 2026
Review zonder uitnodiging
Logo Photobox

Antwoord van Photobox

Dear Deirdre,

Thank you for giving us feedback. We're really sorry to hear that you are not satisfied with our customer service and that you had issues cancelling your order. This is not the experience we wanted you to have with us. Please reach out to our customer care directly if you are in need of more help. You may use our chat service or send us an email through our websites or call us on 0330 053 3353. All our contact information is easily accessible on our website: https://service.storiogroup.com/hc/en-gb/p/contact

Kind regards, PhotoBox.

Beoordeeld met 4 van de 5 sterren

I am very happy with my album

I am very happy with my album. I just have 1 issue and that is the first few pages were very damp and wrinkled which to me would suggest WRAPPING NOT GOOD ENOUGH FOR THE INCLEMENT WEATHER AT THE THIS TIME OF YEAR
Photographs are brilliantly presented and very detailed
Margaret

13 januari 2026
Beoordeeld met 1 van de 5 sterren

I’m so disappointed

I’m so disappointed, after taking such time and effort to create two photobooks I still have not received my order. It was due for delivery to Ireland on January 16th. The tracking number brings me to Royal Mail which gives no updated delivery info and the customer service bot is completely useless.

7 januari 2026
Logo Photobox

Antwoord van Photobox

Dear Ciara,

Thank you for giving us feedback. We're really sorry to hear that you are awaiting your order and that you don't see any updates regarding your delivery. This is not the experience we wanted you to have with us. Please reach out to our customer care directly if you are in need of more help. You may use our chat service or send us an email through our websites or call us on 0330 053 3353. All our contact information is easily accessible on our website: https://service.storiogroup.com/hc/en-gb/p/contact

Kind regards, PhotoBox.

Beoordeeld met 1 van de 5 sterren

They use Evri for deliveries.

They use Evri for deliveries.

IF you get your package, it will be 2 weeks late, or damaged.
The "customer service agents" are AI bots with all the wrong information that goes along with that.
Good luck.

28 januari 2026
Review zonder uitnodiging
Logo Photobox

Antwoord van Photobox

Dear Lawrence,

Thank you for giving us feedback. We're really sorry to hear that you are not satisfied with our delivery service, this is not the experience we wanted you to have with us. Please reach out to our customer care directly if you are in need of more help. You may use our chat service or send us an email through our websites or call us on 0330 053 3353. All our contact information is easily accessible on our website: https://service.storiogroup.com/hc/en-gb/p/contact

Kind regards, PhotoBox.

Beoordeeld met 1 van de 5 sterren

I STILL have not received my order from…

I STILL have not received my order from Christmas today is the 24th of January with no updates

24 januari 2026
Logo Photobox

Antwoord van Photobox

Hi! We truly apologise for not receiving your order on time for Christmas as we understand how important it is to have your gifts with you and cherish memories together.

We are deeply sorry about your recent experience, as your query still has not been resolved, and we appreciate you bringing this to our attention. We put great importance on the quality of our services and the satisfaction of our customers. We sincerely apologise for not receiving order on time.

Please reach out to our customer care directly so we can assist you further. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).

We appreciate your patience and understanding. Kind regards, Photobox!

Beoordeeld met 1 van de 5 sterren

Poor quality printing - wouldn't recomment

I ordered some greeting cards for my paintings and the first set came out very blurry so I couldn't use them so that was £60 wasted. I tried a second time using higher quality photos with higher quality card, and the pictures came out very vibrant which didn't look good for my paintings and there were printing marks all down the sides of all of them so I cannot use them either. Another £60 down the drain. I've tried complaining via the website and I've been sat here for over an hour with 14 people still ahead of me on the queue with no signs of change. I am hoping I will get a response using this review since no one is getting back to me. I refuse to lose £120 over poor quality printing from a company who's sole job is to print. I don't believe anyone actually looked at my cards before shipping them out, the quality control is shocking to say the least.
The only benefit to photobox is how easy it was to process the order, but unless I'm going to get my prints done right, it's not worth it.

21 januari 2026
Review zonder uitnodiging
Logo Photobox

Antwoord van Photobox

Dear Gemma,

Thank you for giving us feedback. We're really sorry to hear that you are not satisfied with your cards, this is not the experience we wanted you to have with us. Please reach out to our customer care directly if you are in need of more help. You may use our chat service or send us an email through our websites or call us on 0330 053 3353. All our contact information is easily accessible on our website: https://service.storiogroup.com/hc/en-gb/p/contact

Kind regards, PhotoBox.

Beoordeeld met 5 van de 5 sterren

A little gem :)

I have ordered a mini photo album (15x15 cm = 6 x 6 in).
It was extremely simple and fun :) the choose from the selection of interesting products, it was fuss-free to upload the photos and quick to process the purchase.
Yes, I have ordered a mini photo album containing 24 photos, but what I received was a little gem :) - beautiful, sturdy, very high quality paper album of our holiday memories.
The delivery was quick as well :)
Thank you, Photobox.ie.

20 december 2025
Beoordeeld met 3 van de 5 sterren

reduced quality

I've been using photobox for a few years to make personalised calenders. Found there was a change with the website this year and the quality not as good. You used to be able to use 'smart layouts' which was great, you could drag over as many pictures as you wanted and then use 'shuffle layout' to get it the way you wanted it to look. So easy! Now that's all gone and the layout options aren't as good. Really disappointing.

30 december 2025
Review zonder uitnodiging

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