Photo Fresh Reviews 

Antwoord van Photo Fresh

1 apr 2026

Hi Trina,

Thank you so much for your review! Really glad to hear you were happy with both the service and the product, means a lot to us 😊

Thanks again,
Stephen

Antwoord van Photo Fresh

1 apr 2026

Hi Sally,

Thank you so much for your lovely review! So glad to hear they made great gifts and were loved by the recipients, that’s exactly what we hope for 😊

Thanks again,
Stephen

Antwoord van Photo Fresh

1 apr 2026

Hi Laura,

Thank you so much for your lovely review! We’re really glad everything was clear and easy to track, and that your air freshener turned out exactly as expected. Great to hear you loved the scent too 😊

Thanks again,
Stephen

Antwoord van Photo Fresh

1 apr 2026

Hi Gethyn,

Thank you so much for your review! Really glad to hear you found everything easy to use and that you were happy with the final result. “Perfect in every aspect” means a lot 😊

Thanks again,
Stephen

Antwoord van Photo Fresh

1 apr 2026

Hi Sarah,

Thank you so much for your lovely review! So glad to hear they were well received and that the photo quality and scent have held up so well, that’s amazing to hear 😊

We really appreciate the recommendation and can’t wait to make more for you.

Thanks again,
Stephen

Antwoord van Photo Fresh

31 mrt 2026

Hi Amy,

We’re really sorry to read this and completely understand how frustrating this must have been, especially after ordering before the Christmas cut-off and then not receiving either the item or refund as expected.

We’ve now reached out to you directly to arrange a full refund and a replacement order, as we’d really like the opportunity to put this right for you properly.

We’re very sorry again for the experience and appreciate you bringing this to our attention.

Thanks,
Stephen

Antwoord van Photo Fresh

1 apr 2026

Hi Fay,

Thank you so much for your lovely review! We’re really glad you were happy with the quality and that it made the perfect stocking filler 😊

Thanks again,
Stephen

Antwoord van Photo Fresh

1 apr 2026

Hi Emma,

Thank you so much for your review! We love that you love them, that means everything to us 😊

Thanks again,
Stephen

Antwoord van Photo Fresh

11 mrt 2026

Hi Canan,

Thank you so much for your lovely review! We’re really happy to hear you loved the colour, quality and scent, and it’s great that you came back for another one for your friend’s dog. Seeing those little faces in the car is definitely the best part 🥰

Thanks again,
Stephen

Antwoord van Photo Fresh

25 feb 2026

Hi Hannah,

Thank you so much for your honest review. We’re really sorry again that it didn’t arrive in time for Christmas, but we’re so glad it reached you safely in the end and that you were happy with the product.

It means a lot that you recognised the situation was out of our hands, and we’re always happy to go the extra mile when things don’t go to plan. Your kind words about our customer service truly mean a lot to us.

Thanks again,
Stephen

Antwoord van Photo Fresh

25 feb 2026

Hi Patrick,

We’re really sorry to read this, but we do want to reassure you that we are absolutely not a scam.

We’ve requested further information from you through Trustpilot in order to locate your order and resolve this, but unfortunately we haven’t received any details back. We’ve even gone as far as contacting several recent customers with the first name Patrick to try and identify the order, however none of them matched your situation.

If you’re able to get in touch with us directly at Hello@PhotoFresh.co.uk
with your order number, postcode, or the email used to place the order, we would genuinely love the opportunity to look into this and get a replacement sent out to you if your parcel has been lost.

We’re here to help, and we’d really appreciate the chance to put this right.

Thanks,
Stephen

Antwoord van Photo Fresh

25 feb 2026

Hi Eileen,

Thank you so much for your review! We’re really pleased to hear it looks just like your uploaded photo and that you’re happy with the scent strength too.

We really appreciate you taking the time to share your feedback.

Thanks again,
Stephen

Antwoord van Photo Fresh

25 feb 2026

Hi Sarah,

Thank you so much for your amazing review! We’re so happy to hear it made you smile, that’s exactly what we hope for. It’s lovely to know you think they make great gifts too, we can’t wait to make more for you.

Thanks again,
Stephen

Antwoord van Photo Fresh

25 feb 2026

Hi Rebecca,

Thank you so much for your lovely review! We’re so happy to hear you loved your personalised air freshener and that it was worth the wait. Your kind words about our service really mean a lot.

Thanks again,
Stephen

Antwoord van Photo Fresh

25 feb 2026

Hi Shagufta,

Thank you so much for your lovely review! We’re so happy to hear your husband and friends loved them, that’s exactly what we hope for. It’s great to know you were pleased with the quality, print and scent too.

Thanks again,
Stephen

Antwoord van Photo Fresh

25 feb 2026

Hi Hira,

Thank you so much for your lovely review! We’re so glad you loved the cut-outs and thought they were beautifully done. And yes, they definitely make cute gifts for pet owners and baby owners alike 😊

Thanks again,
Stephen

Antwoord van Photo Fresh

25 feb 2026

Hi Rachel,

Thank you so much for your lovely review! We’re really happy to hear your order arrived on time and that you loved the scent. It means a lot that you’d order again.

Thanks again,
Stephen

Antwoord van Photo Fresh

12 mrt 2026

Hi Ella,

We’re really sorry to read this and would like to clarify a few points.

Our team responds to emails as they are received, and our records show that all of your messages were replied to within our usual 24-hour response window, so we’re a little confused by the suggestion that we didn’t respond.

Regardless, we must apologise that your order did unfortunately arrive slightly later than expected. We didn’t quite hit the mark with this one, and we completely understand how frustrating that can be.

As discussed via email, we went ahead and issued a full refund for your order. We have since reached out several times to try and make things right but haven't heard back. Again, we’re very sorry again that the experience didn’t meet expectations.

Thanks,
Stephen

Antwoord van Photo Fresh

19 feb 2026

Hi Scott,

Thank you so much for your review! We’re really glad to hear everything arrived safely and that you were happy with the print and scent.

Thanks again,
Stephen

Antwoord van Photo Fresh

19 feb 2026

Hi Sean,

Thank you so much for your review! We’re really happy to hear your photo turned out so clear and that you liked the packaging too. It’s great to know it made a lovely personalised gift.

Thanks again,
Stephen