Pier insurance Reviews 

The service was fast and very efficient

I am very disappointed and frustrated with their service. During a crowded commute on the London Tube, i lost my watch unexpectedly amid the chaos. Yet, when I filed a claim, it was met with skepticism and unnecessary complications. They questioned how the watch could have gone missing from my wrist, as if it were impossible for it to fall off, Do they think watches are permanently sealed to our bodies? This lack of understanding and support has made my experience with them far from satisfactory. Their dismissive attitude and lack of empathy in handling my situation have only added to my frustration.

I will keep updated on my experience in this review further once they get back to me

Update:
Today, I was contacted by Daniel Davies, who was incredibly helpful and empathetic towards my situation. He was articulate and understanding, unlike others I've spoken to. He comprehended the details of my situation and provided prompt assistance. I am extremely pleased with the resolution he provided.

The team have been very efficient and helpful.

The advisor was polite , helpful and knowledgeable. Would recommend their customer service to anyone !

Susan and your staff generally are very efficient and helpful, and quick to respond!

Customer service was great. It was really easy to upgrade my policy with a new device. Good service, no hassle. Absolutely fantastic.

Absolutely brilliant company, the staff go above and beyond and are so helpful with all they have done for me

The staff are always friendly when you call in. I misplaced my documents and its was very quick getting a new lost sent over.

From my initial communication regarding my damaged phone to monies BACS to my account, everything was very fast and efficient.
Dan my claim handler was extremely helpful and took the "pain" out of my misfortune.
Fantastic customer service.

Sent phone off for broken screen Monday afternoon.nhad it back by thrursday morning. Only issue is they don't have a free phone number, apart from that a great experience for me

having a broken handset is always going to be a stressful sitation to be in but Lee the claim handler has been nothing but friendly, useful, proactive and understanding. Compaired to normal insurance, a lovely easy process to deal with and all questions thoroughly and unequvically answered

Called Pier Insurance on Monday to report a claim for a lost iPhone. Submitted a claim online, claim approved the same day and advised a replacement phone is on it’s way. Excellent service and Daniel is a credit to Pier Insurance. Well done !!!

Efficient time keeping in completing the claim! Absolutely thrilled with the level of service received by Daniel and the team alongside him to ensure my issues were resolved before my holiday. Definitely recommend to all!

Decent and reliable company that does as they say they will.

Staff are friendly and helpful, I would highly recommend.

I have recently upgraded my phone, sent an email to advise of this & was contacted straight away advising what information was required. This was forwarded to them & again have heard back very quickly that my account has all been updated. There was no fuss & everything completed so quickly. Excellent service.

Very quick response to emails.
Friendly customer service.
Best value compared to other insurers

Very happy with the service. I posted my message on the online chat and received a prompt reply from Susan within 24 hours. Clear explanation, received policy documents and very happy as no extra payment required from MPID.

Very helpful and quick responses from Jamie and Susan - thank you both!