Jordan B. What an amazing staff member! From start to finish he ensured I was kept updated and also went the extra mile and exercised patience . Truly appreciated. My device was fixed within 2-5 days... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I'm just about to go into my 3rd year with LoveItCoverIt for my mobile insurance. The second year renewal was the same price as the first year & my 3rd year has seen a reduction in price due to a loya... Toon meer
Bedrijf heeft geantwoord
NEVER use Pier Insurance, avoid them like a plague. Talking about having to jump through hoops, which without your phone, becomes exponentially more difficult. Asking for proof of purchase when the... Toon meer
Bedrijf heeft geantwoord
I have recently upgraded my phone, sent an email to advise of this & was contacted straight away advising what information was required. This was forwarded to them & again have heard back very quickly... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Pier, we don’t just provide insurance, we build solutions that enhance businesses. With 5M+ customers protected, we specialise in Gadget, Travel, and Ticket Insurance, offering white-label solutions, embedded cover, and bespoke policies that fit seamlessly into your brand. Our expertise in product development, analytics, and claims management ensures an optimised customer experience. Backed by data-driven insights and cutting-edge technology, we help brands expand their reach, increase revenue, and deliver best-in-class protection for their customers. If your policy is underwritten by Pier Insurance, you’re covered by a trusted provider with decades of experience in delivering seamless insurance solutions.
Contactgegevens
New Garrison Road, SS3 9BF, Southend-on-Sea, Verenigd Koninkrijk
- 0844 815 1010
- info@pierinsurance.com
- pierinsurance.com
4,5
Uitstekend
245 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Antwoord van Pier insurance
Dear C,
This is great to hear thank you for your review.
Pier Insurance team
Very quick and easy to inform loveit …
Very quick and easy to inform loveit coverit about my change in device. Very prompt with their resoonse also the discounts i received, so very pleased.
28 maart 2023
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Kimberly.
We’re glad to hear that you are happy with the service provided.
Pier Insurance team
Simple and Polite
Walked me through the steps of updating my policy politely and simply. Not sure how it could have been more efficient. Thanks.
28 maart 2023
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Customer,
We’re glad to hear that you are happy with the service provided.
Pier Insurance team
Accidental Damage Claim
Just wanted to say that I had a really good experience with Pier Insurance. My ipad was accidentally damaged and within a week they paid the full amount for a new one into my account. I had to take it to an Apple Store first for an examination but once I got the quote and forwarded on to my allocated representative I was was very quickly sent an email saying funds have been released to my account which I have just received.
The whole process was very smooth. Highly recommend 👌
10 maart 2023
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Alan,
Thank you for sharing your experience, this is great to hear.
Pier Insurance
Amazing service
7 maart 2023
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Hetal,
Just what we like to hear, thank you for your review.
Pier Insurance
I dealt with an excellent customer…
I dealt with an excellent customer service rep called Susan. She handled my query really quickly and I was really happy with the out come.
6 maart 2023
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Jason,
We’re glad to hear that you are happy with the service provided.
Pier Insurance
Very quick to respond and resolved my…
Very quick to respond and resolved my query straight away.
28 februari 2023
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Charlotte,
We really appreciate you taking the time to leave us a review
Pier Insurance
Very helpful and knowledgeable and…
Very helpful and knowledgeable and above all wasn't pushy or forceful.
17 februari 2023
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Paul,
Great to hear, thank you so much for your review!
Kind Regards,
Pier Insurance
Customer service is spot on
Customer service is spot on. Changes required were made effectively and without any drama. Plus 10% loyalty discount applied to my account.
21 februari 2023
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Maria,
Great to hear, thank you so much for your review!
Kind Regards,
Pier Insurance
Great service
I have always received excellent customer service from Pier, in particular from Susan. The insurance is reasonably priced and the claims process has been efficient on the occasions I have used it.
31 januari 2023
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Stephanie,
We really appreciate you taking the time to leave us a review
Pier Insurance
Updating policy was simple
I needed to update my policy and was able to get my current mobile phone insured for less money!
2 februari 2023
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Margo,
Great to hear, thank you so much for your review!
Kind Regards,
Pier Insurance
Excellent place for insurance
Excellent place for insurance, so helpful, definitely brilliant service
Highly recommend
31 januari 2023
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Elizabeth,
Brilliant to hear! Thank you so much for the review.
Kind Regards,
Pier Insurance.
Susan was extremely helpful
Susan was extremely helpful. I have been a customer for many years and will definitely stay.
30 januari 2023
Review zonder uitnodiging
Antwoord van Pier insurance
Dear MrsM,
We are so happy to hear that you found Sue so helpful. We will make sure to pass this on to her.
Kind Regards,
Pier Insurance.
Antwoord van Pier insurance
Dear Neal,
Thank you for for taking the time to rate us.
Pier Insurance
Excellent advice and fast
26 januari 2023
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Missvan,
We’re glad to hear that you are happy with the service provided.
Pier Insurance
Such a good experience
From the first phone call I made through to getting the amended policy by email took approximately five working hours. I was given crystal clear instructions and was dealt with in a friendly and helpful manner by everyone concerned. Excellent service.
25 januari 2023
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Joan,
Thank you for sharing your experience, this is great to hear.
Pier Insurance
Prompt replies to our emails requesting…
Prompt replies to our emails requesting a change to the phones on our company policy. All done very quickly and efficiently. Thank to those who were in the support team.
25 januari 2023
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Linda
We’re glad to hear that you are happy with the service provided.
Pier Insurance
Prompt and customer friendly!
12 december 2022
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Linda,
Thank you for the feedback.
Kind Regards,
Pier Insurance
Courteous response
Courteous response, with clear concise information.
12 december 2022
Review zonder uitnodiging
Antwoord van Pier insurance
Dear John,
Thank you for sharing your experience, this is great to hear.
Pier Insurance.
Susan got back to me really quickly and…
Susan got back to me really quickly and fixed an issue which was my fault so I am really grateful.
12 december 2022
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Hannah,
This is great to hear thank you for your review.
Pier Insurance.
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