Pier insurance Reviews 

I renewed my mobile phone (iphone 13 mini) insurance with Geoffrey at Mobile Phone Insurance Direct/Pier Insurance.

He gave me a loyalty discount for a more comprehensive insurance product that I wanted which included loss and theft cover.

I thought he was very helpful and professional during our calls and emails and I will happily recommend this company to people in the future.

Thanks for your help Geoffrey, speak to you again in a years time!

Chris

I changed phone and wanted to modify my existing insurance. I thought it would be a real hassle but in fact the lady I talked to was very helpful and made the whole process simple. In my case it didn't even cost more for the new device.

My experience was absolutely superb, Geoff was so friendly and helpful & informative, he made my insurance renewal simple & seamless.

Billy was great! Helped with my query quickly and efficiently! Thanks Billy!

Had insurance for two Samsung 21s through Pier provided through Onecom - a business phone company. Lost my phone, rang up "Oh that one particular insurance wasnt paid for - but all other three handsets are" I am, like "how can that happen? how can you direct debit me for 4 handsets (2 I didnt even realise I still had insured through them) but not the one in question? They said they emailed me (great sure fire way to make sure someone knows something is being cancelled aye, well good for them, cos they have the proof). I was in hospital at the time, almost died, so emails werent really being looked at. (Got proof if u need it) Who cancels their S21 insurance, but not their s10? So I said, "alright, just give me an older S10 then, mega downgrade, I wont put up a fight... 1 month passes of multiple different questioning like "what was the last thing you did with your phone?" "How come you cant find it with the tracker?" Well I was in a non triagulated area of the national trust. Went on like this for weeks. This is a business phone!!! For business! Totally screwed me. I had already sent them excess money, (albeit I needed to pay a tad more cos the claim changed slightly) so I asked for that back and cancelled everything. All I can say is you are inhumane, time wasting and out of all the commercial experiences I have ever had, you guys destroyed my freaking soul. 25th Jul - 8th September the emails go from. I was a paying customer for a few years, all you had to do, was give me a new phone. So ladies and gentlemen, send £10 a month into a monzo money pot, and when the time comes, the simplicity of buying or fixing the phone will be as simple as it should be. * Sprinkles glitter into the air* Peace and love to everyone. Minus Pier.

--UPDATE

"Upon checking our records one of them was cancelled due to the “instruction being cancelled by payer”"

-- sounds like me

and other policy was cancelled due to many failed payments,

-- what other policy? I still had three running when I called? No? Wifes S21 and two s10? Or am I just getting really confused now?!

"which we had emailed you regarding policy being cancelled."

-- Fab! Cheers for that! Being a telecoms insurance company, I kinda expected... a call? Or humility and a compassionate approach to, well, what you insure for, the unknown changes in circumstance that is life.

I wanted to update my existing policy and this was done very easily, with good communication and no hassle.

Always a hassle free service. Needed to add a phone onto my policy and was dealt with promptly by email.

Susan was very helpful and provided quick and efficient service.

Straightforward interaction with customer service. Pleasant and helpful with answers to questions. Overall a pleasant experience.

Great help, very efficient member of staff that dealt with my query

Very efficient service with a couple of extra discounts as an added bonus.

I have been with love it cover it for a while now and I have found them brilliant.

I like to get a nice phone every now and then and Love it cover it always come up trumps with a great price and great service.

Exactly what you would want from such a service.

Very helpful company, always answer my queries in nice plain English and are good at explaining things and adjusting what's required.

I am happy for your service.thank you for a quick response and lowering my bill.

Everything is smooth and easy.
We have our devices for the business and every claim is hassle free.

Policy document was out of date. Updating it was extremely easy, quick and convenient, thanks to Susan for actioning so quickly.

Prompt, polite and professional. Some lovely people to deal with. Very pleased and satisfied with the service and the policy
Alan

Brilliant customer service and have used them for years and will continue to do so

Phoned up yesterday to amend the policy. I was sent an email. Had a response today. Excellent service and very good value. Can’t remember who I spoken to yesterday sorry. But Susan was the one to email back. I’m very happy.