Jordan B. What an amazing staff member! From start to finish he ensured I was kept updated and also went the extra mile and exercised patience . Truly appreciated. My device was fixed within 2-5 days... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I'm just about to go into my 3rd year with LoveItCoverIt for my mobile insurance. The second year renewal was the same price as the first year & my 3rd year has seen a reduction in price due to a loya... Toon meer
Bedrijf heeft geantwoord
NEVER use Pier Insurance, avoid them like a plague. Talking about having to jump through hoops, which without your phone, becomes exponentially more difficult. Asking for proof of purchase when the... Toon meer
Bedrijf heeft geantwoord
I have recently upgraded my phone, sent an email to advise of this & was contacted straight away advising what information was required. This was forwarded to them & again have heard back very quickly... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Pier, we don’t just provide insurance, we build solutions that enhance businesses. With 5M+ customers protected, we specialise in Gadget, Travel, and Ticket Insurance, offering white-label solutions, embedded cover, and bespoke policies that fit seamlessly into your brand. Our expertise in product development, analytics, and claims management ensures an optimised customer experience. Backed by data-driven insights and cutting-edge technology, we help brands expand their reach, increase revenue, and deliver best-in-class protection for their customers. If your policy is underwritten by Pier Insurance, you’re covered by a trusted provider with decades of experience in delivering seamless insurance solutions.
Contactgegevens
New Garrison Road, SS3 9BF, Southend-on-Sea, Verenigd Koninkrijk
- 0844 815 1010
- info@pierinsurance.com
- pierinsurance.com
4,5
Uitstekend
245 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Exciting policy updated
Needed to update my existing policy for a new mobile very quickly sorted & a new policy price excellent value for money
14 juli 2022
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Jo,
Thank you for sharing your experience, this is great to hear.
Pier Insurance.
Great customer service!
Susan was friendly, considerate, patient and efficient. Great customer service!
14 juli 2022
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Tony,
We really appreciate you taking the time to leave us a review.
Pier Insurance.
Really smooth claim
Really smooth claim after I lost my smartphone. They sent the docs they required and it did take me a bit of time to collect all the required info but once it was submitted, enjoyed prompt service to sort a replacement.
Have set up my new device with the same cover. Thanks a lot!
12 juli 2022
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Mark,
Its good to hear back about your claim experience and we are so glad to hear that everything went well.
Kind Regards,
Pier Insurance.
After 4 days of following a confusd…
After 4 days of following a confusd trail through Vodafone & OneCom , the eventual connection with Pier was relatively direct & simple.. although the contradictions in information coming from Vodafone, OneCom & Pier was very unhelpful & disturbing.
I was told early on in the process that it would be a simple case of the phone being exchanged , as it had just stopped working/wouldn't switch on etc, that it wasnt an insurance issue .. but in the end aftter days of being pushed pillar to post & back again, ending up with it being an insurance issue & potentially not straightforward.. Pier Only agreed to exchange it because of the horrible & extended experience I'd had trying to resolve issue..
9 juli 2022
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Susanne,
We are sorry to hear about your experience and would like to talk to you about this.
A member of our customer experience team will be in touch with you soon.
Kind Regards,
Pier Insurance.
Outstanding customer service
The service I received from Jess was fantastic. I raised a couple of concerns about the process for replacing my leased handset, and Jess demonstrated truly exceptional customer service in response. I am always pleased when customer facing teams are empowered to help their customers and use their judgement. Thank you Jess, thank you Pier Insurance. And once again, I am happy that I stumbled across Raylo!
28 april 2022
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Lisa,
Thank you so much for your feedback and we are so happy to hear about the great experience that you had. We will make sure to pass this on to Jess as well for you.
Kind Regards,
Pier Insurance.
Very quick response and efficient
11 februari 2022
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Andy,
We love to hear this, thank you for leaving a review.
The Pier insurance team
Excellent Service
I received excellent service, from giving me advice, processing my claim and issuing my money for my repair. Definitely recommend.
1 februari 2022
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Angela,
Just what we like to hear, thank you for your review.
The loveit coverit team
Very quick response and issue sorted…
Very quick response and issue sorted efficiently
10 januari 2022
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Vera,
Thank you for taking the time to let us know about your experience.
The Pier insurance team
Susan was extremely efficient and very…
Susan was extremely efficient and very helpful!
6 januari 2022
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Zander,
Thank you for sharing your experience, this is great to hear.
The loveit coverit team
Very quick response from Sarah and…
Very quick response from Sarah and claim agreed within a couple of days
10 november 2021
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Kev,
We’re glad to hear that you are happy with the service provided and thank you for taking the time to give this feedback.
The Pier insurance team
reinstatement of policy.
I inadvertently cancelled my direct debit for my insurance and Susan and her colleague Chris were extremely helpful in getting my direct debit set up again. Would definitely recommend.
28 oktober 2021
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Pauline,
Thank you so much for leaving this feedback and we are happy to hear that we were able to resolve your concerns and settle your claim for you.
If we can help you any further please get in touch.
The Pier Insurance Team.
Repairing my mobile phone was a…
Repairing my mobile phone was a challenge and After some toing and froing, and I can say mistakes were made on both sides, and Kate stepped in to clear up the matter and resolve the issue. thx u
21 september 2021
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Jayas,
Thank you so much for leaving this feedback and we are happy to hear that we were able to resolve your concerns and settle your claim for you.
If we can help you any further please get in touch.
The Pier Insurance Team.
Very happy customer
Pier have been so helpful and supportive on both occasions I have required their services.
The claim process was hassle free and I was so impressed with the regular updates.
I have even advised my company to use Pier Insurance for their business Mobiles.
Very friendly and Helpful.
Highly recommend.
4 augustus 2021
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Hayley,
We’re glad to hear that you are happy with the service provided and thank you for taking the time to give this feedback.
The Pier insurance team
Experience feedback
Susan responded to my query rapidly and made the necessary changes to my policy. She was very helpful. Thanks Susan!
3 juni 2021
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Maura,
We’re glad to hear that you are happy with the service provided
The Pier insurance team
Very quick to respond!
Every occasion that I have contacted Pier Insurance they have responded super quick!
24 mei 2021
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Fiona
We’re glad to hear that you are happy with the service provided
The Pier insurance team
Claim dealt with quickly and efficiently
24 mei 2021
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Colin,
We’re glad to hear that you are happy with the service provided
The Pier insurance team
Once the corona communications gremlins…
Once the corona communications gremlins were ironed out, everything went smoothly.
24 mei 2021
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Oswald,
Thank you for your review
The Pier insurance team
Prompt response to my email to change…
Prompt response to my email to change my handset details for my phone insurance. With a loyalty discount too !
21 april 2021
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Melanie,
We’re glad to hear that you are happy with the service provided
The Pier insurance team
very efficient and friendly people
very efficient and friendly people, created my policy very quickly and answered all my queries
21 april 2021
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Zijad,
We’re glad to hear that you are happy with the service provided
The Pier insurance team
Good service.
20 april 2021
Review zonder uitnodiging
Antwoord van Pier insurance
Dear Douglas,
We’re glad to hear that you are happy with the service provided
The Pier insurance team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.