Property was excellent but having trouble getting our £250 deposit returned! When contacting them they just say it has been released and to contact our bank. It is now well over 2 weeks and no commu... Toon meer
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This apartment in Applewood Mill Road was simply superb. So comfortable, close to so many Supermarkets like Tesco, Iceland and restaurants to eat like Pizza Hit , Doner kebab. The rooms were very clea... Toon meer
Bedrijf heeft geantwoord
We had a very pleasant stay at Ashbourne heights last weekend. Pillow partners have been great in providing necessary information along the way. We did incur an issue while staying there which was qui... Toon meer
Bedrijf heeft geantwoord
We have been using Pillow Partners to manage our properties in Ayrshire for the last 4 years. Edith Clark has been our point of contact from day one and is extremely helpfully and puts our minds at ea... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Serviceaccommodatie
- Vakantieaccommodatie
- Vakantiewoning verhuurbedrijf
- Eigendomsbeheerder
- Appartementverhuur voor korte termijn
Geschreven door het bedrijf
Pillow Partners are the UK's leading social impact short term rental company. We ensure every stay with us is linked to doing good for communities.
Contactgegevens
Centre of Excellence, 15 Durham Street, G41 1BS, Glasgow, Verenigd Koninkrijk
- 01292434654
- info@pillowpartners.co.uk
- pillowpartners.com
3,9
Goed
770 reviews
Heeft 38% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Drake House Apt 10
Spent a few days in Drake House appartment 10; great location easy to get into London, close to the train station and also walking distance to the town centre. Appartment was very well made out, clean, tidy and all ammentites required was there. Host was great too, good communitcations and always at the end of phone if needed. Would recommend the host and appartment to anyone looking in the area.
24 september 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Dear Kulvir,
Thank you for taking the time to share your experience at Drake House Apartment 10. We're thrilled to hear that you had a fantastic stay and appreciated our property's great location and amenities.
Our aim is to provide a comfortable and convenient environment for our guests, and it's wonderful to know that you found the apartment well-maintained, clean, tidy, and well-equipped with all the amenities you needed.
We're also pleased that you had a positive experience with our host. Communication and guest support are essential to us, and it's heartening to hear that our efforts were reflected in your stay.
Kind regards,
Kayla,
CX Team
The Prestwick Pad
Just spent the weekend with family and friends in this lovely house. It was like a home from home and catered for all our needs. The rooms were large and the beds were comfy and the house was very clean. It was very central to-the Main Street where we did some shopping and had a beautiful dinner in The Lido. Plenty of restaurants and bars with some having entertainment. It was a wonderful weekend and We will definitely visit the Prestwick Pad again.
22 september 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Margaret,
Thank you for taking the time to share your wonderful experience at The Prestwick Pad. We're absolutely delighted to hear that you had such an enjoyable weekend with your family and friends, and that our property felt like a "home from home" for you all.
It's fantastic that you found the house spacious and the beds comfy, ensuring a comfortable and relaxing stay. Maintaining cleanliness is a top priority for us, and we're pleased that you found the house very clean.
We're thrilled to know that our central location added convenience to your trip, allowing you to explore the Main Street, go shopping, and enjoy a beautiful dinner at The Lido. Prestwick has a lot to offer, and we're delighted that you had a wonderful weekend.
We look forward to hosting to you again!
Kind regards,
Kayla,
CX Team
It was a lovely clean and quiet…
It was a lovely clean and quiet apartment. The reason I didn’t give 5*’s is because there was no full length mirror and the kitchen had only the very basics. A grater, tongs and scissors are fairly basic essentials but not provided. On arrival, don’t be too put off by the state of the hallway and stairs.
20 september 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Claire,
Thank you for taking the time to share your feedback about your recent stay in our apartment. We're delighted to hear that you found the apartment clean and quiet, and we appreciate your constructive comments.
We apologize for any inconvenience caused by the absence of a full-length mirror and some kitchen essentials. Your feedback is valuable, and we will certainly take it into consideration for future improvements. We aim to provide a comfortable and well-equipped space for our guests, and your comments help us refine our offerings.
Regarding the state of the hallway and stairs, we appreciate your understanding. We will take your feedback into account to ensure a more welcoming and pleasant entrance for our guests.
Kind regards,
Kayla,
CX Team
Super place to explore from
Super place to explore from, or just to stop.
Will be going back soon.
20 september 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi John,
Thank you for taking the time to share your thoughts about your recent stay with us. We're thrilled to hear that you had a super experience and that our place served as a great base for exploration or a comfortable stopover.
Your intention to return soon is fantastic news, and we look forward to hosting you again.
Kind regards,
Kayla,
CX Team
The apartment location was excellent on…
The apartment location was excellent on the Skegness sea front with a sea view from our room. Staff are very friendly and polite on arrival. One bedroom apartment very spacious and comfortable. Only negative comment is unfortunately there was no electric oven only a microwave. Apart from that ne and my partner thoroughly enjoyed our 3 nights away. All amenities close by, and the beach was only 5 minute walk. 10 out of 10, would highly recommend this location to others.
22 september 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Geoff,
Thank you for taking the time to share your experience with us. We're delighted to hear that you had an enjoyable stay at our Skegness seafront apartment and that you found our staff to be friendly and polite upon your arrival.
It's wonderful to know that you appreciated the excellent location of our apartment, complete with a sea view from your room. We agree that the proximity to the beach and the convenience of having all amenities nearby make it a fantastic choice for a getaway.
We also appreciate your feedback regarding the kitchen facilities. We understand that having an electric oven can be a valuable feature for guests who enjoy cooking during their stay. We'll certainly take this into consideration for future improvements.
We hope to host to you again!
Kind regards,
Kayla
CX Team
Good communication, affordable flat
Great communication from the folk at Pillow Partners. The flat was clean, neat, and in a good location for where I needed to be based.
22 september 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Carys,
Thank you for taking the time to share your experience with us. We're delighted to hear that you had a positive experience with Pillow Partners and that you found our communication effective.
We're pleased that you found the flat clean, neat, and well-located for your needs. Providing a comfortable and convenient environment for our guests is our top priority, and your feedback reaffirms that we achieved that goal.
We hope to have the pleasure of hosting you again in the future
Kind regards,
Kayla,
CX Team
Great apartment
Great apartment. Clean everything you need. So central everything fir a great holiday
22 september 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Charley,
Thank you for taking the time to share your feedback about your recent stay in our apartment. We're thrilled to hear that you had a great experience and found the apartment to be clean and well-equipped with everything you needed.
Kind regards,
Kayla
The apartment is in a great location…
The apartment is in a great location (easy access to bus station, train station, airport, local shops and a lot of dining choices, next to river and parks and library).
It looks newly modeled and shiny. Full kitchen access provides convenience.
Great customer service also. The place is mainly self serviced, no reception desk. I accidentally forgot the room key in apartment on a Saturday afternoon. After messaging the management team, they were able to provide a backup key, even there's some difficulty to do it at the weekend.
Definitely I would book again if I come back around this area.
19 september 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hello Rui,
Thank you so much for taking the time to leave us such a positive and detailed review of your recent stay at our apartment. We're thrilled to hear that you had such a wonderful experience and that our location, amenities, and service met your expectations.
It's fantastic to know that you found our apartment's location convenient, with easy access to various transportation options, dining choices, and nearby attractions like the river, parks, and the library. We're also delighted that you appreciated the modern and newly remodeled look of our property, as well as the convenience of having a full kitchen at your disposal.
We're especially pleased to hear that you were impressed with our customer service. Our goal is to ensure our guests have a comfortable and hassle-free stay, and we're glad that we could assist you promptly when you accidentally left your room key in the apartment, even on a weekend.
Kind regards,
Kayla,
CX Team
Really enjoyed my stay and fully…
Really enjoyed my stay and fully satisfied with the service.
21 september 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Nikhil,
Thank you for taking the time to leave us a review. We're thrilled to hear that you really enjoyed your stay and that you were fully satisfied with the service provided.
Ensuring our guests have a positive and satisfying experience is our top priority, and your feedback confirms that we achieved that goal. We're delighted to know that your stay met your expectations, and we hope to have the pleasure of hosting you again in the future.
Kind regards,
Kayla,
CX Team,
Pillow Partners
A great weekend away with friends in Bridgnorth!
A great weekend away with friends in fox apartment which had absolutely everything that we needed!
Very well equipped and so comfortable and clean.
Very convenient, close to restaurants bars and a short walk to the shops in the town.
22 september 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Lesley,
Thank you for taking the time to share your experience at The Fox Apartment in Bridgnorth. We are delighted to hear that you and your friends had a great weekend away and that our apartment met all your needs and expectations.
It's fantastic to know that you found our apartment to be well-equipped, comfortable, and impeccably clean. We take pride in providing a welcoming and enjoyable environment for our guests, and your positive feedback is truly appreciated.
We couldn't agree more about the convenience of our location, with easy access to restaurants, bars, and the charming shops in town. It's our aim to offer a hassle-free and enjoyable stay, and we're pleased that you found our location to be so convenient for exploring the local attractions.
We hope to have the pleasure of hosting you and your friends again in the future.
Kind regards,
Kayla,
CX Team
Lovely apartment
Lovely apartment, love the choice of colours used to decorate. Very comfortable and cosy. Perfect location for us with everything we needed for our stay. Will definitely try to book again for our next trip.
21 september 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hello Mrs Sym,
Thank you for taking the time to leave such a heartwarming review of your recent stay at our apartment. We're absolutely thrilled to hear that you had a lovely and comfortable experience and that you appreciated the choice of colors used for decoration.
Creating a cozy and inviting atmosphere is something we take pride in, and we're delighted that our efforts contributed to your enjoyable stay. It's great to know that our location and amenities aligned perfectly with your needs.
We look forward to hosting to you in the future!
Kind regards,
Kayla,
CX Team
The hotel room is quaint and well…
The hotel room is quaint and well decorated. Bathroom was enormous :) The restaurant had great food and Karaoke Night was interesting!
22 september 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hello Patrick,
Thank you for taking the time to share your thoughts about your recent stay with us. We're delighted to hear that you enjoyed your experience, from the quaint and well-decorated hotel room to the delightful dining experience in our restaurant.
We're thrilled to hear that you appreciated the spaciousness of the bathroom – we know that a comfortable and well-appointed bathroom can make a big difference in your overall stay.
It's wonderful that you found the restaurant's food to be great, and we're glad to hear that Karaoke Night added some extra entertainment to your visit. We aim to provide a memorable and enjoyable experience for all our guests.
Kind regards,
Kayla,
CX Team
Great stay in Skegness
The room had a nice view of the ocean and is in walking distance of everything that you'd want while on holiday. The staff were great, they were more than happy to help with anything we needed and they even came to the room after hours to help us out with something. I would definitely recommend this place to anyone.
15 september 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hello Ian,
Thank you for taking the time to share your wonderful experience during your stay in Skegness. We're thrilled to hear that you had a great time and that our property and staff contributed to your enjoyable holiday.
It's fantastic that you enjoyed the room with its ocean view and the convenience of being within walking distance of everything you needed. We aim to provide our guests with a comfortable and accessible location, and your feedback affirms that we achieved that.
We're especially grateful for your kind words about our staff. Their dedication to providing excellent service is something we take pride in, and we're pleased to hear that they were able to assist you promptly, even after hours.
We look forward to hosting to you in the future!
Kind regards,
Kayla,
CX Team
Was a great apartment and really close…
Was a great apartment and really close to the sea front would highly recommend and will definitely be back :)
24 september 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Amy,
Thank you for taking the time to share your thoughts about your recent stay at our apartment. We're thrilled to hear that you had a great experience and that our proximity to the seafront left a positive impression.
Your high recommendation means the world to us, and we're delighted to know that you plan to return in the future. We look forward to welcoming you back with open arms for another wonderful stay.
Warm regards,
Kayla,
CX Team
The apartment was clean the bedroom was…
The apartment was clean the bedroom was lively with three comfortable beds the only thing that was wrong was the sofa in the living room was all full of stains when you sat on it you fell through it it needs a new one and the living door was hard to shut as it was hanging off the hinges but over all was lovely and quite and the man that lives down stairs helped carry our suitcases when we arrived and leaving to
15 september 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hello Angela,
Thank you for taking the time to provide your feedback regarding your recent stay at our apartment. We're pleased to hear that you found the bedroom comfortable with its three beds and that you appreciated the cleanliness of the apartment.
However, we apologize for the issues you encountered with the sofa in the living room and the difficulty with the living room door. Your comments are important to us, and we will address these concerns promptly to ensure that they are resolved for future guests. We take guest feedback seriously as it helps us make improvements and enhance the overall guest experience.
We're glad to hear that you found the apartment lovely and quiet. It's also heartwarming to know that the resident downstairs was helpful with your suitcases during your arrival and departure.
We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back in the future.
Kind regards,
Kayla,
CX Team,
Pillow Partners
Amazing location needed accommodation for a wedding we were attending the apartment was spotlessly clean very modern with all you need for a comfortable stay
Amazing location
21 september 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Lisa,
Thank you for taking the time to share your experience with us. We are delighted to hear that you had an amazing stay at our apartment and that it met your needs perfectly, especially for the wedding you were attending.
We're pleased to know that you found our apartment spotlessly clean and modern, providing all the amenities needed for a comfortable stay. We take great pride in ensuring our guests have a pleasant and hassle-free experience.
We hope to host to you again.
Kind regards,
Kayla,
CX Team
The building is beautiful
The building is beautiful.
The location is amazing, at the heart of Aberdeen, at walking distance to all main attractions, in an area full of local restaurants, shops, pubs, and supermarkets.
The apartment is large, clean and tidy. The room is comfortable. The leaving room is well decorated with large choice of TV and streaming channels. The WiFi is excellent.
The kitchen is large, with all new main appliances in excellent condition.
The only issue we faced was the heating. The apartment is cold. Heating is necessary. The real time meeting was a bit confusing at the start. The heaters are in excellent condition.
It was an excellent choice.
22 september 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Dear Fernando,
Thank you for taking the time to share your feedback on your recent stay with us. We are delighted to hear that you had such a positive experience and that you found our building, location, and amenities to your satisfaction.
It's fantastic to know that you appreciated the beauty of the building and the convenience of our central location in Aberdeen. We take pride in providing easy access to local attractions, restaurants, shops, and more, and it's great to hear that you enjoyed the lively neighborhood.
We're pleased that you found the apartment spacious, clean, and tidy, and that the room and living room provided comfort and entertainment. Our goal is to offer a cozy and well-equipped environment, and your comments affirm that we achieved that.
We apologize for any inconvenience you experienced with the heating initially. Your feedback regarding the real-time meeting will help us improve our communication processes.
We hope to host to you again!
Kind regards,
Kayla, CX Team,
Pillow Partners
Wonderful place to catch up with old…
Wonderful place to catch up with old friends. Beautiful rustic cottage with first-rate modern amenities.
19 september 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Dear Larry and Kathy,
Thank you for taking the time to share your experience at our rustic cottage. We are delighted to hear that you had a wonderful time catching up with old friends and that our property, with its blend of rustic charm and modern amenities, made your reunion enjoyable.
It's fantastic to know that you found our cottage beautiful and well-equipped, providing a comfortable and inviting atmosphere for your gathering.
Kind regards,
Kayla
CX Team
Had a lovely chilled time
Had a lovely chilled time, place clean, good for children with toys and games, rooms good size and beds clean, garden well kept and good hut tub everything we needed for our stay and shops close by
15 september 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Elizabeth,
Thank you for taking the time to share your experience of your recent stay with us. We're thrilled to hear that you had a lovely and relaxing time, and that our property and amenities contributed to your enjoyable stay.
It's wonderful to know that you found the place clean and well-maintained. We're delighted that the toys and games provided were suitable for children, and that our rooms were spacious and the beds clean and comfortable.
We're especially pleased to hear that you enjoyed the well-kept garden and the hot tub – they can be the perfect ingredients for a relaxing getaway. Knowing that we had everything you needed for your stay is incredibly rewarding.
Kind regards,
Kayla,
CX Team
Really lovely accommodation with high…
Really lovely accommodation with high quality finish - really clean and good quality towels and bed linen. Well fitted kitchen with good appliances, the bedrooms have nice fitted wardrobes and comfortable beds. The only slight niggle was the upstairs apartment, there needs to be a bit of signage point out where the entrance is, on two occasions (once at midnight) we had to tell people trying to get in to our accommodation that the entrance was actually round the corner. Very handy place to stay we were attending a wedding in the area and we have recommended it to other members of the family
15 september 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hello Mr Bryce,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your recent stay at our accommodation and that you found the quality and cleanliness to your satisfaction.
We appreciate your valuable suggestion regarding signage for the upstairs apartment's entrance. Your feedback helps us identify areas for improvement, and we will certainly consider this in our future enhancements to ensure a seamless and convenient experience for all our guests.
It's fantastic to hear that you found our location handy for the wedding you were attending, and we truly appreciate your recommendation to other members of your family. Word-of-mouth referrals mean a lot to us, and we hope to welcome you all back for another enjoyable stay in the future.
Kind regards,
Kayla,
CX Team
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