Property was excellent but having trouble getting our £250 deposit returned! When contacting them they just say it has been released and to contact our bank. It is now well over 2 weeks and no commu... Toon meer
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This apartment in Applewood Mill Road was simply superb. So comfortable, close to so many Supermarkets like Tesco, Iceland and restaurants to eat like Pizza Hit , Doner kebab. The rooms were very clea... Toon meer
Bedrijf heeft geantwoord
We had a very pleasant stay at Ashbourne heights last weekend. Pillow partners have been great in providing necessary information along the way. We did incur an issue while staying there which was qui... Toon meer
Bedrijf heeft geantwoord
We have been using Pillow Partners to manage our properties in Ayrshire for the last 4 years. Edith Clark has been our point of contact from day one and is extremely helpfully and puts our minds at ea... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Serviceaccommodatie
- Vakantieaccommodatie
- Vakantiewoning verhuurbedrijf
- Eigendomsbeheerder
- Appartementverhuur voor korte termijn
Geschreven door het bedrijf
Pillow Partners are the UK's leading social impact short term rental company. We ensure every stay with us is linked to doing good for communities.
Contactgegevens
Centre of Excellence, 15 Durham Street, G41 1BS, Glasgow, Verenigd Koninkrijk
- 01292434654
- info@pillowpartners.co.uk
- pillowpartners.com
3,9
Goed
770 reviews
Heeft 38% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Lovely comfortable cottage...
Lovely comfortable clean cottage in quiet location. Nicely modernised throughout. Good organisation and communication from the start.
6 oktober 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Simon,
Thank you for taking the time to leave such a positive review. We're delighted to hear that you had a lovely and comfortable stay at our cottage.
Providing a clean and modernized environment for our guests is a top priority, and we're pleased to know that you found the cottage to be comfortable and nicely updated. Your kind words about our organization and communication mean a lot to us.
Kind regards,
Kayla,
CX Team
Amazing!
Absolutely amazing stay!
Used to stay here when I was younger under different management and I must say they have renovated the place really well!
Couldn’t fault it
Will be back next year
1 oktober 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Bromwine,
Thank you for sharing your fantastic feedback with us! We're thrilled to hear that your recent stay was absolutely amazing and that you noticed the positive changes since your previous visits under different management.
Our team works diligently to ensure that the property is renovated and maintained to the highest standards, and it's incredibly rewarding to receive your kind words of approval. We hope to host to you again!
Kind regards,
Kayla,
CX Team
Excellent service from the team
Excellent service from the team, property spotlessly clean and excellent location
7 oktober 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Allan,
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had an excellent experience during your stay.
Providing spotlessly clean accommodations and excellent service is our top priority, and it's rewarding to know that our efforts have met your expectations. Additionally, we're pleased to hear that you found the property's location to be excellent for your needs.
Kind regards,
Kayla,
CX Team
Brilliant time lovely house
2 oktober 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Deborah,
We are delighted that you had a lovely time at our property and liked the house, we hope to host to you again.
Kind regards,
Kayla,
CX Team
This property is in a quiet location…
This property is in a quiet location with easy access into Glasgow centre and is fully furnished with all the essentials you could require.
23 september 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Shona,
Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed your stay at our property.
It's great to know that you found our location quiet and convenient with easy access to Glasgow center. Additionally, we're glad that you found the property fully furnished with all the essentials you needed for a comfortable stay.
Kind regards,
Kayla,
CX Team
Fraudulent organisation.
Fraudulent organisation.
DO NOT USE THEM.
Left me and my disabled mother, dad and 85 year old grandad stranded at 23:00 on the street in eastbourne on 30/09/23.
I paid in advance for the apartment.
i was unable to access the apartment as the digital door lock did not work. I have video evidence.
Told me no one was available to come and sort it or give me access to the apartment.
When I asked for help for alternative accommodation and transport, they said there was nothing they could do and hung up.
It's been 5 days since and am still waiting for the manager of the property to get back to me.
The admin are refusing to give me a refund, and keep blaming 'booking.com'.
Booking.com have told me they have been doing this to multiple guests and will be criminally investigating them.
I will be pursuing legal action against them to prevent this happening to anyone else.
30 september 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Dear Jake
Thank you for taking this time to speak to me today. As discussed in our call we deeply regret the inconvenience during your recent stay. A full refund has been processed. A full review of this incident is now underway and we will be in touch to discuss the outcome of this to ensure we make right the issues raised and that we ensure our processes and rigorous to prevent future issues.
Regarding the comments made by Booking.com, we want to clarify that we have no knowledge of these comments and have raised the matter with our account manager on the platform. We are committed to addressing any concerns or issues brought to our attention by our guests directly and through our official communication channels.
We will be in touch tomorrow where we hope we can bring this incident to a satisfactory resolution.
Kind Regards
Kate
Head of Guest Relations
Pillow Partners
Smart convenient Troon appt…
Lovely stay in smartly renovated apartment, comfortable with all mod cons and well equipped kitchen. Liked the USB plugs in bedrooms and the lit mirror in bathroom! Easy walk into town and great eateries nearby - all very good. Wee Hurries, Dough and Scotts.
3 oktober 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Elaine,
Thank you for sharing your feedback with us! We're delighted to hear about your lovely stay at our smartly renovated apartment in Troon.
We're pleased to know that you found the apartment comfortable with all the modern conveniences and a well-equipped kitchen. It's great that you appreciated the thoughtful details like USB plugs in the bedrooms and the lit mirror in the bathroom, which add to the comfort and convenience of our accommodations.
We're also glad to hear that you enjoyed the convenient location, with an easy walk into town and a selection of great eateries nearby. Wee Hurries, Dough, and Scotts are indeed wonderful choices for dining.
We hope to host to you in the future.
Kind regards,
Kayla,
CX Team
Perfect getaway
We are a party of 4. The lodge was just perfect for our needs. Spacious and comfortable. We enjoyed our meals at large dining area. Kitchen well equipped. Bedrooms spacious. Perfect position for heading north or south. Home from home and would highly recommend
29 september 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Dear Lindsay,
Thank you for taking the time to share your feedback about your recent stay in our lodge. We're absolutely delighted to hear that your stay was a perfect getaway and that our lodge met all your needs and expectations.
It's wonderful to know that the lodge provided the space and comfort you desired, making it a home away from home. We're pleased that you enjoyed the large dining area and well-equipped kitchen, which are essential for a comfortable stay.
Our central location that allows for easy access to both north and south destinations is something we take pride in, and we're glad it added convenience to your trip.
Kind regards,
Kayla,
CX Team,
Pillow Partners
Door handle falling off
Door handle falling off, microwave not working, had to connect TV to internet myself.
No clean after two weeks.
Left to sleep in dirty sheets and same towels.
Only reply was with Wi-Fi details!
Very poor service
I wouldn’t stay in any properties managed by pillow partners.
All booking details were provided. I contacted you via booking.com, personal email, telephone and even personally spoke to cleaner.
You replied with Wi-Fi details, so clearly had the details.
29 september 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi there,
We sincerely apologize for the issues you experienced during your stay, and we appreciate your feedback. However, we were unable to locate your booking details based on the provided information. To address these concerns properly and ensure they are resolved, we kindly request that you share your booking details with us, such as your reservation or booking number, property name, or dates of your stay to guestresolutions@pillowpartners.co.uk. This will allow us to investigate the matter thoroughly and take appropriate actions to prevent such issues in the future.
Kind regards,
Kayla,
CX Team
Very Comfortable and a great location
We’ve just stayed at Nelson street apartment Largs for 2 nights
The apartment was very clean, warm and comfortable and had everything we needed.
I was also impressed by the information and communication from the managing team giving us contact numbers if any problems, and photos of the front door
Very easy to find. Just off the promenade and right by the ferry.
1 oktober 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Wendy,
Thank you for taking the time to share your thoughts about your recent stay at our Nelson Street apartment in Largs. We're absolutely delighted to hear that you had a very comfortable and enjoyable experience and that our property met all your needs.
It's wonderful to know that you found the apartment clean, warm, and well-equipped with everything you required. Providing a cozy and convenient environment for our guests is our top priority, and your feedback confirms that we achieved that goal.
We're pleased that our communication and information were helpful and reassuring. We strive to provide a seamless experience for our guests, and it's great to hear that you felt well-informed and supported.
Our location near the promenade and ferry is indeed a unique advantage, and we're glad it added to the overall appeal of your stay.
Kind regards,
Kayla
CX Team
Great location in the centre of Prestwick
Great location in the centre of Prestwick,clean,tidy flat with all utensils etc you would require for a short break/holiday
2 oktober 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Mr Mair,
Thank you for taking the time to share your thoughts about your recent stay in our flat. We're thrilled to hear that you had a positive experience and enjoyed our central location in Prestwick.
It's wonderful that you found our flat clean, tidy, and well-equipped with all the necessary utensils for a short break or holiday. Providing a comfortable and convenient environment for our guests is our top priority, and your feedback reaffirms that we're achieving that goal.
We're pleased that our location in the heart of Prestwick added to the overall appeal of your stay, making it convenient to explore the town and its surroundings.
Kind regards,
Kayla,
CX Team
Lovely
Lovely, quiet, clean room, friendly staff, great breakfast included in price--would recommend!
30 september 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Krystelle,
Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you had a lovely and enjoyable experience during your visit.
It's fantastic to know that you found your room quiet, clean, and comfortable. Providing a peaceful and clean environment for our guests is a top priority, and your positive comments confirm that we achieved that goal.
We're pleased that you appreciated our friendly staff and the great breakfast included in the price. Our team is dedicated to providing excellent service, and it's heartening to hear that their efforts made your stay more enjoyable.
Your high recommendation means a lot to us, and we hope to have the pleasure of hosting you again in the future.
Kind regards,
Kayla,
CX Team
Hasslefree from start to finish
Really easy booking process,good selection of properties, great communication throughout and an exceptional property that was very clean and comfortable and had every possible amenity we needed. Very impressed
1 oktober 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Chris,
Thank you for taking the time to share your feedback about your experience with us. We're absolutely delighted to hear that your entire experience, from booking to your stay, was hassle-free and enjoyable.
We're pleased that you found our booking process easy and our selection of properties appealing. Ensuring clear and effective communication is important to us, and we're thrilled to know that it met your expectations.
Your kind words about the property, describing it as exceptional, clean, comfortable, and well-equipped, are truly appreciated. Our aim is to provide a seamless and comfortable experience for our guests, and your positive feedback reaffirms that we're on the right track.
We look forward to hosting you again!
Kind regards,
Kayla,
CX Team
Absolutely lovely place
Absolutely lovely place, everything was clean and tidy on arrival only thing we struggled with was the fact there was no parking available and had to pay 18 pound to park in a car park and walk up some extremely steep hills apart from that it was fantastic
29 september 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Charlotte,
Thank you for taking the time to share your thoughts about your recent stay at our place. We're thrilled to hear that you found our property lovely and that everything was clean and tidy upon your arrival.
We understand your concern about the lack of available parking, and we sincerely apologize for any inconvenience this caused you. We always aim to provide a convenient and comfortable experience for our guests, and your feedback highlights an area where we can improve.
We hope to host to you again!
Kind regards,,
Kayla
Comfortable Home from Home
Well equipped, comfortable, quiet and clean home from home.
Great parking. Loads of useful amenities within a short drive.
25 september 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Lyn,
Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found your experience to be a comfortable "home from home."
It's fantastic that you appreciated the well-equipped, comfortable, quiet, and clean environment we aim to provide for our guests. Ensuring that you feel at ease and have everything you need during your stay is our top priority, and your positive comments confirm that we achieved that goal.
We're also pleased that you found the parking great and that there were plenty of useful amenities within a short drive. Convenience is key, and it's wonderful to know that our location added to the overall appeal of your stay.
Kind regards,
Kayla,
CX Team
Winner winner
The old manse house is beautiful and spacious! Everything was there and because there were 6 of us no queueing for the bathroom ! 3 bathrooms and the beds were super comfy.we all had a lovely weekend staying and i appreciated the late check out as my coach was for 1.15pm.overall a beautiful home and would def stay again
22 september 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hello Allison,
Thank you so much for sharing your wonderful experience at The Old Manse House. We're absolutely delighted to hear that you had a fantastic stay and that our property met all your expectations.
It's fantastic that you found the house beautiful and spacious, providing ample space and convenience for your group of six. We understand the importance of comfort during a weekend getaway, and we're thrilled that you appreciated the three bathrooms and super comfy beds.
We're also pleased to hear that you enjoyed your late check-out, allowing you to leave at your convenience. It's our aim to provide flexibility and make your stay as smooth as possible.
Kind regards,
Kayla,
CX Team
Incredibly charming room
Incredibly charming room with comfortable accommodations and adequate soundproofing. We could only hear the pub downstairs if we really strained to listen! The room was spacious and service was professional and courteous.
27 september 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hi Laura,
Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you had a charming and comfortable experience during your visit.
It's wonderful that you found the room to be spacious and well-appointed with comfortable accommodations. We take pride in providing a cozy and relaxing atmosphere for our guests, and it's great to know that our efforts paid off.
We're pleased that you found our soundproofing to be effective, ensuring a peaceful and undisturbed stay. Your comfort and tranquility are essential to us.
Your kind words about our professional and courteous service are greatly appreciated. We strive to offer our guests the best possible experience, and your positive feedback reinforces our commitment.
We hope to have the pleasure of hosting you again in the future.
Kind regards,
Kayla,
CX Team,
Pillow Partners
Antwoord van Pillow Partners
Dear Mark,
Thank you for taking the time to leave a review of your recent stay with us. We're thrilled to hear that your experience was smooth from start to finish.
Kind regards,
Kayla,
CX Team
GREAT LOCATION
Lytham lodge is a well located, clean, spacious and comfortable flat. Pillow partners are excellent hosts. We look forward to staying with you again.
23 september 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Dear Graham,
Thank you for taking the time to share your feedback about your recent stay at Lytham Lodge. We're absolutely delighted to hear that you had a great experience and found our property to be well located, clean, spacious, and comfortable.
Your kind words about Pillow Partners being excellent hosts mean a lot to us, and we're thrilled to know that our efforts to provide top-notch service are appreciated.
Kind regards,
Kayla,
CX Team
Nice flat
Nice flat,,, close to nice restaurants and pubs,
Close to ferry over to milport
24 september 2023
Review zonder uitnodiging
Antwoord van Pillow Partners
Hello Rosemary,
Thank you for taking the time to share your thoughts about your recent stay in our flat. We're delighted to hear that you had a pleasant experience and enjoyed our convenient location.
It's great to know that you found our flat to be nice and appreciated its proximity to restaurants and pubs. We always aim to provide our guests with a comfortable and well-located place to stay, and your feedback confirms that we achieved that goal.
Kind regards,
Kayla,
CX Team
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