The worst nights sleep I have ever had As a side sleeper and using your side sleeper pillow i lost count on how many times I woke up in pain so sorry but the pillow got thrown out of bed 🤯🤯
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Lees wat reviewers zeggen
Edited for update: product arrived speedily. Easy to open & to change presenting sides. Not as firm as we really need unfortunately but still better than our current soft mattress. Will buy us a lit... Toon meer
Bedrijf heeft geantwoord
Apart from being asked to review before I had even received the product, my experience was been great. Easy to follow website, well informed. Easy to order. Received as advised. The item is very... Toon meer
Bedrijf heeft geantwoord
Using the website was uncomplicated. I was able to choose and order my desired product with ease. However I cant comment on the goods as I am awaiting there arrival. So far.So good.
Bedrijfsgegevens
Geschreven door het bedrijf
Pillow World is Britain's Leading Pillow Specialist and your one stop pillow shop. We have every type of pillow from all the biggest pillow brands. At Pillow World we don't do fake sales, just low prices everyday. We promise to have Britain's lowest prices 365 days a year. We live and breathe pillows and are passionate about helping you find your perfect sleeping partners. The pillow is the single most important item in your home. It cradles your head and neck, aligns your spine and makes sleep possible. A great pillow will improve any mattress and improve your sleep. A poor pillow makes the best mattress uncomfortable and makes sleep nigh on impossible. We have all experienced the frustration and pain of a poor pillow, whether on holiday or staying at a friend’s. The anguish of pillow origami as you try to plump and fold your flattened excuse for a pillow into something remotely comfortable and supportive is something no one should have to go through. At Pillow World, we have studied pillows from around the globe, looking for the best of the best in every type of pillow. We have even designed and developed new pillows, creating sleep solutions specifically targeted at solving the most common sleep problems. We have pain relief pillows, cooling pillows, anti-snore pillows, anti-allergy pillows, washable pillows, lavender pillows, memory foam pillows, luxury feather and down pillows, latex pillows, pillows for side sleepers, front sleepers, back sleepers and even for wrigglers who move around all night. We have ergonomic pillows, anatomic pillows, breathable pillows, soft and squishy pillows and firm, supportive pillows. Most importantly, we have the right ‘sleep better’ pillows for you. We have 1000's of pillows in stock for super fast delivery, because when you decide you need new pillows you wants them as soon as possible. Happy sleeping from everyone at Pillow World.
Contactgegevens
Verenigd Koninkrijk
- 0333 335 6455
- heretohelp@pillowworld.com
- pillowworld.com
4,4
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
i was given such a great choice of…
i was given such a great choice of pillows and descriptions of them that it was very easy to decide which would be best for me
12 januari 2026
Review zonder uitnodiging
Antwoord van Pillow World
Thank you so much for the review,
Happy Sleeping 💤
Order process was fine (Feb 2)
Order process was fine (Feb 2)
What isn't ok is the number of emails saying.
We love you
We care about you
We're know you have an order
We'll process your order
We'll let you know when we're processing your order
We are definitely processing your order
We're on time to deliver your order when we did we said we would (they didn't actually say that i could see)
Enough with the emails, please just deliver my pillow - you're not rearing ducks ready for plucking!
2 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
After seeing rhe pillows decided to…
After seeing rhe pillows decided to order and from the process of doing so kept informed all the way and have a great night's sleep love the pillows thankyou
29 januari 2026
Review zonder uitnodiging
Antwoord van Pillow World
Thank you so much for the review,
Happy Sleeping 💤
Easy to order and good delivery the…
Easy to order and good delivery the pillows are very comfortable for both of us who are side sleepers
12 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
Thank you so much for the review,
Happy Sleeping 💤
Good company but rubbish product
Can’t complain about the company not the quickest despatch and delivery but not the worst but the pillow on the other hand is utter rubbish a total waste of £65
Pillow small in size very thin and does nothing to assist sore neck pain that I’m trying to sort out. Back to the drawing board
30 januari 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re really sorry to hear that the pillow hasn’t helped with your neck pain - that must be incredibly frustrating, especially when you were hoping it would make a difference.
While we’re pleased you found the service reasonable overall, we completely understand how disappointing it is when the product itself doesn’t meet expectations in terms of size, support or comfort.
New Dunlopillo
Great supportive pillow received in good time
12 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
Thank you so much for the review,
Happy Sleeping 💤
No more " A Pain in the Neck"
Good customer service, prompt delivery, great product. The pillow is comfortable and support to head, neck & shoulders is as stated Thankyou
12 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
Thank you so much for the review,
Happy Sleeping 💤
Beware - ceased trading? order not sent, customer service don’t answer
BEWARE.
Order placed - tracking number provided but days later, the courier website still showing as they haven’t received the package from Pillow World.
Website down - says “opening soon”.
Customer service phoneline doesn’t answer and message says Closed.
No delivery date given but they sent an email around the time website went down to say order would be sent in line with original delivery date, which was never given. Looks like attempt to stall and hold off refund requests.
I noticed that most the 5 star reviews aren’t people saying they’re happy with the order - but rather that they’re “looking forward to receiving their order”. Which probably never came?
12 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
I have been looking for a site like…
I have been looking for a site like this for ages. One that explains what kind of pillows you sell and the prices of them.
Thank you so much!
9 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
Thank you so much for the review,
Happy Sleeping 💤
Antwoord van Pillow World
Thank you so much for the review,
Happy Sleeping 💤
Bought a Tempur Comfort Cloud Medium…
Bought a Tempur Comfort Cloud Medium Pillow and the pillow smelt really musky, gave it a week and gave it an airing, but still really musky smell. Not sure how they are being stored but not a great experience.
29 januari 2026
Review zonder uitnodiging
Antwoord van Pillow World
Thank you for taking the time to share your feedback, and we’re really sorry to hear about your experience.
All of our pillows are stored in clean, dry, well-ventilated warehouse conditions, so this certainly isn’t something we’d expect. Very occasionally, a new pillow can have a temporary “new product” scent from sealed packaging, but this should normally fade after airing.
As this hasn’t improved for you, we’d really like to help - please get in touch with our customer care team so we can look into this properly for you.
Ease of use quick and convenient
Ease of use quick and convenient
7 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
Thank you for your feedback.
We’re glad to hear you found everything quick, convenient and easy to use.
Happy sleeping 💤
Very smooth easy experience
Very smooth easy experience
Wish all on line shopping was so easy
7 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
Thanks so much for your lovely review.
We’re really pleased you had such a smooth and easy experience -that’s exactly what we aim for.
Happy sleeping 💤
Antwoord van Pillow World
Thank you for taking the time to leave a review.
Great to hear you found the ordering process straightforward and hassle-free.
Happy sleeping 💤
Antwoord van Pillow World
Thanks for your review.
We’re delighted to hear your order arrived quickly and that you’re happy with your pillow 😊
Happy sleeping 💤
Dunlopillo Serenity Pillow
I was specifically looking for a new Dunlopillo pillow and found Pillow World selling them.
I know they are not easily available due to the company no longer existing but the pillows still be manufactured.
I ordered the Dunlopillo Serenity pillows and I’m hoping they are as good as the original I purchased years ago.
Pillow Worlds website was easy to navigate.
5 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
Thanks for sharing your experience, Paul - we’re pleased you found exactly what you were looking for and that the website was easy to navigate.
Dunlopillo pillows are still manufactured to the same high standards, and we hope the Serenity lives up to the one you’ve loved for years.
Happy sleeping 💤
The website was easy peasy
The website was easy to use and with clear descriptions of product. I liked the review section, which helped me to make up my mind and order product.
4 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so glad you found the website easy to use and the product descriptions helpful.
It’s great to hear the reviews helped you feel confident in your choice.
Happy sleeping 💤
Won’t take return for faulty unopened pillow!
UPDATE ON REVIEWS: Pillow World have now backed down on taking my return of an unopened, unused item (as they legally have to) - probably because of my posting on trust pilot. I again RECOMMEND you avoid this web based company who sell substandard pillows - not the same ones as you see in the shops - and refuse to take returns unless you start quoting your consumer rights at them! (I have yet to see my money back - who knows if they will honour its return!)
Bought a Tempur pillow on line from their website and it came quickly but is clearly not the correct pillow: I had already seen the pillow I wanted in Gillies and Dreams - this pillow though presented with the same name is much lighter and the memory foam not as responsive.
Without even taking the pillow out of the packaging I immediately emailed them for a return and they are absolutely refusing …. Not just asking I pay postage. They are saying they simply don’t take any returns at all.
So basically this is an on line company which won’t take returns as all even for incorrectly presented and unopened and unused products. AVOID LIKE THE PLAGUE
4 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re sorry to hear you’re unhappy with your experience and appreciate you taking the time to share your feedback.
Tempur pillows can vary in weight and feel depending on the specific model - for example, the Prima SmartCool uses a different internal structure to models such as the Tempur Cloud, which can make it feel lighter and more adaptive rather than dense or rigid.
As this is already being reviewed with our customer service team, we’ll continue to work through this directly with you.
They had what I wanted and with free…
They had what I wanted and with free delivery and a discount code.
4 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re glad we had exactly what you needed and that free delivery and a discount helped too.
Thanks for choosing Pillow World.
Happy sleeping 💤
good discounted price
good discounted price, great product and fast service
28 januari 2026
Review zonder uitnodiging
Antwoord van Pillow World
Thanks for your kind feedback - great to hear you were happy with the price, product and speedy service.
We appreciate your support.
Happy sleeping 💤
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