The worst nights sleep I have ever had As a side sleeper and using your side sleeper pillow i lost count on how many times I woke up in pain so sorry but the pillow got thrown out of bed 🤯🤯
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Lees wat reviewers zeggen
Edited for update: product arrived speedily. Easy to open & to change presenting sides. Not as firm as we really need unfortunately but still better than our current soft mattress. Will buy us a lit... Toon meer
Bedrijf heeft geantwoord
Apart from being asked to review before I had even received the product, my experience was been great. Easy to follow website, well informed. Easy to order. Received as advised. The item is very... Toon meer
Bedrijf heeft geantwoord
Using the website was uncomplicated. I was able to choose and order my desired product with ease. However I cant comment on the goods as I am awaiting there arrival. So far.So good.
Bedrijfsgegevens
Geschreven door het bedrijf
Pillow World is Britain's Leading Pillow Specialist and your one stop pillow shop. We have every type of pillow from all the biggest pillow brands. At Pillow World we don't do fake sales, just low prices everyday. We promise to have Britain's lowest prices 365 days a year. We live and breathe pillows and are passionate about helping you find your perfect sleeping partners. The pillow is the single most important item in your home. It cradles your head and neck, aligns your spine and makes sleep possible. A great pillow will improve any mattress and improve your sleep. A poor pillow makes the best mattress uncomfortable and makes sleep nigh on impossible. We have all experienced the frustration and pain of a poor pillow, whether on holiday or staying at a friend’s. The anguish of pillow origami as you try to plump and fold your flattened excuse for a pillow into something remotely comfortable and supportive is something no one should have to go through. At Pillow World, we have studied pillows from around the globe, looking for the best of the best in every type of pillow. We have even designed and developed new pillows, creating sleep solutions specifically targeted at solving the most common sleep problems. We have pain relief pillows, cooling pillows, anti-snore pillows, anti-allergy pillows, washable pillows, lavender pillows, memory foam pillows, luxury feather and down pillows, latex pillows, pillows for side sleepers, front sleepers, back sleepers and even for wrigglers who move around all night. We have ergonomic pillows, anatomic pillows, breathable pillows, soft and squishy pillows and firm, supportive pillows. Most importantly, we have the right ‘sleep better’ pillows for you. We have 1000's of pillows in stock for super fast delivery, because when you decide you need new pillows you wants them as soon as possible. Happy sleeping from everyone at Pillow World.
Contactgegevens
Verenigd Koninkrijk
- 0333 335 6455
- heretohelp@pillowworld.com
- pillowworld.com
4,4
Uitstekend
2K reviews
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Do not buy! Company likely gone bust.
As per other recent reviews - This company has likely gone under. Have bought from here previously with no issue but this time there has been no contact since placing the order, the website is no longer functioning and the phone line constantly says they are closed even though they are normally 24/7.
Will be placing a charge back with my card provider.
Update 19/2 - received response email from CEO Greg Suthern stating that they have ceased trading after funding issues. Any orders placed that haven't been fulfilled won't be released and that I should attempt to claim my money back via a charge back with my card provider.
9 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Where have the company gone?…
I ordered a Dunlopillo from this website on 10th February. I have had two automated emails saying the are working on my order but when I go to check when my order will be delivered
on to the website it's says it's Opening Soon.
I have tried emailing but had no response.
I'm getting very concerned now.
18 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
No pillow arrived and website down
I ordered a pillow on the 4th February. Payment taken and received an order confirmation email. However nothing since. I have attempted to chase the order over email multiple times without replies and now the website appears to be down. Can anyone offer any explanation from pillow world??
18 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Impossible to try with plastic cover
Impossible to try with plastic cover, after putting a pillow case on I tried the pillow which was too hard but could not return as I had removed plastic. This was an expensive mistake so I would not recommend anyone to buy in case it’s not suitable.
10 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re really sorry to hear how frustrating this experience has been, especially when the pillow turned out to be too firm for you!
We completely understand how difficult it is to judge comfort without trying a pillow first. Please note that, due to standard health and hygiene regulations in this industry, pillows cannot be returned once the plastic cover has been removed - this is to ensure the safety and cleanliness of products for all customers. We’re sorry this made it feel like an expensive mistake.
Good experience
Made a good choice buying our pillows at Pillow World Will recommend to family and friends .
4 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
Thank you so much for the review,
Happy Sleeping 💤
I'm still waiting for my pillows one…
I'm still waiting for my pillows one week later.
16 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Scam, do not buy
Scam. Website isn't available. Bought this based on the trust pilot reviews but the website went down. No communication from pillow world. It's not been 14 days and not even a dispatch email.
I've contacted my bank to get my money back.
2 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
My order was never dispatched
My order was never dispatched within their quoted time limit (up to 14 working days). I chased them up in the middle of the process and customer support said it was due to be in their warehouse on that day while another email said it was stuck in the balkans. I had to issue chargeback with my bank for this order.
26 januari 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
To be honest if you have £80 to spend…
To be honest if you have £80 to spend on a pillow go to the shops to get one as at least there you can see it and feel what it is like before you commit to buying it. My pillow is like concrete and had I known that I would never have bought it. And you can't send it back once you have unpacked it - but how do you know what it is like whilst it is still in the packing. Don't buy online.
15 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry to read how disappointed you’ve been with your pillow - that’s never the experience we want anyone to have.
Comfort is incredibly personal, and what feels supportive for one person can unfortunately feel far too firm for someone else. We completely understand how frustrating it must be to feel it isn’t right for you after opening it.
Scam company with fake website!!!
This is a dodgy company with a scam website, that you cannot access! no customer service whatsoever and keep sending automated emails, telling you your item will be dispatched soon. Its been weeks now and nothing. Avoid, avoid, avoid, its a scam.
15 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Poor service, dreadful communication
I ordered a new pillow two weeks ago - they took my money and keep sending marketing emails, but when I contact them to ask what has happened to my order, I get no response. The website is down. What is going on?
14 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
DO NOT ORDER FROM THIS COMPANY!
Placed an order on the 1st February for 4 pillows, despite taking the payment within seconds the pliiows still haven’t arrived. There’s no response to emails, they don’t answer the phone. Do not order from this company! The customer service is non existent!
13 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Very easy to order from
Very easy to order from. Great selection to choose from. Quick delivery with great updates.
13 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
Thank you so much for the review,
Happy Sleeping 💤
Unable to contact them
I found following my recent purchase I have been unable to access the site to read up about returns
9 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the worry and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, which means our website is currently unavailable and unfortunately a small number of recent orders have been affected.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Another Shopify Con Artist Company?
Order was placed on 28th January and when I called on the 4th February, I was told they made a mistake on the ETA of 3-5 working days and should be instead 10-12 working days. Have been trying to be in touch for a couple of days but now neither the website nor the phone line are live. I feel completely misled and out of £170! The person I spoke to clearly knew the company was closing and instead of refunding, decided to con me! Hopefully PayPal will be able to retrieve my money!
28 januari 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Placed an order in Sunday
Placed an order in Sunday. Got an order confirmation. Heard nothing since. So i headed to the website to track my order and their website says opening soon! I have sent an email and hope I get a reply so i can get a refund for the 80 quid pillow I've been longing for 😪😪
8 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
I have not received my pillow
I have not received my pillow. The website is down and no way of contacting them. AVOID!!!!
12 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Very good service
The website was easy to use, the pillows were a very good price, there was good communication after buying and the delivery was quick. The pillows are very comfortable.
31 januari 2026
Review zonder uitnodiging
Antwoord van Pillow World
Thank you so much for the review,
Happy Sleeping 💤
Great company
Great company, fast delivery. My new Dunlopillo seems to be helping me to sleep better and supports my neck.
1 februari 2026
Review zonder uitnodiging
Antwoord van Pillow World
Thank you so much for the review,
Happy Sleeping 💤
i was given such a great choice of…
i was given such a great choice of pillows and descriptions of them that it was very easy to decide which would be best for me
12 januari 2026
Review zonder uitnodiging
Antwoord van Pillow World
Thank you so much for the review,
Happy Sleeping 💤
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