I was hoping to get my meds on a roll so I didn't have to push the tabs out. I have quite painful arthritis in my hands. I realise my dose on a few tabs is 2or3 tabs but a conversation would have been... Toon meer
Bedrijf heeft geantwoord
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Pills orders and delivered quickly. Expected Royal Mail tracking info but non received. Did receive notifications on I phone today but pills were sent and received last Thursday, so sone initial glit... Toon meer
Bedrijf heeft geantwoord
As ever everything worked seamlessly, form ordering to receiving meds. Email enquirys are dealt with with in a few hours on working days. This time a little confusion about an old drug th... Toon meer
Bedrijf heeft geantwoord
The speed and ease of the process was great. With my previous supplier it was weeks between ordering and receiving my medication compared to days with Pilltime Also, I didnt have to jump through ho... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
PillTime is an NHS service provided to patients throughout England. You can easily sign up online, and PillTime will dispense your medication into clearly labelled pouches each labelled with the dose, day and time they need to be taken. Pouches are packaged into a box, in the order, they need to be taken and discreetly delivered to patients' doors. Our service ensures that administration of multiple medications, throughout the day, is as simple and as safe as possible. After your first delivery, simply re-order via our App, website or partner service and we will take care of the rest. Find out more at www.pilltime.co.uk
Medication made simple
Geschreven door het bedrijf
- We're committed to helping people to live healthier, happier, longer lives
- Almost seven million people in the UK take five or more different medications daily. If you are one of them, then you’ll be familiar with the stress and strain that arranging and scheduling your medication can create. It can be confusing, and unfortunately many people fail to follow their schedule as their GP has prescribed. This can have serious long term health impacts. Now, there is a simpler way. PillTime is an NHS online pharmacy trusted by thousands of patients. We take your repeat prescription direct from your GP and organise your medication into daily pouches. Each pouch is labelled with the dose and the day and time that it needs to be taken. A pouch will fit into your pocket or handbag so your medication can fit around your lifestyle. Simply tear open and take at the time specified. PillTime take away the time and stress needed to manage your medication. Instead, you have complete peace of mind that you’re taking the right dose at the right time. It couldn’t be simpler. Pouches are organised into a roll and delivered by 28-day cycle in a handy box dispenser. We are a registered NHS pharmacy just like any other in your locality so if you pay for your prescriptions then that charge remains but otherwise, there is no charge for our service or for us to deliver your medication directly to your home. It only takes a few minutes to register with PillTime at PillTime.co.uk
- Travelling
- If you take multiple medications, you’ll be used to lugging around lots of boxes of tablets when you’re on the go. Well, now there’s no need to. One dose = one pouch it’s that simple! You can simply tear off the dose you need, pop them in your bag and head out without giving your medication a second thought.
- An eco-friendly pharmacy
- Here at PillTime, we pride ourselves on being an eco-friendly pharmacy by taking small steps to reduce our waste. We run a ‘Naked Packaging’ incentive with our patients. We send all patients a blue PillTime dispensing box with their first order. After that, we send the pouches au naturale. We then ask that our patients reuse their PillTime box until they need a new one. This is a huge reduction in our monthly cardboard waste. Delivering to patients has an important impact on reducing our carbon emissions. As an online medication service, we deliver to our patients. This eliminates the need for patients to travel to the GP surgery or pharmacy to collect their prescription. By running a delivery service, patients reduce single-purpose trips in the car.
Get your NHS prescription delivered directly to your door, free of charge!
Medication made simple with free deliveries. What could be easier?
Sign up and order your prescription 14 days before your medication is due. We guarantee that you’ll receive your medicines in a timely manner, so you don’t run out of your current prescription.
Contactgegevens
7&8 The Laurels, Cribbs Causeway, BS10 7TT, Bristol, Verenigd Koninkrijk
- 0800 074 3303
- customerservices@pilltime.co.uk
- pilltime.co.uk
3,6
Gemiddeld
24K reviews
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Feedback
Overall, a decent service, however sometimes his delays between the GP and Pill Time and issuing my tablets
5 maart 2026
Antwoord van PillTime
Hello Tim,
Thank you for your 4.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Should you have the opportunity, we would appreciate it if you can recommend us to friends and family who you think might benefit from our service.
Thank you
Order WL005646
Order WL005646. Order not delivered issue with Royal Mail, essentially they left it in a 'safe space' which was not designated by me, now it's missing. Pill Time taking no responsibility for it, now I don't have the medication I should have took last Thursday. Been in contact with the company via email as it's impossible to contact them through other means, I've asked them to call me which for some reason they won't, started contact on 3rd march my last email on 6th march has not been replied to it's now 9th march, apparently it's being looked into but that's not helpful to me as a customer. Just sent them another chase email, I'll update this review with their reply. At the moment absolutely would not recommend this company, an absolute shambles.
Update 9th March - they have replied to say no replacement as it was up to me to contact royal mail to designate a safe space, totally untrue under UK consumer law Section 29 of the Consumer Rights Act 2015. I have wrote to remind them of their obligations and shall report back on their reply. Please do not use this company, as clearly when things go wrong they then make up their own consumer laws. I will also be reporting to trading standards.
Update 10th March - they have emailed pretty much the same response as below, clearly still in breach of UK Consumer law, I do noted that Trust Pilot says they may use AI to reply to reviews, but clearly they use it for replies to customer emails (or so it seems at least). I have again one back to them to remind them of their obligations, I have also spoken to Royal Mail who thankfully do understand consumer rights and have noted it is an issue between the seller and delivery company - they were surprised I have had to get involved. Clearly this company is just using delay tactics in the hope that I give up.
9 maart 2026
Review zonder uitnodiging
Antwoord van PillTime
Hi Jon,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and appreciate the opportunity to clarify the timeline of your order.
Our records show that your order WL005646 was placed on 01.03.2026 and approved on 02.03.2026. It was then dispatched and delivered by Royal Mail on 03.03.2026, using the tracking reference you were provided. Royal Mail’s delivery confirmation includes GPS coordinates matching the delivery address provided.
When we confirm that an order has been dispatched, we recommend downloading the Royal Mail app so you can track your parcel in real time and set delivery preferences in advance, particularly if you may not be at home. This allows you to nominate a shaded, out-of-direct-sunlight-safe place or a trusted neighbour to accept the parcel on your behalf.
Following a full review of your account, we can confirm that no safe place instructions or alternative delivery preferences were provided for this order. Once a parcel has been dispatched, Royal Mail and the recipient are responsible for ensuring it is successfully received, including tracking the parcel and arranging collection where necessary.
Unfortunately, as the parcel was marked as delivered, no safe place was specified, and the item was not retrieved, we are unable to offer a refund or replacement for parcels reported as left outside, placed in bins, or not collected promptly after delivery.
We understand this situation is frustrating, and we apologise for the inconvenience. Tracking deliveries and setting delivery preferences through the Royal Mail app can help prevent similar issues in the future.
Kind regards,
Karen
PillTime Team
Antwoord van PillTime
Thank you Paul,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Best wishes
delivery is good
delivery is good, but website not so good. cannot track my orders, also reminders not synced
4 maart 2026
Antwoord van PillTime
Thank you MRS CAROL SCREAWN for taking the time to leave your feedback.
We are sorry to hear that you have not had a great experience with the website. Upon reviewing your account it looks as if you have also downloaded the PillTime app at some point, this may be the issue why you are unable to track orders and reminders are out of sync.
Only orders that are placed via the app will be able to be tracked in the app unfortunately.
We would advise that only one platform is used to manage your account as using multiple can cause some issues.
Kind regards
The PillTime Team
Great service like the new dispenser…
Great service like the new dispenser and the delivery is very good
4 maart 2026
Antwoord van PillTime
Hi Patricia,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Best wishes
Not at all helpful.
4 maart 2026
Antwoord van PillTime
Thank you Derek McManus for tacking the time to provide your feedback.
Upon reviewing your account today we can see that you experienced some issues regarding the pouching of your medication and that the customer services team have been in touch with you to explain why these issues occurred.
With all pouched orders it is imperative that all medications are in sync and prescriptions are released at the same time. We can see that a new mediation had been issued by your surgery which was then out of sync with your other medications which attributed to the issue. This could easily be remedied by having a discussion with your surgery to request your medications are all synchronised going forward.
Kind Regards
The PillTime Team
Not very pleased with PillTime
Not very pleased with PillTime.
Ordered prescription in plenty of time and ended up having to call to chase the order.
Received after having to go without medication for a day which as a diabetic was not all good. This has happened on other occasions making blood glucose levels extremely high.
Still not received my insulin from January order.
3 maart 2026
Antwoord van PillTime
Thank you Martin Dunn for taking the time to leave your feedback.
We are very sorry to hear that you are not very pleased with the service you have received and fully understand how important it is to receive vital medication in a timely fashion.
Your prescription were issued to late for us to be able to process them for the start date.
We advise ordering 14 days before your start date to allow time for your GP to send prescriptions and for us to dispense, check and dispatch your medication. This helps avoid last-minute delays.
We are continually reviewing our processes to improve our service, and your feedback is valuable in helping us do this.
If you have any questions or require further assistance, please do not hesitate to get in touch with our Customer Service team via Live Chat from 9am-1pm Monday to Friday, by phone from 2pm-4pm Monday to Friday, or by email at customerservices@pilltime.co.uk, or via email at customerservices@pilltime.co.uk.
Kind regards,
The PillTime Team
I don’t have to go out.
28 februari 2026
Antwoord van PillTime
Hello Miss,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Best wishes
All though pill time is very hard to…
All though pill time is very hard to get to talk to staff they haven't sent my medication out late which is brilliant.
6 maart 2026
Antwoord van PillTime
Dear Sarah,
Thank you for your 4.0 star review.
Thank you for your kind words.
The PillTime team are delighted to hear from you.
Thank you
Happy Customer
Get reminders to order, always on time. Any out of stock remedies quickly. Long term happy customer.
3 maart 2026
Antwoord van PillTime
Hi Linda,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
Your feedback is important to the PillTime Team.
If you have friends or family that take four or more medications a day then please aks them to join us at PillTime.co.uk
Thank you
sent in plenty of time
Reminder to reorder sent in plenty of time and pills arrived before my previous order ran out.
Would definitely recommend.
28 februari 2026
Antwoord van PillTime
Dear Sue,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
We would appreciate it if you would recommend us to friends and family who you believe would benefit from using PillTime.
Best wishes
Great first time experience
Great first time experience. Ordered moujaro as a new customer. Easy process & order received in 3 days.
6 maart 2026
Review zonder uitnodiging
Antwoord van PillTime
Hello Hayley,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
The PillTime team are delighted to hear from you.
Best wishes
Antwoord van PillTime
Thanks SUSHMA,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Thank you
I am first time customer ,rang pill…
I am first time customer ,rang pill time on Friday, received parcel from postal service on Saturday great service.Thankyou.
28 februari 2026
Antwoord van PillTime
Thank you customer,
Thank you for your 5.0 star review.
We are really pleased to hear your thoughts.
Your feedback is important to the PillTime Team.
Thank you
Antwoord van PillTime
Thank you Neil,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Thank you
Well done Pill Time
Well done Pill Time.
This delivery was the first one that was 100% correct with all my medications delivered in the same parcel on the same day which was before they were needed.
You made me happy this last delivery😀
2 maart 2026
Antwoord van PillTime
Hi Driver,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Best wishes
I was excepted within 48 hours
I was excepted within 48 hours. Meds were sent straight away tracked arrived very quickly. Very well packaged and lots of information forwarded by email. First class would recommend
1 maart 2026
Review zonder uitnodiging
Antwoord van PillTime
Thanks sharon,
Thank you for your 5.0 star review.
We are really pleased to hear your thoughts.
Your feedback is important to the PillTime Team.
Should you have the opportunity, we would appreciate it if you can recommend us to friends and family who you think might benefit from our service.
Many thanks
Antwoord van PillTime
Thanks Wendy,
Thank you for your 5.0 star review.
Thank you for your kind words.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Best wishes
4th incorrect prescription
This is the 4th consecutive prescription that was incorrect. Would prefer to rate no stars if that was an option. Very helpful customer service team, I believe all errors come from the pharmacy department.
2 maart 2026
Antwoord van PillTime
customer 1 thank for taking the time to leave your feedback.
We are very sorry to hear that you have not had the greatest of experiences and can see that you have been in touch with the customer service team today who had provided additional information on the reasons why things had gone wrong.
Please be assured that all of the information will now be fed back to the relevant teams regarding the issues that have been experienced.
Kind regards
The PillTime Team
Antwoord van PillTime
Dear susan,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
The PillTime team are delighted to hear from you.
Many thanks
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