I was hoping to get my meds on a roll so I didn't have to push the tabs out. I have quite painful arthritis in my hands. I realise my dose on a few tabs is 2or3 tabs but a conversation would have been... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The speed and ease of the process was great. With my previous supplier it was weeks between ordering and receiving my medication compared to days with Pilltime Also, I didnt have to jump through ho... Toon meer
Bedrijf heeft geantwoord
Makes taking my medication so easy. I have had some small issues, hence only four stars. They have hopefully been sorted now. The app could do with being a bit better as it does not seem to work 100%.... Toon meer
Bedrijf heeft geantwoord
Ordered Maunjaro as new customer although it took around 10 days to organise as required additional information the communication was good and resolution was fast. Pilltime sent out my the injection... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
PillTime is an NHS service provided to patients throughout England. You can easily sign up online, and PillTime will dispense your medication into clearly labelled pouches each labelled with the dose, day and time they need to be taken. Pouches are packaged into a box, in the order, they need to be taken and discreetly delivered to patients' doors. Our service ensures that administration of multiple medications, throughout the day, is as simple and as safe as possible. After your first delivery, simply re-order via our App, website or partner service and we will take care of the rest. Find out more at www.pilltime.co.uk
Medication made simple
Geschreven door het bedrijf
- We're committed to helping people to live healthier, happier, longer lives
- Almost seven million people in the UK take five or more different medications daily. If you are one of them, then you’ll be familiar with the stress and strain that arranging and scheduling your medication can create. It can be confusing, and unfortunately many people fail to follow their schedule as their GP has prescribed. This can have serious long term health impacts. Now, there is a simpler way. PillTime is an NHS online pharmacy trusted by thousands of patients. We take your repeat prescription direct from your GP and organise your medication into daily pouches. Each pouch is labelled with the dose and the day and time that it needs to be taken. A pouch will fit into your pocket or handbag so your medication can fit around your lifestyle. Simply tear open and take at the time specified. PillTime take away the time and stress needed to manage your medication. Instead, you have complete peace of mind that you’re taking the right dose at the right time. It couldn’t be simpler. Pouches are organised into a roll and delivered by 28-day cycle in a handy box dispenser. We are a registered NHS pharmacy just like any other in your locality so if you pay for your prescriptions then that charge remains but otherwise, there is no charge for our service or for us to deliver your medication directly to your home. It only takes a few minutes to register with PillTime at PillTime.co.uk
- Travelling
- If you take multiple medications, you’ll be used to lugging around lots of boxes of tablets when you’re on the go. Well, now there’s no need to. One dose = one pouch it’s that simple! You can simply tear off the dose you need, pop them in your bag and head out without giving your medication a second thought.
- An eco-friendly pharmacy
- Here at PillTime, we pride ourselves on being an eco-friendly pharmacy by taking small steps to reduce our waste. We run a ‘Naked Packaging’ incentive with our patients. We send all patients a blue PillTime dispensing box with their first order. After that, we send the pouches au naturale. We then ask that our patients reuse their PillTime box until they need a new one. This is a huge reduction in our monthly cardboard waste. Delivering to patients has an important impact on reducing our carbon emissions. As an online medication service, we deliver to our patients. This eliminates the need for patients to travel to the GP surgery or pharmacy to collect their prescription. By running a delivery service, patients reduce single-purpose trips in the car.
Get your NHS prescription delivered directly to your door, free of charge!
Medication made simple with free deliveries. What could be easier?
Sign up and order your prescription 14 days before your medication is due. We guarantee that you’ll receive your medicines in a timely manner, so you don’t run out of your current prescription.
Contactgegevens
7&8 The Laurels, Cribbs Causeway, BS10 7TT, Bristol, Verenigd Koninkrijk
- 0800 074 3303
- customerservices@pilltime.co.uk
- pilltime.co.uk
3,6
Gemiddeld
24K reviews
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ordered was excepted delivered all in 4…
Ordered was excepted delivered all in 4 days easy would highly recommend recommend
9 maart 2026
Review zonder uitnodiging
Antwoord van PillTime
Thank you Lyn,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Thank you
Antwoord van PillTime
Hi Mr,
Thank you for your 4.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
Your feedback is important to the PillTime Team.
Should you have the opportunity, we would appreciate it if you can recommend us to friends and family who you think might benefit from our service.
Thank you
Very poor first experience
My first order for Mounjaro was a complete nightmare. The delivery arrived extremely late, and despite having CCTV evidence of the delivery situation, the company showed no interest in hearing about it.
In the end, we had to collect the delivery ourselves, even though we had already paid for the service.
To make matters worse, when we opened the box there were no needles included, meaning the Mounjaro couldn’t even be used.
Overall this was a very disappointing experience and a very poor level of service for a first order.
PILL TIME RESPONSE TO REQUEST
IN REPLY TO PILL TIME, THEY ALREADY HAVE EMAILS ON THE PROBLEM TO THE SAME PERSON WHO IS PLAYING FOR TIME REQUESTING INFORMATION, SO THIS BAD REVIEW DISAPPEARS.
ADVICE: DO NOT BUY FROM THIS COMPANY.
3 maart 2026
Review zonder uitnodiging
Antwoord van PillTime
Dear Dandy54*,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience, particularly as this was your first order with us.
We would really like to look into what has happened here in more detail. Unfortunately, we have been unable to locate your account with the information provided in the review, so we cannot currently investigate the order, delivery, or packaging issue.
We will attempt to contact you directly to obtain a few more details so that we can review this properly. Alternatively, please feel free to contact us at qualitymanager@pilltime.co.uk with your name, date of birth and order details so we can locate your account and investigate the matter fully.
We are also surprised by the comment regarding the needles. For Mounjaro orders, needles and antiseptic wipes are always included in a small box within the parcel. We would like to review this carefully with our dispensing and packing team to understand what may have happened in your case.
Thank you again for raising this. Once we identify your account, we will thoroughly investigate and ensure the appropriate action is taken.
Kind regards,
Karen Park
PillTime Team
Antwoord van PillTime
Dear Kevin,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
Your feedback is important to the PillTime Team.
Please do help us to help more people and spread the word about the PillTime service.
Best wishes
Arrived on time finally
9 maart 2026
Antwoord van PillTime
Thanks Vi,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
Your feedback is important to the PillTime Team.
If you have friends or family that take four or more medications a day then please aks them to join us at PillTime.co.uk
Many thanks
Always good service
Always good service, good phone maker,effectively good provider, also they use post office delivery so we always receive them in our secure place.
9 maart 2026
Antwoord van PillTime
Thank you Barry,
Thank you for your 5.0 star review.
Thank you for your kind words.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Best wishes
Bad review
Still not received my monthly medication and I need it urgently
12 maart 2026
Review zonder uitnodiging
Antwoord van PillTime
Dear William,
Thank you for taking the time to leave your review. We are very concerned to learn that you have not received your monthly medication, especially since you mentioned it is needed urgently.
Unfortunately, we have been unable to locate your account using the information provided with the review. To investigate this matter properly and assist you as quickly as possible, we need a few more details.
Please contact our team directly and include your full name, date of birth, and the postcode linked to your account so that we can locate your records and look into this for you without delay.
You can reach us by emailing customerservices@pilltime.co.uk, and we will prioritise reviewing this as soon as we hear from you.
We would very much like the opportunity to resolve this for you quickly.
Kind regards,
Karen
PillTime Team
Antwoord van PillTime
Thank you Steve,
Thank you for your 5.0 star review.
Thank you for your kind words.
Your feedback is important to the PillTime Team.
Best wishes
Pill Time are on top when I need my…
Pill Time are on top when I need my medication so I can put the prescription to the doctors surgery.
The pouches are easy to open and the medication is clearly written on each pouches and when to take them.
28 februari 2026
Antwoord van PillTime
Dear Mrs,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Please do help us to help more people and spread the word about the PillTime service.
Thank you
Every month I have to check if they…
Every month I have to check if they have received my prescription. I do not have the app as I use a computer and would not have a clue how to download it in my 70's had a stroke and disabled. My items are supposed to be pouched sometimes I receive them in boxes and get them all mixed up as I take at least 20 a day. I never had a problem before the new system was installed and now can't access my account it says my email address is not registered but I used it on the previous system so am feeling disappointed at the moment
4 maart 2026
Antwoord van PillTime
Hello Jillian
We appreciate you taking the time to share your experience. We are sorry to hear about the issues you're experiencing with your prescriptions, the delivery format, and accessing your account after the system update. We'll investigate the prescription notification issue and the mixed-up packaging. We want to help you regain access to your account and will look into why your email isn't recognized.
Best Regards
PillTime Team
Pilltime don't care
Expensive prescription sent to the wrong address and @royalmail sent a photo of a front garden as a proof of delivery. Went to the address it was posted to and no-one knew anything about it. PillTime basically said its tough luck and refuse to accept responsibility
6 maart 2026
Antwoord van PillTime
We are very sorry to hear that your prescription was sent to the wrong address and that you had a negative experience. We appreciate you bringing this to our attention, and we will investigate what happened with the delivery. A member of the team will be in contact to help resolve this for you.
Best Regards
PillTime Team
A brilliant way to get your meds…
My medication arrived beautifully wrapped in Individual pockets. You just tear them off at the appropriate time and Bob’s your Uncle. So easy no messing around with boxes and blister packs. Brilliant
7 maart 2026
Antwoord van PillTime
Hello clare,
Thank you for your 5.0 star review.
Thank you for your kind words.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
If you have friends or family that take four or more medications a day then please aks them to join us at PillTime.co.uk
Best wishes
Delivered well before current…
Delivered well before current prescription runs out. This is really helpful for holiday periods.
7 maart 2026
Antwoord van PillTime
Thank you Stuart,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
Your feedback is important to the PillTime Team.
We would appreciate it if you would recommend us to friends and family who you believe would benefit from using PillTime.
Best wishes
100 % Reliability
4 maart 2026
Antwoord van PillTime
Hi Patricia,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Should you have the opportunity, we would appreciate it if you can recommend us to friends and family who you think might benefit from our service.
Thank you
Antwoord van PillTime
Hi Mrs,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Thank you
Antwoord van PillTime
Dear Christine,
Thank you for taking the time to leave your review. I’m sorry to hear that you felt there was a delay with your delivery.
Having reviewed your account, I can see that we received your prescription on 16 February 2026. Your order was then dispatched from our pharmacy on 5 March 2026 and was delivered by Royal Mail on 6 March 2026.
Our records show that you confirmed that your medication was not due to run out until 9 March 2026, meaning your order arrived three days before your next cycle was due to start, which is the timeframe we aim to achieve for all repeat prescriptions.
That said, we do understand that the time between prescription receipt and dispatch can sometimes feel longer than expected. We are currently working on improvements across our dispensing process so that orders can be prepared and dispatched more quickly in the future, and we anticipate you will see improvements moving forward.
If you would like us to review anything further regarding your account, please feel free to contact our team, and we will be happy to help.
Kind regards,
Karen
PillTime Team
Timely and seemless service thank you
6 maart 2026
Antwoord van PillTime
Thanks Mike,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Best wishes
Feedback
Overall, a decent service, however sometimes his delays between the GP and Pill Time and issuing my tablets
5 maart 2026
Antwoord van PillTime
Hello Tim,
Thank you for your 4.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Should you have the opportunity, we would appreciate it if you can recommend us to friends and family who you think might benefit from our service.
Thank you
Order WL005646
Order WL005646. Order not delivered issue with Royal Mail, essentially they left it in a 'safe space' which was not designated by me, now it's missing. Pill Time taking no responsibility for it, now I don't have the medication I should have took last Thursday. Been in contact with the company via email as it's impossible to contact them through other means, I've asked them to call me which for some reason they won't, started contact on 3rd march my last email on 6th march has not been replied to it's now 9th march, apparently it's being looked into but that's not helpful to me as a customer. Just sent them another chase email, I'll update this review with their reply. At the moment absolutely would not recommend this company, an absolute shambles.
Update 9th March - they have replied to say no replacement as it was up to me to contact royal mail to designate a safe space, totally untrue under UK consumer law Section 29 of the Consumer Rights Act 2015. I have wrote to remind them of their obligations and shall report back on their reply. Please do not use this company, as clearly when things go wrong they then make up their own consumer laws. I will also be reporting to trading standards.
Update 10th March - they have emailed pretty much the same response as below, clearly still in breach of UK Consumer law, I do noted that Trust Pilot says they may use AI to reply to reviews, but clearly they use it for replies to customer emails (or so it seems at least). I have again one back to them to remind them of their obligations, I have also spoken to Royal Mail who thankfully do understand consumer rights and have noted it is an issue between the seller and delivery company - they were surprised I have had to get involved. Clearly this company is just using delay tactics in the hope that I give up.
9 maart 2026
Review zonder uitnodiging
Antwoord van PillTime
Hi Jon,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and appreciate the opportunity to clarify the timeline of your order.
Our records show that your order WL005646 was placed on 01.03.2026 and approved on 02.03.2026. It was then dispatched and delivered by Royal Mail on 03.03.2026, using the tracking reference you were provided. Royal Mail’s delivery confirmation includes GPS coordinates matching the delivery address provided.
When we confirm that an order has been dispatched, we recommend downloading the Royal Mail app so you can track your parcel in real time and set delivery preferences in advance, particularly if you may not be at home. This allows you to nominate a shaded, out-of-direct-sunlight-safe place or a trusted neighbour to accept the parcel on your behalf.
Following a full review of your account, we can confirm that no safe place instructions or alternative delivery preferences were provided for this order. Once a parcel has been dispatched, Royal Mail and the recipient are responsible for ensuring it is successfully received, including tracking the parcel and arranging collection where necessary.
Unfortunately, as the parcel was marked as delivered, no safe place was specified, and the item was not retrieved, we are unable to offer a refund or replacement for parcels reported as left outside, placed in bins, or not collected promptly after delivery.
We understand this situation is frustrating, and we apologise for the inconvenience. Tracking deliveries and setting delivery preferences through the Royal Mail app can help prevent similar issues in the future.
Kind regards,
Karen
PillTime Team
Antwoord van PillTime
Thank you Paul,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Best wishes
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.