Pinergy Reviews 

Amazing company .such nice staff .and so plesent to deal with

A kind advice, good help, and explain everything with patience. It was perhaps 10 10-minute conversations, and we had lots of questions, all answered most efficiently and kindly.

All explained perfectly well. I've added my new payment card details and expect new agreement to come into place asap.
Thank you!!

We’ve had a consistently positive experience with Ryan and the support team at Pinergy. As a business, immediate assistance is often require immediate and Ryan has always responded quickly and professionally whenever we’ve needed help.

His clear communication and efficient handling of any issues make managing our energy services seamless. The ongoing support we receive is dependable, and it’s reassuring to know that when something urgent comes up, Ryan is on hand to assist.

Highly recommend for any business that values reliable and responsive service.

Handled my query confidently and with knowledge
Talked to me and explained the options clearly and with knowledge

Good experience , Also Thanks to Melisa from Customer Services for providing support.

I tried to join online (website). After entering my card details correctly twice, I was told that I had entered them incorrectly and I would have to phone.

Probably a good thing, as when I did phone, I had to go through all my details again. When being read the terms and conditions, it was made clear to me that I was locked in for 12 months and that Pinergy had the right to increase prices within that 12 months, but I would still have penalties to leave. When I pressed on this, I was then informed that the rates I had been quoted would be increased in 20 days' time. If I hadn't have specifically asked, I would not have found that out.

Given that it typically takes 14 days to switch supplier, it seems poor business practice to quote a rate that is going to increase in 20 days.

Combining a variable rate tariff, lack of transparency about a planned price increase in 20 days' time, and a fixed term contract with charges to exit, does not describe a company that I would do business with.

Customer service representative I spoke to was polite and very clear and knowledgeable. Made the process smooth and straightforward and he was patient with listening to concerns and resolved them promptly.

We got the best man to answer all our queries

The operator was incredibly kind, acted with full knowledge of the chain of command and knew exactly what to do. He resolved my issue within 10 minutes. I was very impressed.

Paige was super helpful and informative. She was able to resolve my query quickly and seamlessly

Very helpful staff member.
Clear helpful information

Most expensive. Not worth installing. Landlord friendly but costs 8k EUR a year. Better to go with Bord Gais.
Unfortunately unexplained cost hike, saying “external costs” doesn’t convince the customer. Switching to a different provider helped me reduce my cost 4x. Hope others may find the advice useful.

Very quick response, and Maeve was really helpful. No hassle, issue sorted very professionally.

The fact that I dint have to wait on an endless que waiting to speak to someone.
The rep had very good communication skills and was helpful in answering my questions

More expensive than everyone else, unresponsive, and now adding an increase worth of 200 EUR including VAT.
If you can, avoid at all cost.
We are bound to them becaus our building have a contract with them, this is how they can secure the pricing they want, not the "best price we can offer" like they are trying to make you believe.

Great experience setting up my energy with Pinergy. The customer service was 5/5 - I would highly recommend them to others

Keelan was so helpful and pleasant on the phone, knew exactly what to do to resolve my query and resolved it within a few minutes. Painless, quick and pleasant support experience - we're very thankful!

Chris was polite, clear, patient, and very helpful.

Very helpful customer service