We are into our 3rd year with the trackers. I have 2 dachshunds that like to chase rabbits, so on numerous occasions, usually daily the trackers are put to use. I would be absolutely lost without... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I chose PitPat because of great reviews and a one off payment. It’s been great to see how much fun my pup has been having- I love achieving her goal every day but the reality is that can now feel reas... Toon meer
Bedrijf heeft geantwoord
Very pleased with my tracker . Does it's job very well ( subject to adequate coverage , which is an obvious requirement ) . Customer service department , Paws Support , cannot be faulted . I h... Toon meer
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AVOID if you live in the countryside! Bought in November for a farmdog who is partial for going missing - we are in a rural area with what is supposed to be good reception - always 5g on phones -... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over PitPat
Geschreven door het bedrijf
PitPat is a pet wellness company that creates products and services to support and inspire pet parents to keep their dogs, happy, healthy and safe.
PitPat began because we recognised that our relationship with dogs has changed.
The traditional animal-owner relationship does not apply.
Dogs are no longer possessions but a member of the family and we’re no longer owners but pet parents.
Naturally, we want to keep them happy, healthy and safe by giving them the best care possible. But with so much to consider and so much conflicting and contradictory advice, pet parents are overwhelmed.
That’s where PitPat comes in. We take away the guesswork and give pet parents the confidence to know they’re doing the right thing for their dog.
Our connected world means we’re there for pet parents through every step of their dog’s life.
We're removing the guesswork with propositions that inform, inspire and support pet parents to make better, more individual choices, that improve the lives of not only their pets but all pets.
- Reliable GPS tracking with no subscription
- Food that’s good for you, good for your dog and good for the planet
- Uncomplicated Insurance that rewards healthy dogs
- Affordable activity monitoring to keep your dog healthy
So don’t worry pet parents, we got you!
What's the bigger picture?
Well, one day, we see a future where having a little device on your dog’s collar that helps you look after them better will be the norm.
We see a world where pet care is active not passive, proactive not reactive and individual not general.
Need more convincing?
The population-level insights we’re gathering from the hundreds of thousands of dogs that have already joined us are going to completely revolutionise pet care. So having a PitPat doesn’t just benefit your dog but all dogs!
42-day FREE returns
42-day FREE returns
We mean it. Put PitPat to the test.
If you’re not happy with your purchase for any reason, we’ll give you all your money back, including return shipping!
And we'll make it easy too. Just fill out a simple form on our website or talk to our super-friendly, UK based customer support team and we'll get it sorted for you in no time.
Contactgegevens
5 Brooklands Avenue, CB2 8BB, Cambridge, Verenigd Koninkrijk
- 01223 967 305
- Help@pitpat.com
- pitpat.com
4,4
Uitstekend
4K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Our lovely chap runs for Britain
Our lovely chap runs for Britain, PitPat finds him every time.
No subscription and excellent team for support should you need it
21 februari 2026
Antwoord van PitPat
Hello Georgina
Thank you for your review.
I'm so glad that the PitPat gives you that peace of mind when needed to know which direction your pup has headed in!
Yes our Support Hounds are pawsome aren't they :)
replacement velcro strips
order some replacement velcro strips for our 2 dogs pitpats arrived very promptly
20 februari 2026
Antwoord van PitPat
Hello Ken
Thank you for your review.
I'm glad to hear the replacement Velcro arrived quickly to help keep your device safe and secure :)
App on phone very slow to load my…
App on phone very slow to load my account details and any information that is available on the app even when not using GPS function outdoors to find my pet (Strong phone and internet signal used) Very slow/glitchy when using GPS function to locate my pets position. I would advise researching other products and look at what features they offer. Most of these trackers use your actual phone signal (Sim) so if you try to use in an area with a poor phone signal ie; country side, the tracker will probably not work efficiently.
25 februari 2026
Review zonder uitnodiging
Antwoord van PitPat
Hello Mark
Thank you for your review.
I'm sorry to hear that you are finding the app slow to respond.
You are correct, a lot of trackers use the same masts as your mobile phone. Our device uses different network protocols and relies on good LTEM or NB-IoT coverage in the area in order to work correctly.
It would be helpful if you could reach out to us at help@pitpat.com in regards to the app and we can triage this for you.
Lauren - Customer Support
It is amazihowvto follow your dog.ng we can see the dog all…
It is amazing we can see the dog all the time. Whether she sleeps all night. But if she is left at home she looks around. On a walk she cannot be lost
Excellent
18 februari 2026
Antwoord van PitPat
Hello Prudence
Thank you for your review.
it really is fascinating to see what our doggos get up to in a day and great to have peace-of-mind for those odd moments when they take themselves off on adventures.
Next day delivery- excellent service.
12 februari 2026
Antwoord van PitPat
Hello Diana
We're happy to hear that you received excellent service with next-day delivery. Thank you for your positive feedback!
A real person helps you with clarity
A real person helps you with clarity, and promptly.
12 februari 2026
Antwoord van PitPat
Hello Reverend James
Thank you for your review.
So glad that you dealt with one of our lovely Support Hounds and got assistance and clarity when needed.
The app works fine
The app works fine. But given the position of the tracker I had hoped for more detailed fog health analysis - pulse/heart rate for example. I will continue to use other apps for that service.
18 februari 2026
Antwoord van PitPat
Hi Claire,
Thank you for your feedback. We acknowledge that you were expecting more detailed health analysis features. We'll consider your suggestion to improve our app's functionality in the future.
Please remember that we offer a 42-day no quibble return and refund period. Our Customer Support are available throughout the week for ongoing care.
Best woofs,
Mark - Customer Support
always great food
always great food, quickly dispatched. The only kibble that my 13 year old lab likes.
18 februari 2026
Antwoord van PitPat
Hi Ron,
Thank you for taking the time to leave us a review!
We are absolutely delighted to hear that your lab loves our kibble and that it was dispatched out to you both so quickly!
Nadia - Customer Support.
Nice easy to use app
Nice easy to use app. Signal on phone and PitPat is an issue in the places we go.
18 februari 2026
Antwoord van PitPat
Hi Ashley,
Thank you for taking the time to leave us a review!
I can see that our wonderful support team has helped you with your current signal issues, and you are back up and ready for walkies!
Best woofs,
Nadia - Customer support.
Very helpful people and the equipment…
Very helpful people and the equipment does what it sais on the tin. Lots of extras I wasnt expecting as well.
18 februari 2026
Antwoord van PitPat
Hi Neil,
Thank you for taking the time to leave us a review.
Our tails are wagging at the fact that you found our people helpful - Customer Service is something we pride ourselves on.
We appreciate that you are also enjoying the product and all its special extras!
Antwoord van PitPat
Hello Raymond
Thank you for your review.
I'm glad to hear you received excellent service from us :) Great feedback like yours means so much to our team.
Excellent service and a great product
Excellent service and a great product. Arrived the next day. Packaged well. Highly recommended.
16 februari 2026
Antwoord van PitPat
Hello Kim
Thank you for your review.
I'm so glad that everything arrived as expected for you and a speedy delivery!
Wonderful Product - that every dog needs
It was a smooth and easy fix for my problem
The normally fabulous efficient Pit Pat Tracker died and I needed to contact the Helping Hounds at PitPat.com. The Customer Suppawt there solved my dilemma in double quick time and returned us to normal efficiency. I highly recommend the actual PitPat Tracker and the service provided by their Customer Support guys! Wonderful product that creates happy dogs and owners in one go.
16 februari 2026
Antwoord van PitPat
Hello Fiona
Thank you very much for your lovely review.
Managing to keep our doggos and their owners happy is always a great bonus for us.
I'm so glad that our Support Hounds were on hand when needed to get you back up and PitPat-ing again, they really are pawsome!
Antwoord van PitPat
Hello Sioux
Thank you for your review.
I'm glad you received speedy efficient service from us.
Antwoord van PitPat
Hello Janet
Thank you for your review.
I'm glad to hear we were on hand when needed to get to the bottom of your issues.
Best tracker and great support
Love the tracker and the customer service is excellent, ours stopped working after almost 2 years, the tech hounds, talked us through some diagnostics, when that didn’t work they sent us a new one. We are PitPat life members which I’d definately recommend there’s lots of perks and well worth the money
22 februari 2026
Review zonder uitnodiging
Antwoord van PitPat
Hello Judith
Thank you for your lovely review.
I'm so glad that our support hounds were on hand to get you back up and PitPat-ing again. Our PitPat LIFE™ is a great addition and our hounds are always thinking of ways to make it even more pawsome!
Top product
Been using pit pat now since last June, thankfully never had to use to find our boy but always have it live when he's off lead, mostly in our local woods, just in case. Always find a signal and shows where he is, he had a zoomies the other week and went out of sight but I could see him heading back to my whistle, gave direction and metres away. Like there is no subscription, worth paying a bit extra and wouldn't be without it. Also used on beaches around Norfolk/Suffolk coast, no signal issues.
8 februari 2026
Antwoord van PitPat
Hello
Thank you for your review.
I'm so glad to hear the PitPat was there for that just in case moment where the zoomies took over!
PitPat gives me peace of mind when my…
PitPat gives me peace of mind when my young dog is off the lead, I always know where she is. My vet recommended PitPat when my old dog began to slow down so I could track her fitness and recognise where she was struggling.
15 februari 2026
Antwoord van PitPat
Hello Amanda
Thank you for your review.
I'm so glad that the tracker gives you peace of mind for those off lead adventures and the activity monitor giving you an insight into your older doggos activity.
PitPat coverage is seemingly non…
PitPat coverage is seemingly non existent in N Ireland. It takes an age to connect and only works in busy urban areas.. Areas where my dog is not going to be off lead...
16 februari 2026
Review zonder uitnodiging
Antwoord van PitPat
Hello
Thank you for your review.
I'm sorry to hear you are having connectivity issues with your device. It does rely on mast coverage in your area in order to work correctly and update your dog's location.
Please reach out at help@pitpat.com and we can investigate this further for you.
Lauren - Customer Support
Poor coverage
Poor coverage - would have been better had there been an option to check this before purchasing.
14 februari 2026
Antwoord van PitPat
Hello Gillian
Thank you for getting in touch.
I'm sorry to hear that you are are having issues with the coverage in your area. We would have been more than happy to check the coverage for you prior to purchasing to see what sort of experience you may have, but we never know which one of the roaming networks the tracker will link into.
It does look like your device is struggling for signal strength inside so, if there isn't somewhere with good signal you can store it, you may want to return it to us for a refund. I can see you've been in touch with us previously regarding the activation so please reach out again at help@pitpat.com and we can arrange this for you.
Lauren - Customer Support
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