I had an issue with my PIXL 8K which I’d bought on holiday. It worked faultlessly for 2 weeks then randomly started noticing a burnt taste. I contacted customer support and Angel went above and beyo... Toon meer
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I have a brand new refill and fully charged battery. It’s switched on yet no vapour comes out as you take a draw. Just a slight crackling noise. Waste of money. Please do not purchase. This is second... Toon meer
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Out of all the vapes in the market, I gotta say the Pixl brand hits the spot each time. They've managed to get every aspect of the experience down to a touch ! Pixl8000 is my favourite and cant go wr... Toon meer
Bedrijf heeft geantwoord
I had placed an order which I was having difficulty verifying my details. Kyle called and explained my details had entered my name as MISS, not my initial name. I was delighted that Kyle had a) called... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pixl Vape Shop is a UK-based vaping company known for its innovative and high-performance disposable and pod vaping devices. Established under the company name Ideotech Ltd (Company Registration Number: 12892703), Pixl Vape operates from 85 Great Portland Street, London, England
Contactgegevens
85 Great Portland Street, First Floor, W1W 7LT, London, Verenigd Koninkrijk
- 0118 229 0475
- info@pixlvape.com
- pixlvape.com
4,3
Uitstekend
47 reviews
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Amazing Customer Service/ Care!
Being new to the vape world I thought I would try this company/ brand. After receiving my item, it started leaking. So I emailed PIXL and within 20 minutes received a phone call from a gentlemen called Kyle. They immediately rectified the issue by sending me a new product, and went way above and beyond in terms of customer support. I received my new items and couldn’t be happier with the products. I would highly recommend using this company as in all my 55 years on this earth, I’ve never received such good customer service and such a speed response. Again a very special thank you to Kyle for your prompt help, support and care with someone that knows nothing about vaping. 5 stars! I hope this helps anyone looking to buy a vape, please give them a try!
7 februari 2026
Review zonder uitnodiging
Antwoord van PIXL Vape
Thank you so much for taking the time to share your experience with PIXL.
We truly appreciate your kind words, especially as someone new to the vaping world.
We understand how important it is to feel supported when trying something for the first time, and we are delighted that Kyle was able to assist you quickly and effectively.
While we are sorry that your initial item had an issue, we are pleased we could resolve it promptly and ensure you received a replacement that met your expectations.
Providing responsive, personal, and reliable customer support is extremely important to us, and feedback like yours reassures us that we are delivering on that commitment.
Your recommendation means a great deal, and we are grateful for your trust in our brand. If you ever need any further assistance, please do not hesitate to reach out we are always here to help.
Thank you again for your thoughtful review and 5-star support.
Kind regards
The Pixlvape Team
There was an error regarding shipping
There was an error regarding shipping, but this was rectified quickly and efficiently by Ash, so a 5 star it is.
2 februari 2026
Review zonder uitnodiging
Antwoord van PIXL Vape
Thank you for your 5-star review.
We’re sorry to hear there was an issue with shipping, but we’re really pleased it was resolved quickly and efficiently for you.
I’ll be sure to pass your kind feedback on to Ash, it will mean a lot.
Thanks again for your understanding and support.
Please don’t hesitate to get in touch if we can help with anything in the future.
Kind regards
The PixlVape Team
Brilliant Products, Brilliant Company
I've been using this company for several months now and find their products to be brilliant. They're colourful and stylish, but more importantly they work like a dream, are very simple to use, and my smoking of cigarettes has dropped around 90%.
Customer service is also great. I had a rare problem with a recent delivery (one device seemed to have a fault) and Kyle resolved the issue within a very short space of time.
I'd have no hesitation in recommending them to anyone who's wishing to switch to vaping.
29 januari 2026
Review zonder uitnodiging
Antwoord van PIXL Vape
Thank you so much for taking the time to leave such a detailed and thoughtful review.
We’re absolutely delighted to hear that you’ve been enjoying our products and that they’ve helped you cut down on cigarettes so significantly, that’s fantastic to hear and exactly what we aim for.
It’s great to know you find them stylish, easy to use, and effective.
We’re also really pleased we could resolve the delivery issue quickly for you. I’ll be sure to pass your kind words on to Kyle, he’ll really appreciate it.
Thank you again for your recommendation and continued support.
It genuinely means a lot to us, and we’re always here if you need anything at all.
Kind regards
The PixlVape Team
Great support
Great support from Ash, quick response and very helpful
21 januari 2026
Review zonder uitnodiging
Antwoord van PIXL Vape
Thanks so much for the great review!
Ash will be thrilled to hear your kind words.
We’re happy we could help and appreciate you taking the time to share your experience.
Kind regards
The Pixlvape Team
Great customer service from Kyle
Great customer service from Kyle, I’ll definitely shop again!
14 januari 2026
Review zonder uitnodiging
Antwoord van PIXL Vape
Thank you for the 5-star review!
We’re so glad to hear Kyle provided great customer service, we’ll be sure to pass along the praise.
We truly appreciate your support and look forward to you shopping with us again!
Kind regards
The Pixlvape Team
Great vapes
Great vapes, great customer service, great company
14 januari 2026
Review zonder uitnodiging
Antwoord van PIXL Vape
Thank you so much for the 5 star review!
We really appreciate your kind words about our vapes, customer service, and company.
Your support means a lot to us, and we’re always here if you need anything.
Looking forward to seeing you again soon!
Kind regards
The Pixlvape Team
Fantastic
Nothings ever to much! And Always reply back within a hour. Highly recommended Kyle, great customer service from him
13 januari 2026
Review zonder uitnodiging
Antwoord van PIXL Vape
Thank you so much for the 5-star review!
We really appreciate the kind words. Kyle will be delighted to hear your feedback, he always goes above and beyond for our customers.
Thanks again for the recommendation and for choosing PIXL Vape!
Kind regards
The Pixlvape Team
Fantastic Service
I had questioned about a charge i had on my account, got a phone call today 11/01/2026 from Kyle who sorted everything out for me and i got a refund on the charge i had.
Thank you so much Kyle.
11 januari 2026
Review zonder uitnodiging
Antwoord van PIXL Vape
Thank you for taking the time to leave such a great review.
We’re really glad we could get everything sorted for you, and it’s great to hear that Kyle was able to resolve the issue and arrange your refund quickly.
We’ll be sure to pass on your thanks, your support means a lot to us!
Kind regards
The Pixlvape Team
Started using Pixl vapes in June 2025
Started using Pixl vapes in June 2025. Never had a problem with them. Easy to order and assemble. Wouldn't use any other company. Received a pixl LED light as a thank you and it's lovely
7 januari 2026
Review zonder uitnodiging
Antwoord van PIXL Vape
Thank you so much for the 5-star review!
We’re really pleased to hear you’ve been enjoying your PIXL vapes since June 2025,
and that you’ve found them easy to order and assemble.
Your loyalty truly means a lot to us.
We’re also glad you liked the PIXL LED light, just a small thank you from us to you!
Thanks again for your support, and we look forward to continuing to provide you with a great experience.
Kind Regards
Pixlvape.com
The excellent customer services I…
The excellent customer services I received. After an error when placing my order and an item arriving which I honestly didnt order, Angel in customer services was quick to respond with my email and has gone over and above to rectify the problem. Cant thank them enough and will be using them again for all my vape needs. Many thanks
22 december 2025
Review zonder uitnodiging
Antwoord van PIXL Vape
Thank you so much for taking the time to leave such a kind 5-star review!
We’re really pleased to hear that Angel was able to resolve the issue quickly and go above and beyond to help.
Providing excellent customer service is very important to us, and feedback like this means a lot to the whole team.
Thank you again for your understanding and support , we truly appreciate it and look forward to seeing you again for all your vape needs.
Kind regards
The e-liquids.com Team
Thx Kyle
Solved my issue with highly efficiency,thanks for Kyle.
4 december 2025
Review zonder uitnodiging
Antwoord van PIXL Vape
Thank you for the 5-star review!
We're glad to hear your issue was resolved quickly and efficiently.
Kyle will be delighted to know he made a positive impact.
We appreciate your feedback and are always here to help whenever you need us!
Kind regards
The Pixl Team
Good customer service
Good customer service - polite, and compassionate. Everything you want in a discussion.
28 november 2025
Review zonder uitnodiging
Antwoord van PIXL Vape
Thank you so much for the 5-star review!
We're thrilled to hear that you found our customer service polite and compassionate.
Providing supportive, meaningful conversations is always our goal.
We truly appreciate you taking the time to share your experience and look forward to assisting you again whenever you need us.
Kind regards
Pixl Team
Excellent assistance verifying details
I had placed an order which I was having difficulty verifying my details. Kyle called and explained my details had entered my name as MISS, not my initial name. I was delighted that Kyle had a) called to offer assistance and b) called back to confirm success. He was polite, helpful and kindly spoken and I am grateful for his call and his assistance. Thank you Kyle.
15 oktober 2025
Review zonder uitnodiging
Antwoord van PIXL Vape
Thank you so much for taking the time to share this lovely review. We’re delighted to hear that Kyle was able to assist you so promptly and courteously. Verifying details can sometimes be a bit tricky, so we’re glad he was able to identify the issue, guide you through it, and follow up to make sure everything was successfully resolved.
We’ll be sure to pass along your kind words to Kyle, he’ll be thrilled to know his support made such a positive difference.
Thank you again for your feedback and for choosing us!
Kind regards
Pixl Customer Service
Great brand, great flavour.
I’ve been vaping Pixl for some time now and the new flavours are great! I look forward to seeing what’s next.
13 oktober 2025
Review zonder uitnodiging
Antwoord van PIXL Vape
Thank you so much for your review! We’re thrilled to hear that you’ve been enjoying Pixl for a while and that the new flavours are hitting the mark. Your support means a lot to us.
We’re always working on fresh ideas, so we’re excited to bring you even more great flavours in the future.
Thanks again for sharing your feedback.
Kind regards
Pixl Customer Service
PIXL
PIXL great taste. Great flavours. Always my go to. Once you try it you won't use anything else
10 oktober 2025
Review zonder uitnodiging
Antwoord van PIXL Vape
Thank you for the amazing review! We’re thrilled to hear that PIXL is your go-to and that you love the taste and flavours. Knowing that our product has made such an impression means the world to us.
We’ll keep working hard to make sure every puff lives up to your expectations.
Thanks again for your support.
Kind regards
Pixl Customer Service
Absolutely LOVE these
Absolutely LOVE these, replaced my faithful yolo with PIXL and absolutely love them, nothing compares!
7 oktober 2025
Review zonder uitnodiging
Antwoord van PIXL Vape
Wow, thank you for the fantastic review! We’re thrilled to hear that PIXL has won you over and even replaced your longtime favourite. Nothing makes us happier than knowing our flavours and experience stand out so much!
We’ll keep bringing new and exciting options to make sure PIXL continues to impress. Thanks so much for your support and for sharing your experience!
Kind regards
Pixl Customer Service
Love the flavours
Love the flavours; haven't found a bad one yet. I moved to the bigger devices as the little ones were getting far too expensive. These last me about 3-4 days at a time. Also nice knowing that I'm not chucking another battery in the bin every day. Just saw they have multi flavour ones too so will give that a go
8 oktober 2025
Review zonder uitnodiging
Antwoord van PIXL Vape
Thank you for sharing your experience! We’re so glad to hear you’re enjoying the flavours and that the bigger devices are working well for you, lasting 3–4 days is definitely a win, and it’s great to hear you’re enjoying the eco-friendly aspect too.
We think you’ll love trying the multi-flavour options — they’re a fun way to mix things up! Thanks again for your support and for sharing your feedback.
Kind regards
Pixl Customer Service
Ordered a few times from here as my…
Ordered a few times from here as my favourite disposables on the market. Had an issue with one of my pods and it was quickly rectified and refunded. Will definitely continue to order! :)
6 oktober 2025
Review zonder uitnodiging
Antwoord van PIXL Vape
Thank you for your review! We’re delighted to hear that PIXL is your favourite and that we were able to quickly resolve the issue with your pod. Your satisfaction is our top priority, and it’s wonderful to know you’ll be continuing to order from us.
We really appreciate your support and kind words!
Kind regards
Pixl Customer Service
Love my Pixl
My Pixl vape and pods were delivered quickly. They have the best flavours! I used to use lost mary and elf but honestly they don't even compare! Love my pixl! They do giveaways on their pixlverse too :D
2 oktober 2025
Review zonder uitnodiging
Antwoord van PIXL Vape
Thank you so much for your wonderful review! We’re thrilled to hear that you’re loving PIXL and that our flavours have won you over it’s fantastic to know we’ve outshined your previous favourites.
We’re also glad you’re enjoying the Pixlverse giveaways, they’re a fun way for us to connect with our community. We really appreciate your support and for taking the time to share your experience!
Kind regards
Pixl Customer Service
Great taste and refillable
Out of all the vapes in the market, I gotta say the Pixl brand hits the spot each time. They've managed to get every aspect of the experience down to a touch ! Pixl8000 is my favourite and cant go wrong with lemon lime or strawberryburst flavour. The tug is good, no weird side effects like itching or tiredness ( if you dont over do it:)- all in all best vape/refillable on the market in my opinion.
6 oktober 2025
Review zonder uitnodiging
Antwoord van PIXL Vape
Thank you so much for your fantastic review! We’re thrilled to hear that PIXL hits the mark for you every time and that the Pixl8000, along with Lemon Lime and Strawberryburst, are your favourites. It’s great to know you’re enjoying the experience, and that everything feels just right.
Your support and feedback mean a lot to us we’ll keep working to make sure PIXL continues to be your go-to vape!
Kind regards
Pixl Customer Service
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