this company has been taking hidden duplicate payments and then on occasion's tripled the fee. I have had to cancel my card to stop further payments from being taken. I have wrote a email requestin... Toon meer
Bedrijf heeft geantwoord
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I don’t have this app on my phone and have no subscription record either. I received an invoice from them for $57US. I immediately emailed them and received AI responses that made no sense. I’m... Toon meer
Bedrijf heeft geantwoord
I canceled my subscription in June 2026 and they have taken another payment. Email from support said no refund. Yet their email stated in June that it was cancelled and no further charges were to be... Toon meer
Bedrijf heeft geantwoord
The app itself was good but when I cancelled the subscription they billed me anyway. They have an AI agent which cancels the subscription when you make a request via email but they are obviously... Toon meer
Bedrijf heeft geantwoord
1,3
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144 reviews
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Heeft 94% van zijn negatieve reviews beantwoord
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This company continued charging me for…
This company continued charging me for two months after I cancelled my subscription and is refusing to give me a refund after I provided them with a confirmation of cancellation stating that when I signed up for the trial I signed up for two subscriptions. This app is a scam. Beware.
6 maart 2026
Review zonder uitnodiging
Antwoord van Pixtuner
Hello! Thank you for sharing your concerns. PixTuner is a trusted service, and we take reports of billing issues very seriously.
We definitely want to make sure everything is clear and fair for you. Could you share your order ID and the email address used for the purchase in the reply to the Trustpilot request, please?
Best regards, Pixtuner's Team
They keep charging me each month
They keep charging me each month. I've can't stop them from charging me
19 februari 2026
Review zonder uitnodiging
Antwoord van Pixtuner
Hello, Luke! We completely understand your frustration and apologize for the stress surrounding these billing issues. We take all cancellation requests very seriously, and we always aim to process them promptly in accordance with our terms.
Could you please share your order ID and the email you used for the purchase by replying to our Trustpilot request so we can assist you?
Best regards, Pixtuner's Team
Do not use. scam!!
I agree with all the other comments on this page. I cancelled my subscription over email right after I started my free trial as it wasn’t working for me. Their AI confirmed in writing that both of the trials were cancelled (despite me only
Clicking one originally) and no charge will be taken. However they subsequently charged my card. I have tried to get in touch but the AI keeps saying someone will reach out but not giving me any time frame. I will dispute the charge with my bank after 10 days posted and report them for scam watch in the U.K. if it doesn’t get resolved before then.
Update: After 12 days they finally confirmed they will refund my money and cancel my subscriptions (despite already having this confirmed). My card has changed now to ensure no further charges. I had already flagged it to my bank.
27 februari 2026
Review zonder uitnodiging
Antwoord van Pixtuner
Hello, thank you for your review. Please be assured that we are a legitimate organization and that concerns of this nature are reviewed carefully. We would like to look into this case immediately to understand exactly what happened. Our goal is always to process cancellations and refunds promptly, and we would like to verify your account details to ensure your situation is handled properly.
Please reply to our Trustpilot information request with your registered email address and order ID so our team can investigate your profile and provide a definitive update.
Best regards, Pixtuner's Team
Cancelled my subscription 3 weeks ago
Cancelled my subscription 3 weeks ago. Today I got charged twice. They created 2 new subscritions for me.
I will do a chargeback asap.
21 februari 2026
Review zonder uitnodiging
Antwoord van Pixtuner
Hello, Razvan! We take billing concerns very seriously and want to make sure your case is reviewed thoroughly.
To help us investigate these charges and verify your account status, please respond to our Trustpilot information request with your purchase email and order IDs. Once we have these details, we can check our system to see what occurred and ensure everything is handled properly for you.
Best regards, Pixtuner's Team
Fraud
They have now return my money.
Fraud ! Avoid at all costs. Customer service lied about refund!
1 februari 2026
Review zonder uitnodiging
Antwoord van Pixtuner
Hello, Pedro! We are a legitimate business, and we certainly don’t want you to feel this way about your experience. We are pleased to see that your refund has been successfully processed and the money has been returned. We hold our support standards to a high level and appreciate your update confirming that the matter has been financially settled. Best regards, Pixtuner's Team
I am extremely frustrated and…
I am extremely frustrated and disappointed with this company’s conduct. For months, I have been charged repeatedly despite not having an active subscription. Each time I contact customer support, I receive an apologetic email assuring me that they are “very sorry” and that the issue will not happen again — yet the unauthorized charges continue to appear again and again.
At this point, I no longer know who to turn to. My next steps will be to file formal complaints through both consumer protection authorities and legal channels. In my view, repeatedly charging my credit card without my explicit consent constitutes fraud and a serious breach of trust.
It is especially upsetting to discover that many other customers have reported experiencing the exact same issue for months. A company handling payment information has a responsibility to act transparently and responsibly, and this ongoing situation shows a complete failure to do so.
I strongly urge anyone considering this service to proceed with caution until the company takes real accountability and permanently resolves these billing practices.
15 februari 2026
Review zonder uitnodiging
Antwoord van Pixtuner
Hello, Hila! Thank you for reaching out. We strictly adhere to standard billing regulations and treat user payment security with high responsibility. The situation you described does not align with our expectations. We are dedicated to ensuring our customer support processes operate transparently and effectively for all users.
We would like to investigate this immediately and resolve your billing concerns. Could you share your order ID and the email address used for the purchase in the reply to the Trustpilot request, please? We are ready to prioritize your case the moment we hear from you.
Best regards, Pixtuner's Team
Unauthorized charges despite repeated requests to cancel
This company has charged my account multiple times even though I have clearly and repeatedly told them that I do not want any of their subscriptions, apps, or services.
I have several emails proving that I asked for everything to be cancelled, yet they continued to withdraw money without my approval. This feels like an attempt to sneak charges through and hope they go unnoticed.
Completely unacceptable behavior. Be very careful.
8 februari 2026
Review zonder uitnodiging
Antwoord van Pixtuner
Hello! Thank you for sharing your concerns with us. We are sorry to hear about the frustration this experience has caused.
We want to investigate what went wrong with your cancellation and stop any further billing immediately. Could you please provide the email address associated with your account, and your order ID? We want to look into this right away and ensure this is completely resolved for you.
Best regards, Pixtuner's Team
Bewarned - they will not cancel your account once they have your credit card info. You will need to open a dispute with CC.
The product is interesting and fun for about 60 minutes. Then you realize the results it produces are basically the same for any image you upload. Again, it was fun initially and maybe worth one month's subscription.
Beware, I would also call this a SCAM, in that it's impossible to cancel. They are using AI to generate responses to cancellation requests, but they never cancel the subscription and will continue to bill you even though the emails say the account has been cancelled and you will no longer be billed. I had to dispute the new charges with my CC, only AFTER I had filed a dispute did they reverse the charge and claimed with the CC company that they had fixed it. As others have mentioned too, they charge you a fee for a basic account and then another fee for a premium account, that I never knew I signed up for. In the end, they got me for almost $40, which wasn't worth it. I never write reviews here, but I was so annoyed with the repeated emails promising the issues had been corrected and my account cancelled, only to be billed again. Also note, the charge on the CC is from a company in Dubai.
31 december 2025
Review zonder uitnodiging
Antwoord van Pixtuner
Hello, Dennis! Thank you for sharing your experience. We appreciate your feedback regarding the app's features, but we want to clarify that we are a fully legal company that takes all cancellation requests very seriously, and we always aim to process them promptly in accordance with our terms. We completely understand your frustration and apologize for the stress surrounding these billing issues.
Please reply to our Trustpilot information request with your registered email and order ID so we can verify your profile history and make sure everything is handled correctly.
Best regards, Pixtuner's Team
Terrible
Terrible! I can’t get an answer from the email they provide and asked to cancel in the 7 day free cancellation period. Nothing works this is a huge scam. How did people get their money back, via that email they provide?
31 januari 2026
Review zonder uitnodiging
Antwoord van Pixtuner
Hello, Charlotte! Thank you for bringing this to our attention. Our goal is always to address support inquiries and cancellation requests promptly.
To help us locate your account and ensure everything is handled properly, please respond to our Trustpilot information request with your purchase email and order ID so we can look into our system records.
Best regards, Pixtuner's Team
Absolute scam
Absolute scam. Somehow they set up 2 different accounts despite me closing the account and still charged me $40usd. There is no way to cancel the account and customer service is ai. I am taking this up with my bank for a chargeback. Do not trial this nonsense, it’s rubbish.
2 februari 2026
Review zonder uitnodiging
Antwoord van Pixtuner
Hello! Thank you for reaching out. We want to assure you that we are a completely legitimate service, and we would like to resolve this matter directly with you. We appreciate your feedback regarding the subscription layering, as it helps us understand user experiences better.
To help us look into your profile and get this sorted out, please reply to our Trustpilot information request with your registered email address and order IDs.
Best regards, Pixtuner's Team
Don't touch this app.
Yeah, you can't get out of it. I've emailed and emailed, which is the only way you can communicate with them, and they continue to take $40 per month out.
Don't touch this app.
It's not worth it.
31 januari 2026
Review zonder uitnodiging
Antwoord van Pixtuner
Hello, Belinda! We sincerely apologize for the frustration and the trouble with these recurring charges. This is absolutely not the experience we want you to have.
Please share your email address and the order details via Trustpilot so we can look into these specific transactions and assist you directly.
Best regards, Pixtuner's Team
Total scam - Avoid this like the plague
Total scam. They continue billing without any prior notice of renewal and refuse refunds.
26 januari 2026
Review zonder uitnodiging
Antwoord van Pixtuner
Hello, Neil! We are very sorry to hear about your experience and any confusion surrounding the renewal of your subscription. We aim to be completely transparent with our billing practices and want to look into this for you.
Could you share your order ID and the email address used for the purchase in the reply to the Trustpilot request, please?
Best regards, Pixtuner's Team
Can I give it a ZERO? Terrible.
Can I give it a ZERO? What a scam. Sign up for a free trial, try to cancel and there's no chance. $39.98 a month. When you log on, and finally get to your subscription and try to cancel, it says "Unable to Process. Try Again Later."
27 januari 2026
Review zonder uitnodiging
Antwoord van Pixtuner
Hello, Jason! We are sincerely sorry for the disruption to your experience and the frustration this has caused. Our goal is to ensure a smooth cancellation process for all users.
Could you please share your order ID or the email you used for the purchase by replying to our Trustpilot request so we can immediately locate your account and assist you with a resolution?
Update: We are following up to confirm that we have contacted you and assisted with your inquiry. If there is anything else we can do for you, please do not hesitate to contact our support team at support@pixtuner.tech.
Best regards, Pixtuner's Team
DO NOT SIGN UP
DO NOT SIGN UP - I’m STILL having £30 taken out of my bank WEEKLY & they won’t stop my subscription. I’ve emailed & no response! It’s theft!!
26 januari 2026
Review zonder uitnodiging
Antwoord van Pixtuner
Hello, Sarah! We are very sorry for the frustration you've experienced regarding your billing frequency and the difficulty reaching our team.
We would like to investigate this immediately and resolve your billing concerns. Could you share your order ID and the email address used for the purchase in the reply to the Trustpilot request, please?
Best regards, Pixtuner's Team
The product is rubbish and the company are crooks
The product is not only rubbish, but the company then took subscription money from my account after I cancelled it. I followed all the necessary steps to cancel my subscription; steps which are made very difficult to identify, which no doubt helps them avoid losing customers after the free trial. And yet still they took money and refused to engage with me to sort out the issue. Scammers.
26 januari 2026
Review zonder uitnodiging
Antwoord van Pixtuner
Hello, Warren! We are very sorry to hear about your dissatisfaction with the app and the issues you've experienced regarding your billing after attempting to cancel. We aim to make our subscription management straightforward and want to investigate what happened in your case.
Please reply to our Trustpilot information request so we can locate your profile and look into your situation.
Best regards, Pixtuner's Team
ABSOLUTE FRAUDS!!
I should never have given these SCAM ARTISTS my card details!! Have never been able to login and two payments of $69 have come out in last two weeks. I have contacted them several times demanding refund and advised my bank. These guys need shutting down.
24 januari 2026
Review zonder uitnodiging
Antwoord van Pixtuner
Hi, Andrea! We are very sorry to hear about the trouble you've experienced with logging into the app and the subsequent charges to your card. Our goal is to provide clear communication and reliable access for all users.
Even though you have contacted your bank, we want to resolve this directly with you. Could you please share your order ID and the email you used for the purchase by replying to our Trustpilot request so we can assist you?
Best regards, Pixtuner's Team
Dreadful
Dreadful. Signed up for a free trial , disliked the app ,and unable to cancel. Continue to take money from my account ($60!!) despite emailing to cancel and being offering refunds. Now on my third month and have had to report it to the bank. Do not sign up for this. It’s a scam
24 januari 2026
Review zonder uitnodiging
Antwoord van Pixtuner
Hello, Andrea! We sincerely apologize for the frustration surrounding your recent subscription charges and the trouble you've had finalizing your cancellation via email. We take your feedback seriously and want to look into this matter without delay.
Please reply to our Trustpilot information request so we can locate your profile and look into your situation.
Update: We are following up to confirm that we have contacted you and assisted with your inquiry. If there is anything else we can do for you, please do not hesitate to contact our support team at support@pixtuner.tech.
Best regards, Pixtuner's Team
same.........crooks company they are…
same.........crooks company they are trying to get my $$
23 januari 2026
Review zonder uitnodiging
Antwoord van Pixtuner
Hi, Martin! We are very sorry to hear about your negative experience and the concerns you have regarding your account charges.
We want to investigate this matter and look into your billing status immediately. Could you share your order ID or the email address used for the purchase in the reply to the Trustpilot request, please?
Best regards, Pixtuner's Team
NUNCA USEM, NEM INSTALEM
Nunca consegui utilizar por faltarem uns codigos que nunca forneceram. Prometeram reembolso mas foram sempre adiando. Ha mais de 2 meses.
8 december 2025
Review zonder uitnodiging
Antwoord van Pixtuner
Olá, Marina! Lamentamos que a sua experiência tenha começado com dificuldades na configuração e que tenha havido um atraso prolongado no processamento do seu reembolso. É nossa prioridade garantir que todos os ajustes de conta sejam tratados de forma eficiente, pelo que pedimos desculpa pelo transtorno causado.
Por favor, partilhe o seu endereço de e-mail e os dados do pedido através do Trustpilot para que possamos analisar o seu caso e resolver esta situação.
Melhores cumprimentos, Equipa PixTuner
Pixtuner have also charged me three…
Pixtuner have also charged me three times for the app on 15 16, and 17th of January and I still don't have the app (pixtuner) !!!!!
19 januari 2026
Review zonder uitnodiging
Antwoord van Pixtuner
Hello, Margaret! Please accept our sincere apologies for the trouble regarding the multiple recent account charges and the difficulty utilizing the app. This experience does not reflect the standard of service we intend to provide.
Please share your email address and the order details via Trustpilot so we can review your case and resolve this matter.
Best regards, Pixtuner's Team
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