Pizza United Reviews 

353
•
TrustScore 4 uit 5

3,8

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Sad to leave a 1 star review as I had high hopes. I ordered one of the electric pizza ovens on a Monday and it took two weeks to arrive. This was disappointing given that this far exceeds the time st... Toon meer

Beoordeeld met 5 van de 5 sterren

I’ve used Pizza United many times now and they never disappoint. I’ve bought pizza ovens and various accessories from them over the years, and the experience has always been fantastic. The sta... Toon meer

Beoordeeld met 4 van de 5 sterren

I bought a pizza tray. The tray I received was damaged. Sent an email to Pizza United and had no reply. However, after leaving a bad review I received an explanation that the tray was damaged during t... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Customer service excellent. Probably the cheapest best electric oven around .the secret is a good dough recipe. Check out YouTube. Little tip put your pizza in the oven with just the tomato for 2/3... Toon meer

Bedrijfsgegevens

  1. Aanrechtwinkel

Geschreven door het bedrijf

PIZZA UNITED is one of the biggest suppliers of EFFEUNO ovens in the UK. We are an exclusive distributor of the OPTIMA PIZZA EXPRESS NAPOLI ovens in the UK. We are collaborating with these Italian brands almost 10 years. We know everything about our ovens. We know almost everything about pizza. It is our pleasure to answer your questions. If you have any, we are available 22/7 :) We are doing our best to meet your expectations and to help you. We are passionates. We make people happy. We love it! WE ARE HERE FOR YOU. WE ARE PIZZA UNITED This brand is owned by MINDOPEN Ltd., with registered office at 178 Mitcham Road, Tooting Broadway, London, SW17 9NJ, United Kingdom


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

353 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,8

Alle reviews

(353)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 2 van de 5 sterren

Delivery took way longer then…

Delivery took way longer then expected.... Pizza United just gave me delivery information and basically said call them yourself. Then a date was arranged and I stayed at home all morning waiting it never arrived till the next day.

21 september 2021
Logo Pizza United

Antwoord van Pizza United

Dear Sir,
We'd like to apologise for any inconveniences.

We are fully responsible for the whole transaction from the order until the delivery to the customer but we are depending on the delivery companies. To secure the fastest delivery we are collaborating with ParcelForce and with one pallet delivery company.

We've checked the delivery status of your pallet twice directly with the carrier, and after that we've sent you the final information that the pallet is waiting at the delivery depot.

We are doing our best to deliver the ovens as soon as we can. 90% of our ovens have been delivered as a 1-day-delivery shipments. Unfortunately, the current delivery time is a little bit longer but usually the delivery time is 2-3 working days. The reason is the situation after covid and brexit. We've discussed the situation with the carrier and we are still trying to do our best.

As you can see, many customers received the oven really quick.

Once more, we are really sorry for the situation.
All the best to you.

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, amazing products and swift delivery!

Marcin goes above and beyond to help you with your purchase! You can send a message over Facebook and get helpful prompt replies. I have now purchased twice from Pizza United. Great service both times.

11 september 2021
Beoordeeld met 5 van de 5 sterren

Excellent pizza maker and supplier

Having read very positive reviews of the Optima Pizza Express Napoli pizza maker and the supplier, pizzaunited.co.uk, I went ahead and ordered it and I am so glad that I did. It is available in red and also a very smart looking grey model which I chose. I have had time to try it out and I can now make great tasting pizzas (and more) at home whenever I fancy one which is very often in my case! It comes with a user manual and you can also watch a pizza express.co.uk demonstration video on YouTube which is really helpful. Delivery is fast and after sales service is excellent and readily available. Honest opinion… I can highly recommend this pizza maker and pizzaunited.co.uk.

3 september 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

That is awesome

That is awesome. I was sending email with question about delivery how when I can expected oven roughly, after few minutes one of the member just give me a call! That service is really great, oven arrived even day before I was expecting. So happy

24 augustus 2021
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Lovely pizza, but a little short on being user friendly

I cannot fault the delivery time for this product, and was very impressed when I first opened the packaging. My only comments would be that it is very confusing when the instructions say to heat up the machine for at least 10 minutes but also the light must be on to cook a pizza properly. After 10 minutes the light goes out, and it is difficult to see in the lighting from the kitchen. The instructions then tell you to open the lid until the light comes back on! OK, did all that, but the first pizza I cooked was burnt on the bottom, but it tasted good. I am concerned that there is no better way to tell if the machine is ready with either a two light system or an on/off switch. It relies heavily on the operator being really savvy and to stand away from the heat and wear oven gloves at all times. So sorry can't give it 5 stars, needs some rethinking.

17 augustus 2021
Logo Pizza United

Antwoord van Pizza United

Dear Madam.
We'd like to thank you very much for your opinion. So detailed opinion. It is very important to us to improve our service. We are always trying to do our best.
We understand that the instruction could be not enough clear. Sometimes it could be quite difficult to describe everything clear enough. We are always available to help you and to all Optima oven users to explain any doubts. If you or anybody else will have any questions, we'll help you with pleasure.
You can contact us via mail, Messanger or phone.
All the best to you, Madam.

Beoordeeld met 5 van de 5 sterren

Brilliant little oven

Brilliant little oven. Really convenient and makes great pizza! I've got friends who have the more expensive wood chip ones and they are nowhere near as convenient, and the pizza is just as good from this! Highly recommend!!!!!

17 augustus 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great product

Bought is as a gift for a friend. She is extremely satisfied with the oven and I think I will get myself one too :)

16 augustus 2021
Beoordeeld met 5 van de 5 sterren

The best customer service

Really impressed with the customer service I received when I purchased a Effe UNO pizza oven. Great to be able the get any question answered by very knowledgeable staff. Thank you Marcin for the time you took to answer all my questions.

14 augustus 2021
Beoordeeld met 5 van de 5 sterren

Great shop, great oven

I don't often write reviews but I felt compelled due to this purchase having been such a pleasant experience.

I bought an Effeuno oven and I sent the seller some questions while doing the research. The responses were prompt, to the point and thoughtful. It helped me greatly to make the right buying choice.

Ordering was without trouble, times respected, the oven is amazing.

If anything a minor issue is that the pallet delivery company does not provide automatic updates, only via phone, so if you are unaware of that, it may look like something may be wrong with your delivery even if it isn't.

However, I contacted the seller and I was told to call the courier for updates and both where prompt and helpful.

So long as you know you have to call for updates on the delivery, it's a great shop to buy from and although I only used the oven once so far, I can certainly vouch for how well it worked.

A note regarding the oven itself and not the shop, is that the manual seems to be a bit confusing.

Searching the web for information, I gather different people have widely different manuals. The english translation on mine (and some others I saw online) is terrible, so a bit of Italian goes a long way.

I felt my manual lacked information about preparing the oven for first use. Most ovens would require you to run it for some time to burn residues and because this oven is so hot, it may have to be done in stages. Apparently other people's manuals say so. A bit of web search helps with this.

Also, heating up the biscotto for the first time requires some consideration. Instructions vary wildly on the internet but my manual said nothing about it.

So I do recommend some web research on how to get started with it and not relying solely on the manual. That said, it was nothing extraordinary and the results are amazing.

13 augustus 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A feel 1st rate experience

A feel 1st rate experience, great communication as well as a personal message written on the box which was a nice touch.

The product itself is easy to use and literally made the best pizza I've ever tasted on my first attempt.

13 augustus 2021
Beoordeeld met 5 van de 5 sterren

Customer service excellent

Customer service excellent. Probably the cheapest best electric oven around .the secret is a good dough recipe. Check out YouTube. Little tip put your pizza in the oven with just the tomato for 2/3 minutes then remove and add the toppings and cook for another 2/3 minutes, this gives a little colour to the crust without over cooking the topping.
Enjoy

6 augustus 2021
Review zonder uitnodiging

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