Planet Cyclery Reviews 

2.464
•
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Finally found these pants in sale. So thrilled with my purchase! They arrived just in time for fat bike season. Have several pairs of Enduro shorts that I have worn for 6 plus seasons.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Fast shipping and great sales. The search feature, on the website, has room for improvement. When narrowing searches size type etc. the results seem inaccurate and/or incomplete. This results in w... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I got exactly the product I was looking for at a fair price in a reasonable amount of time and it was wrapped up professionally from the vendor, and let me tell you, I have ordered Schwalbe tires many... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

I got some great deals before during and after the Cambria "merger." I spent several grand at both sites in recent years, but shortly after buying an unusual Bosch-equipped ebike on steep discount... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Fietsaccessoirewinkel
  2. ook in
  3. Sportwinkel

Informatie afkomstig van verschillende externe bronnen

Planet Cyclery is your one stop online shop for some of the best deals on a whole range of bike parts


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 80% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,5

Alle reviews

(2.464)

453 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great price

Great price, concise and great website, order arrived as expected

4 juni 2026
Logo Planet Cyclery

Antwoord van Planet Cyclery

Hi Ron,

We appreciate your kind feedback. To many more miles!

- Customer Support Team

Beoordeeld met 3 van de 5 sterren

Ordered on Wednesday

Ordered on Wednesday, shipped later in the week didn't show up in time for customer to take his bike with him on the following Tuesday to Minnesota.

12 juni 2026
Logo Planet Cyclery

Antwoord van Planet Cyclery

Hi Peter,

Thank you for sharing your experience. We have 5 warehouses across the US, and our normal delivery is 1-3 days however, delays can sometimes occur on the courier's side.

Your feedback will be shared with the team. We appreciate your patience.

- Customer Support Team

Beoordeeld met 5 van de 5 sterren

Planet Cyclery continues delive!

Planet Cyclery continues deliver top name brands at great prices.

4 juni 2026
Logo Planet Cyclery

Antwoord van Planet Cyclery

Hi James!

Thank you for choosing us and we are looking forward to serving you again in the future 😊

- Customer Support Team

Beoordeeld met 5 van de 5 sterren

Got what I wanted

Got what I wanted, no hassle, and on time. What more could you ask for

4 juni 2026
Logo Planet Cyclery

Antwoord van Planet Cyclery

Hi!

We appreciate your thoughtful review. We are happy to hear that everything went smoothly. Happy cycling!

- Customer Support Team

Beoordeeld met 5 van de 5 sterren

Great price

Great price. Delivery date as promised.

2 juni 2026
Logo Planet Cyclery

Antwoord van Planet Cyclery

Hi Mellor!

Thank you for leaving a review! We hope you had a smooth experience with us :)

- Customer Support Team

Beoordeeld met 5 van de 5 sterren

Thank you Jeff for getting back at me…

Thank you Jeff for getting back at me so quickly and solving the matter. Just an unfortunate thing that solved within 2 days.

8 juni 2026
Logo Planet Cyclery

Antwoord van Planet Cyclery

Hi Kent!

Thank you for taking the time to share your experience. We appreciate your patience and are pleased we could get things sorted out.

- Customer Support Team

Beoordeeld met 2 van de 5 sterren

Brakes do not work

The bike arrived on time and was easy to put together. All seemed to be going well until we tried the brakes. They did not work despite troubleshooting. I reached out to customer service multiple times without a response. Unfortunately, our only option is to bring it to a bike shop. I understand things like this may happen, but that does not excuse Planet Cyclerys lack of response/communication which is necessary when purchasing an expensive item online.

14 mei 2026
Beoordeeld met 4 van de 5 sterren

Great price on a great item

Great price on a great item. Package was delivered in a timely manner. I will definitely be ordering more on the future.

4 juni 2026
Logo Planet Cyclery

Antwoord van Planet Cyclery

Hi Chris,

We appreciate your kind words! We're excited to serve you again soon :)

- Customer Support Team

Beoordeeld met 5 van de 5 sterren

Best deal and shipping

Best deal and shipping. Had the best value for the helmet I needed and really quick shipping as well.

28 mei 2026
Logo Planet Cyclery

Antwoord van Planet Cyclery

Hi Sean,

Appreciate your review! Hope you enjoy your new helmet. Ride safe! :)

- Customer Support Team

Beoordeeld met 5 van de 5 sterren

Incredible customer service. This team gets it!

Incredible customer service. When my new Kona Ouroboros frame was not perfect, they put in the effort and took the time to get a replacement instead of passing on the hassle of dealing with a warranty issue to me. When my replacement arrived, they hustled to get it back out the door as quickly as possible while still doing a high quality job assembling and repacking it. I will always be grateful to them for their attention to detail and for caring about providing a quality product more than churning out an order. I look forward to doing business with them again.

29 april 2026
Logo Planet Cyclery

Antwoord van Planet Cyclery

Hi Erin!

Thank you for your thoughtful review, and we're so glad that everything turned out smoothly. Hope to serve you again on your next ride :)

- Customer Support Team

Beoordeeld met 5 van de 5 sterren

Good quality

Good quality and dual sides work well for my needs.

2 juni 2026
Logo Planet Cyclery

Antwoord van Planet Cyclery

Hi Marcel,

Thank you for your review! We hope that you loved your new gear :)

Ride safe!

- Customer Support Team

Beoordeeld met 1 van de 5 sterren

Been month since ordered Shimano di2 XT…

Been month since ordered Shimano di2 XT groupset. Delivery hung up at UPS delivery site here in Anchorage. Last week Jeff said would get site where located so I could go down and pick it up. Called multiple times and emailed and still haven’t heard back. Very poor customer service.

22 mei 2026
Beoordeeld met 5 van de 5 sterren

Great First Order

The whole process was great. Planet Cyclery had the best price I could find. Ordering was quick and easy. Delivery is timely. No problems.

30 mei 2026
Logo Planet Cyclery

Antwoord van Planet Cyclery

Hi Philip!

Thank you for taking the time to leave us a review and for choosing us. We hope to serve you again soon! :)

- Customer Support Team

Beoordeeld met 5 van de 5 sterren

I always get great service at planet…

I always get great service at planet Cyclery! And I come back every time there are sales!

26 mei 2026
Logo Planet Cyclery

Antwoord van Planet Cyclery

Hi Mac!

We appreciate you choosing us, as always! Glad to hear everything went smoothly :)

Ride safe!

- Customer Support Team

Beoordeeld met 5 van de 5 sterren

Products are always as described…

Products are always as described packaged in orginal packaging. The products are priced competitively and items arrive on time.

25 mei 2026
Logo Planet Cyclery

Antwoord van Planet Cyclery

Hi Pat, thank you so much for the excellent feedback! We take great pride in ensuring that our components are competitively priced, arrive exactly on schedule, and are always shipped securely in their original factory packaging. Knowing you can count on us for that consistency means the world to our team. We truly appreciate your business and your support, and we look forward to helping you with your next order. Happy riding!

Beoordeeld met 5 van de 5 sterren

Great experience buying from this…

Great experience buying from this retailer.

25 mei 2026
Logo Planet Cyclery

Antwoord van Planet Cyclery

Hi Will, thank you so much for the wonderful feedback! We are absolutely thrilled to hear that you had a great experience buying from us. Providing a smooth, hassle-free shopping journey from click to delivery is exactly what our team strives for every day. We truly appreciate your support and look forward to welcoming you back to the shop for your next upgrade. Happy riding!

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