Planet Cyclery Reviews 

Company reliability, authentic products, marketable prices, smooth operation and delivery services.

Brooks saddles. The best you can get.

Great prices on a high array of products

UPDATE: Planet Cyclery made good on my order mishap. Shipped me as much of my order as was still available (as of today I don’t have it yet, but I trust the tracking info). They gave me a refund for what was missing - and handled another layer of inconvenience I had like pros!! I will shop here again and really appreciate this level of customer service when something goes wrong!

ORIG STRUGGLE:
I received someone else’s order and then was told my order is partially sold out (??). I still haven’t received a refund or any items. Customer service was friendly and apologetic, but only sent me a label to send back the wrong order. I have no resolution or refund for my order still. Disappointing and frustrating to say the least.

Ordered 2 times didn't receive either order 1 shipment I did receive was wrong and I had to send it to the right place I guess I'm work for you now and you couldn't even over night or 2 day air my order

Great service!! Fast shipping too. Highly recommend.

Easy order. Needed a new bike chain and found the best deal here and while I was there grabbed a few tires at a good price. Everything was shipped quickly.

I had to exchange elbow guards for a different size and Planet Cyclery handled the exchange and sent me a larger size. Thank you!

Bought a helmet based on measurement specs on website. The helmet does not fit. It is smaller than listed specs. Now I have to pay shipping cost of $22.-$29 for a tracking number on a product I only paid $29 = $42 with tax and shipping. Not even worth shipping back and definitely will not buy form your company again. I’ll stick with companies I know next time.

Sent me some ripped and obviously pre-worn gear. To the point where I could see someone else’s skin flakes already on the silicone grips and the armor fabric had a tear in it. Not stoked. Dealing with an exchange now, and will update review accordingly. So far, meh.

Got what I orderd. On time.

These guys know how to put on good value driven sales. They also always seem to have exactly what I need at the right time, when I need them.
Highly recommend these guys to anyone!

Good availability and offers, bummed returns required to pay postage rather than issuing a label.

Exchange process too a bit longer than expected.

Processing of order took a week before the item was ready to be shipped. Way too slow. Order cancelled.

Product arrived on time and just as described. Thanks guys!

Excellent service, excellent price, great items and fast shipping! Enough said!

I've been seeking a replacement for Bike Nashbar where I bought so many things in the past. A friend is a regular customer for Planet Cyclery so I gave it a try. The freshness of my food items was excellent and the packaging was durable. Shipping time was good. Prices were well discounted and there were several options available. I will continue to use Planet Cyclery as my first choice.

Great prices, quick shipping, and easy returns on items that didn't fit.

Good genuine Mavic products at a good sale price. I just bought a Mavic jersey and jacket that I really did not need but wanted. I have the same jacket in black and been wanting the blue, but the price was always 20 more. Once the price finally came down a bit I decided to get it. Now I can match my kits better. The jersey is a different material from my Greg Lemond, but a quality product nonetheless. I am very happy with my purchase and overall experience with PC. Thank you

Shipped on time. Packed well. A pleasure to deal with.