Finally found these pants in sale. So thrilled with my purchase! They arrived just in time for fat bike season. Have several pairs of Enduro shorts that I have worn for 6 plus seasons.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Fast shipping and great sales. The search feature, on the website, has room for improvement. When narrowing searches size type etc. the results seem inaccurate and/or incomplete. This results in w... Toon meer
Bedrijf heeft geantwoord
I got exactly the product I was looking for at a fair price in a reasonable amount of time and it was wrapped up professionally from the vendor, and let me tell you, I have ordered Schwalbe tires many... Toon meer
Bedrijf heeft geantwoord
I got some great deals before during and after the Cambria "merger." I spent several grand at both sites in recent years, but shortly after buying an unusual Bosch-equipped ebike on steep discount... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Planet Cyclery is your one stop online shop for some of the best deals on a whole range of bike parts
Contactgegevens
Verenigde Staten
- planetcyclery.com
4,5
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Parts were a good price and as…
Parts were a good price and as described, but shipping was more like 5 days because of USPS, should let people know that.
23 juli 2026
Antwoord van Planet Cyclery
Hi Richard,
Thank you for your feedback!
We're sorry the delivery took longer than expected. We have 5 warehouses across the US, and our normal delivery timeframe is 1-3 days. We work to get orders out promptly, though delivery times can sometimes vary once a package is with the courier.
We appreciate your understanding and your feedback.
- Customer Support Team
2-4 day shipping turned out to be…
2-4 day shipping turned out to be almost 10 days. One email and a contact form submission were ignored and I got no response when asking about what was going on and refund on shipping.
22 juli 2026
Antwoord van Planet Cyclery
Hi Josh,
Thank you for sharing your feedback, and we’re sorry the delivery took longer than expected.
Your order was handed over to the courier the day after it was placed, but the transit time after that was longer than anticipated. We understand how frustrating it is when a package takes longer than expected, especially when you’re also waiting for a response to your questions.
We appreciate you bringing this to our attention, and we apologize that we were unable to provide the level of service you expected.
- Customer Support Team
Product was as advertised
Product was as advertised. Website is easy to navigate. Fast shipping
22 juli 2026
Antwoord van Planet Cyclery
Hi!
Thanks for sharing your experience. Happy cycling!
- Customer Support Team
Good price fast delivery
Good price, accurate description and much faster delivery than expected.
22 juli 2026
Antwoord van Planet Cyclery
Hi George,
Appreciate your review! Happy cycling :)
- Customer Support Team
Antwoord van Planet Cyclery
Hi Chad,
Thanks for your review! To many more miles!
- Customer Support Team
Antwoord van Planet Cyclery
Hi Velo,
Hope you love your new gear!
- Customer Support Team
Antwoord van Planet Cyclery
Hi John,
Thank you for trusting us! Hoping to serve you again :)
- Customer Support Team
Price and quick delivery
20 juli 2026
Antwoord van Planet Cyclery
Hi!
Thank you for your review! :)
- Customer Support Team
They gave me maxxis tires which don't…
They gave me maxxis tires which don't usually come stock on rift zone which is awesome
20 juli 2026
Antwoord van Planet Cyclery
Hi Jack,
Thanks for choosing us! Hoping to serve you again :)
- Customer Support Team
Terrible customer service
Terrible customer service, asked to cancel my order 10 minutes after and no response, no phone number to call, send another email next day and got in reponse a tracking number. Send another email and no response.
I do not recommend this place!
3 augustus 2026
Review zonder uitnodiging
Antwoord van Planet Cyclery
We’re very sorry for the frustration you experienced. Our order system is automated, and orders are sent for processing within minutes of being placed, which can make changes or cancellations difficult once an order enters fulfillment.
We understand your concerns regarding communication and sincerely apologize that we weren’t able to provide the experience you expected.
We appreciate your feedback and will continue working to improve our support.
- Customer Support Team
Antwoord van Planet Cyclery
Hi!
Thanks for trusting us! Hope to serve you again :)
- Customer Support Team
Order had missing parts was taking care…
Order had missing parts was taking care of very fast
10 juli 2026
Antwoord van Planet Cyclery
Hi Kenneth,
We're glad to hear that it was resolved! Hope to serve you again.
- Customer Support Team
Antwoord van Planet Cyclery
Hi Paul,
Hope you love your new gear!
- Customer Support Team
You don't even have a number to call
You don't even have a number to call. No email back.
9 juni 2026
Antwoord van Planet Cyclery
We’re sorry for the frustration and apologize for the lack of communication.
Your return request has been approved, and we have sent the return instructions to you by email. Please check your inbox, including your spam or junk folder, if you don’t see it right away.
Thank you for your patience and understanding.
- Customer Support Team
No contact phone number
The bike came quickly, which was amazing! Though there is no contact phone number to help with issues I’m having. The shifter is not working correctly and I have not gotten a reply via email. A phone number is entirely needed for a business like this. Still waiting for help to resolve my issue.
15 juli 2026
Antwoord van Planet Cyclery
Hi Ryan,
Thank you for your feedback.
I can see that a response was sent the following day after you submitted your inquiry. I understand that having phone support would be helpful, especially when you’re dealing with an issue with a new bike.
Please let us know if you haven't see our response.
- Customer Support Team
Antwoord van Planet Cyclery
Hi Paul,
Appreciate your kind words! Thanks for trusting us :)
- Customer Support Team
Antwoord van Planet Cyclery
Hi Matt,
Till your next purchase! Thanks for trusting us :)
- Customer Support Team
Antwoord van Planet Cyclery
Hi!
Thank you for sharing your experience :)
Till your next purchase.
- Customer Support Team
Neither positive nor negative feedback.
Neither positive nor negative feedback.
I ordered the wrong part and it cost in excess of $26 to return it.
Not their fault.
7 juli 2026
Antwoord van Planet Cyclery
Thank you for your feedback! We appreciate you taking the time to share your experience and are glad you gave us a try. We hope to have the opportunity to serve you again in the future.
- Customer Support Team
I always buy in planet Cyclery
I always buy in planet Cyclery, the best top products for my bike, and the best prices, 1000% recommended.
15 juli 2026
Antwoord van Planet Cyclery
Hi Francisco,
Yey! Thank you for choosing us as your trusted partner in cycling.
- Customer Support Team
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