Platformhousing Reviews 

I have lived in my property for 10 years, since platform have taken over everything has gone south. They never answer you, loose formal complaints, bodge all the repairs that need completing. I was ment to be having a new kitchen fitted,but they called me the day before to say the contractors had gone bust, so it won't happen.
I am disabled and in an unsuitable property, this sage has been going on for 12 months, they said I couldn't have a shower, the wanted an ot assessment then said they don't have the report and wanted me to chase the ot and ask her to send it to them. I then involved my councillor, and platform were here with a week to come and measure up my bathroom for a wet room !!!!!!
AVOID AT ALL COST !!!!!

Intransigent. I have recently received three Subject Access Requests from these fools. They either don’t keep customer complaints records and/or don’t act on them. The Ombudsman will decide. They also continue to phone me despite my request to use email or letter. The ICO will be adjucating on the use of my private information. If you have a choice please do not rent from Platform. If you need to complain about them please ensure you keep a copy of your complaint. Also, add a third party (MP, councillor, Council etc) as this will usually make them act.

Terrible company, roof leaking again, contacted them 19 days ago and nothing. Water and electrics don't go well together.

I’ve had no neighbourhood officer basically since I moved in, so no one deals with your issues. I know times are hard when it comes to renting but please rent from another housing group if you can! I’m not sure what platform workers do day to day but it’s not help it’s tenants, that’s for sure. Currently waiting for the housing ombudsman to reply so I can instruct a solicitor. They replied on google to contact them and let them know about the ASB, I HAVE MATE, BEEN DOING IT SINCE 2020!

Purchasing a house from platform Housing on the shared ownership scheme.It took 2 weeks for Platform Solicitors to answer legal questions s from my conveyancing team.This delayedthe house move and nearly lost my house sale,they had no sense of Urgency in their response SLAs.They soon take your deposit and choice of house had to be made within 7 days! Then when moving in it has taken 3 to 4 weeks for questions abt the property to be answered.Response times to queries made need to be drastically improved.Telephone wait times are up to 30 to 40 minutes.

Really bad, My boiler broke, had to wait so far 8 days with no hot water or heating in the coldest month of the year with three children one with disabilities. I have called up everyday to see what’s going on to be told random rubbish, basically they had the part but forgot about me. Told them not to come on the school run yesterday, I made that very clear and they still did so now I am left yet again with nothing, I have now told them I want to be put into a hotel until my boiler is fixed.

I call up yet again to be told they cannot get hold of the planners, the engineer did not even give me a number or call me.

I was told many times I would be called back by people to not receive any of them.

Reported my leaking boiler before Xmas recorded message promised someone would get our voicemail and respond we are well into the new year now and nobody ever called back and my boiler is still leaking causing extensive damage to our home. Absolutely shocking service from such a huge housing company

I had a long awaited appointment with pest control team the concierge team informed me that they will come today. I awaited the whole day no one arrived. I text messaged the concierge they told me that pest control was on site. A professional courtesy of messaging me would have gone long way.

73 disabled OAP in a traditionally described OAPs complex
Been with Waterloo now this company for 10 years but same staff ,didn't tell me on sign up that there were problem neighbours who had assulted previous tenant and made themselves known the very next day who have continued to harass me for 10 years no help from this platform or Waterloo ,now a young head bangers moved in next door and situation is very mutch worse with targeted harasment that platform says ain't their problem and they don't know who their landlord is an obvious lie as they advertise Platform accomodation through their landlords website .
Otherwise severe damp/mould from loft but surveyor wouldn't go up to loft to check ,other repairs take a long time to get done now no hot water or heat .
Workmen come out on spec if your not in it gets cancelled .
Seems my chronic mold is created by sewers backing up and not the loft although a bloody great hole in the roof adds to the problem and was the cause of the previous tenent leaving hence carpets left in the garden that i had asumed was used for weed supresent ,
So I've been living in my own excrement for 12 years now and Platform have acused me if being the problem re condensation.

I had some Plumbing worked done today in my flat by platform housing. The contractor's were first class. Many thanks.

Have had to turn my water off - the loo will not stop flushing and I am afraid it might overflow. The next appointment ) is not for two weeks hence (this is not an emergency according to Platform so I wonder what does qualify. So I must now live for two weeks without running water. This in addition to the time it takes to get through to anyone which, as a general rule, is at least 30 minutes. I still have not heard form Platform for an update on what their team "promised" last year; seems they don't believe what I told them and one member of their staff denies any knowledge of what she said. Fortunately a neighbour of mine was with me at the time and can verify all. This doesn't actually help and I now have at least 3 things outstanding with this company. And I thought the previous owners were not good . . .

Since platform housing have taken over from Waterloo this company will not take responsibility for the repairs and upkeep of their property. My main problem is the internal garden fence which keeps getting damaged when high winds arise. This has previously been fixed numerous times in the past by previous housing associations. Requested platform to repair in March 2022, platform say it is not their responsibility… but mine! After numerous calls , emails, this has heavily impacted my mental health and caused friction between myself and my neighbour. There are now 6 panels and 5 posts down between myself and my neighbours garden… a total of 300£ just for materials then the cost of labour to add!! a fence I haven’t put up! And I’ve got to pay for it! On a property that isn’t mine. I work full time! And am in work poverty!! Just ridiculous! So currently I do not have a safe space to reside in for myself children and my dog! My mental health is seriously impacted and haven’t got any further fight left in me

I recently rented a flat privately through this company. Everything was initially going well, up until the point Platform had got my money. It's all been downhill from there.

Moving in day, they were supposed to call me at 09:00 with a code to access the key safe. This didn't happen, and resulted in me chasing for over 2 hours (whilst sat on the doorstep with a van full of belongings outside). Two phone calls later and I finally had the code.

Then the same day a gas engineer was meant to visit at 16:00. They didn't.

More recently, I reported a blocked pipe on 7th July. The waste pipe from the kitchen sink to the main stench pipe is clearly blocked, as it takes a long time for water to drain from the kitchen or bathroom sink. Also, trying to use my washing machine means that the pipe overflows and as it's an open pipe where the washing machine is, floods the kitchen. I was told the earliest they could repair was 20th July, and someone would have to be at home. My father waited in ALL DAY as I had to work. Nobody came, and nobody had any courtesy to even let me know that they weren't coming. Even the night before, I'd had texts confirming they were coming, but they didn't. After wasting an hour of time I was meant to be working on hold (I do not trust this company to actually call back when I request a call back), I find out that the contractor the job was allocated to had changed the date. Again, why was I not informed of this?

I've written a formal complaint on their system, had what I feel is a half hearted apology and they have decided to rebook the appointment on a day I cannot be there, again without consulting me first. And now thanks to your incompetence, my dad refuses to wait in all day (quite rightly as your people will not show up anyway). I was promised a call back today to resolve this booking issue. And of course, nothing!

I am fed up of the excuses, and I know full well you will have a copy and pasted reply under this very soon, inviting me to call you. I do not have time to wait over an hour on hold with Platform only to be given assurances that turn out to be false. You have already wasted many hours of mine and my dad's time.

I live in shared owner-ship part own by platform housing. Have lived in the property since it was a new build. The build quality leaves me to wandering how the houses were passed. However, the lack of transparency is clear for all to see and lack of communication when dealing with clients is just wrong. The sale of houses and the lack of care in the contract leave purchaser open to abuse. Plan are changed to suit the company, even dead’s are manipulated to make it easy to sale. No clarity by company. Like many company’s phone calls are never followed up by letters. My advice Stay well away from Platform housing. or record all telephone calls etc.

part 2
I received telephone call from platform housing rep. Who was unable to clarify, who owned what on deeds? My plan make it clear as does others. However the administration at platform housing is ” NOT CLEAR”. I asked for written feed back and still awaiting the letter… As platform have duty of care to their shared owners the story will continues.

My son has lived in a Platform property for a year now. The service he gets is nothing short of appalling. Every time you call to book a repair you are in a queue for an hour and a half. The repairs take so long to get done and when they turn up there is no notification that they are coming. The system needs a complete overhaul. It's disgusting. My son has additional needs and has a crack in his bath that still has not been repaired for well over a month now. It should be a priority repair as he hasn't been able to have a bath or shower in that time! I've made a complaint but doubt things will improve. The service is shocking....

Stone work falling from external facia
Warped replaced windows
Rotten wood around front door frame
Existing leak to bedroom, still not fully resolved after three years
Replaced kitchen tap, not fit for purpose - wobbles and loose
Mould and mildew to ceilings and walls
NOT GOOD ENOUGH

After living in a shared ownership property for 6 years ...

I made a formal complaint regarding lighting in a shared carpark... which took over 4 years to get resolved ... a whole year to install and get switched on! This was only rectified due to involving the Ombudsman.

On termination of leaving the property... Platform took a months rent and blamed me for not cancelling the direct debit. This took many many many emails to finally retrieve it back.

Customer Service is awful. Never get a reply. Formal Complaints even get ignored. Housing Officers seem to be too busy to help with any issues you may have.

Wouldn't recommend.