Platinummobility Reviews 

Fantastic service would thoroughly recommend

I found the support and advice provided by Ben to be must helpful in deciding the best fit of wheelchair. We received the chair yesterday and we are extremely satisfied wirh the product overall. I had some reservations about buying online, this coupled with residing in N Ireland did cause some concern. I can confidently state that having received the chair I would highly recommend Platinum Mobility in terms of customer service, good communication and overall customer focus. I would certainly buy from this company again. Thank you Ben, until the next time.

Staff were so helpful, showing how to use mobility chair.
Explained everything about chair, answered any questions I had.
Arranged delivery to suit us.
I would highly recommend this company.

Excellent service, thank you.
Chair arrived, as promised.
Delivery driver, very helpful.

Brilliant service for phone to home, would definitely recommend engineer delivery as they are more than happy to go make adjustments in you home . Top class

We went to the new showroom at Ben's Yard near Ely. We were made welcome from the time we stepped in the door, we were able to try scooters we were interested in, under no obligation to purchase, however we found what we wanted, and the service has been excellent from taking the order to delivery, to assisting with question and queries which have been answered fast and efficiently. Thank you.

I found this company very helpful and understanding in every way. Regular correspondence and trustworthy. Bought replacement scooter from them
which was delivered very quickly. Good communications throughout and complete satisfaction. Highly recommended.

Very pleased it’s giving me a little independence am still learning to used it

This company is 100% amazing and I would strongly recommend them to anyone in need of mobility aids.
I purchased a tga 4 scooter for my mum and had the pleasure of dealing with Ben and Emma.
These people have no issue with going the extra mile to keep their customers happy. I also purchased insurance for the scooter and so glad I did.
From the 1st contact all the way through to delivery I was constantly keep updated with progress and everything I was told was spot on.
The scooter was delivered on the 9th of March 2026 and my mum was the happiest I have seen her in a while.
Hats off to PLATINUM MOBILITY for that.
Now fast forward 4 weeks to the 9th of April 2026, a vehicle crashed through the security door to the communal stairway where my mum lives, totally destroyed the entry system continued on through the stairwell destroying my mums new scooter and taking out a set of concrete stairs trapping the residents who lived upstairs, a totally chaotic scene.
When I contacted Ben and Emma at platinum mobility to explaine what had happened they were totally shocked, scooter aside all Ben and Emma were worried about was the well being of my mum ( this made me feel good) I must say my mum was shocked and stressed but unhurt.
I was assured that they would do their best to sort out the insurance and get my mum another scooter as a priority, in the meantime my mum was hounsebound so I was happy to know that I had 2 very very good people fighting her cause.
Well Ben and Emma exceeded even my expectations as 6 days later they delivered another lovely scooter to my mum allowing her to once again get out and be free.
I would recommend insurance to anyone using a scooter as without this my mum would probably still be stuck inside and miserable.
I cannot thank platinum mobility enough for all their hard work, and to anyone requiring mobility aids I would say this.
PLATINUM MOBILITY IS NUMBER 1.
I Will never go anywhere else for mobility aids.
BEN EMMA PLATINUM MOBILTY
your customer service is second to none keep up the very good work you do.

Thanks for everything

Darren Gerald (son)
Donna Harper ( scooter owner)

Great responsiveness to detailed needs and requirements. Excellent knowledge of the user experiences of the many models and features. Very satisfied.

They are sow helpful on-time good comanation and good service thank you all

Great service, fantastic wheelchair. Very quick delivery.

It was an absolute pleasure being your passenger today. You’re not only an extremely safe, careful and professional driver, but also such a friendly and humorous person. The conversation was enjoyable, and I really loved your great taste in music—it made the whole ride so much more relaxing and pleasant. Thank you for your excellent service and for making the trip feel comfortable and fun. I will definitely leave you a very positive review and hope to ride with you again soon.

Every one was very informative, and very helpful.

Professional and friendly advice from all. Willingness to share information about the product. Timings and delivery time kept to.

Excellent Company to buy from, Emma and Ben are people that respond quickly and go out of their way to give good customer service.
Would thoroughly recommend this business.

Brilliant Company, excellent service all around. Good customer service too.

Very good service and quick response to messages and fast delivery service

Good service and they will help if anything is not right
Love my new rascal chair , solid and very stable unlike my previous chair

I had to return my wheelchair through no fault of the chair it was immaculate. Platinum Mobility arranged everything from delivery to me which took a lot of arranging on their part because of where I live but they did it and an excellent engineer delivery and set up. The same great service for the return. This is an exceptional firm. Highly Recommended.