playalberta.ca Reviews 139

I made a mistake and reversed my bonus worth 70$ and they could not help me and that is unfair I made a mistake and the customer service was terrible from mecca thanks alot for taking my bonus away crooks

Play Alberta is supposed to be a government monitored outlet but nobody monitors it and its the most shameless rigged ripoff you can imagine. On November the 15th at 12:10 MST support is ignoring my concerns about cheating and very suspicious house bots, and suspicious dealer behavior with their hands and suspicious intermissions.. It was a lightning blackjack table.
I am not new to this. Believe the trustpilot on this issue. You will lose way outside of standard deviation at this online casino. May as well save your time and give to a thug on the street directly

If you like to be lied to and having your money stolen from you this is the site for you. There should be a zero star option available because I'm surprised that the government hasn't shut this site down? Wait a minute I just remembered that this is a government site!

I’ve wagered over $109,000 on Play Alberta’s platform across two tax periods. Despite their advertised 95% RTP, my actual return was only 90.72%, resulting in a shortfall of nearly $4,763.60 in expected winnings.

I deposited $12,253 and withdrew just $2,320, leaving me with a real cash loss of $9,933. These aren’t small numbers — they reflect high-volume play and a consistent underperformance compared to what’s promised.

Here’s a breakdown of my data:

`
Period: Dec 2024 – Dec 2025

Total Purchases: $109,000.00
Total Wins: $99,355.25
Deposits: $12,253.00
Withdrawals: $2,320.00
Net Cash Loss: –$9,933.00
Actual RTP: 90.72%

Expected Wins at 95% RTP: $104,118.85
Shortfall vs Expected: –$4,763.60
`

If Play Alberta’s RTP claims were accurate, I should have received $104,118.85 in winnings — not $99,355.25. That’s a $4,763.60 gap.

I’ve asked Play Alberta for transparency on how RTP is calculated and whether it applies uniformly across all games. If you’re a serious player, I strongly recommend tracking your own data. The numbers don’t lie.

Play alberta is seriously a total rip off! Beware!!! You will win a little off the bat but thats how they get you. I deposited 2416$ and o only cash out o brutal 1116. You will not come out with anything close to what you put in. I did my research over a 2 month span and actually and have showed a couple of friend s and when they they looked ar there history they were blown away. None of us will will ever be playing this site ever again

This company is a pure scam. You just keep on depositing the money and it will never come back to you. $500 spins on a game and best hit was $15. Playing with decent bet. Free spins that would be a miracle on this site and even with free spins you get nothing. Don’t waste your money like I did. Biggest mistake ever made

What a scam joke of a site just like alberta is a joke waste of money why aren't there like people shutting thjs scam down?

Can never login. They never send an access code even if the login and password are correct and well within the the year time frame since last login. Only started to notice the issue after the website updated and they added the app. Lucky I only spent a small amount on Lotto Max tickets a couple of times. Never tried the tables or slots, not my thing.

6 deposits in a row not even one hit. Daytime is officially confirmed dont do it. Wait until the evening. They do all the service and maintenance in the day. 2 Games stuck in bonus rounds cant recover the games. One I got all wild then it crashed. Went 36 deposits without a chance to withdrawal. I stopped using the site for a couple weeks, then tried it again, but instant regret. There is bad like a flat tire in a blizzard then there is playalberta bad. I just went 300 spins with hits of 7.20$ I play the same games mainly with high RTP but never get one. I dont think there are any actual winners. The site should be audited. It really should. All AGLC does is apologize and say they will look into it. But nothing happens. There is no oversight. The other sites give you a chance to go ten percent below deposit to withdraw. Playalberta goes straight to zero like its a race to the bottom. Its terrible.

Some People say Play Alberta is not real that they are a scam. That is not true if you're on the correct website playalberta.ca

THE BAD &THE UGLY

I've been waiting 21 days for Play Alberta (NeoPollard Interactive) to fix my problem "this time". I have another problem that hasn't been resolved and it's been more than two months. Their support call center agents regurgitate the scripted answers. They give conflicting information. If you get your problem escalated to a supervisor, that is another bad experience. If the supervisor isn't doing anything and you want to complain to a manager. That is not going to happen. Agents will never give you a Manager's name or contact information. There are not always supervisors in the customer call centre. Games crash all the time. The system logs you out randomly. They only have one way for you to retrieve your account. In my case, I'm not receiving emails from Play Alberta and I'm trying to reset my password and they email you a code. Doesn't help in my situation. Ive been told the only way to change my email address is to send it to them by mail. Snail Mail to be exact. There new app is atrocious. They keep trying to put square pegs into round holes. Why AGLC let the app be released with so many problems is beyond me. It does suggest that the customers and their experiences aren't important. It's all about the profits they make. A lot of people say they don't win. This has not been the case for me Ive been playing for a few years and have won significantly large amounts of money on numerous occasions. Of course I've had days where I couldn't win a dime if my life depended on it. There is no system of accountability for any one that works there. Some Agents give you a survey link at the end of your chat. It never works. If AGLC Play Alberta had an accountabiity matrix in place. They wouldn't be making new deals to spend more money with NeoPollard. (AGLC stands for Alberta Gaming & Liquor Commision.)

Same as everyone else, you never win on anything. Even when their odds say you should, you can spend hundreds of dollars before ever seeing free spins. Also if you do win a certain amount and continue playing, you end up losing everything you gained even though you've spun over 100 times.

Absolutely terrible payouts rarely see bonuses it’s a complete rip off 1000s gone no casino beats the absolute ship outta you like play Alberta they need to be looked at by an independent body to what the actual f is going on here it’s impossible to lose every damn spin

26 deposit losing streak. Thousands of dollars spent. Could not even get any hits. Maximum hit was 6$ on a 6 dollar bet. Something wrong with them. Tried in the day and evening, tried restarting, nothing would work to get a hit. 6 days of depositing and not even a single hit that was more than my bet. That's pretty bad. Not sure how the site works or what times and days it's operational. I left them a review before so I think they were angry over it and made my account to only lose. We are talking thousands of spins and could not get anything, nothing. Before my review I could get some hits, after it, nothing. Play Alberta had the review taken down, so not sure what their problem still was. I would stay away from them. I deleted my account. Never going back there. Don't leave reviews with the same email you use at play alberta or you will also get punished.

I understand that gambling is not always profitable nor do I choose it to be. Being a mature responsible adult I'm aware of the risks of gambling and you're not going to win every time? But here at playalberta.ca, you're chance of winning is about 99.5 %?
I have played on some other gambling site and won my money back and hit a few jackpots! But at playalberta.ca, that's nearly impossible! I'm not a sore loser, I just like the playing field to be fair! At playalberta.ca it's not!
And if you do win, like I did one time awhile back. The hassle of getting your winnings was horrible, and downright demeaning making you feel like you cheated them and they make you go through hoop after hoop to get your winnings. Very bad experience :(.
Bottom line, I will never use playalberta.ca again!
AND YOU SHOULDN'T EITHER!

What a joke for a casino and sports book. Don't even consider it

This is honestly the worst online website you can play at. The agents are incompetent, outsourced and have no idea what they’re talking about. Agent by the name of Nicholas literally lied to me, and now the entire call center has been giving me the run around. Their games would change screens after coming to a complete stop. When you contact support they parrot the same things like they are robots, and say they have no records of any conversations. Then when I offered to provide screenshots (after being told to do so)- you’re being abusive I will end this conversation. This is their go to- like people are supposed to be kind to incompetence and deception. Outsourced management while doing location checks on us. PlayAlberta is grease fire.

Worst online casino ever such a joke! Played it long ago and you could at least win NOW the slots you don’t win anything they steal your money when you do play games by not even winning I have PROFF screens shots of playing cash Volt and you would
Win something and they wouldn’t even add it to your balance Second the game now is complete rigged if you watch the order of the spins are the same with in I believe 30-50 spins they recycle to the same patterns over and over 3rd you no longer can stop the cash volts.. also the other game that’s similar you get the cash things you need 3 to get the “Bonus “ it’s not even a bonus when you get the 3 and spin to get more it literally takes from your balance While it’s suppose to be a bonus nope sure isn’t. This site is such B.S I regret ever telling my friends about it they all not have deleted their accounts. You would thinking being play Alberta it would be highly reliable hell no.. in fact they own me so much money from not adding to my wins it’s embarrassing there joke!!

If i could give it 0 I would the worst gambling site ever like never win you could put 1000 and never win once im done with that site imagine putting in 1200 and not even wining 200 bucks back worst site ever

Play Alberta is the most rigged gambling site there is! You can literally lose 15 hands in a row on blackjack.. How is that even possible... Do not waste your time and money on this game.. You WILL NOT win! The math does not add up percentage wise 🙄

They will steal all your money. Online gambling should not be endorsed by the government. Gamesense is a joke. They just want your money.