Plenti Reviews 2.269

Very mixed experience with numerous issues.
I applied for the WA govt. rebate on solar batteries and the no interest loan.
Driver's license online identification "appeared" to work but I then received an email saying it had failed. I then updated a scanned copy of drivers license which also failed and email asked for Passport and Medicare card. At this stage I started to suspect identity fraud. After multiple phone calls both representatives blamed their identification provider! - seriously? Identification eventually worked after additionally uploading my Medicare card and a phone call.
Re: the loan application it clearly does not support self funded retirees and asked for Centrelink information. After speaking to an agent I uploaded my latest SMSF statement which was also rejected via email.
Eventually sorted out through another phone call and loan conditionally approved.
I also had an issue with the loan confirmation online process timing out and having to restart this.

Staff on the phone were very helpful and sorted the issues out eventually.

I suspect they have some automated AI/Robot systems that attempt to process the rebates/loan applications automatically if you're "Joe Average" and fail miserably if you're not a "Joe Average" use case - if so be prepared for plenty of failed emails and subsequent phone calls.

Glad I got there eventually but a poor IT implementation (Agile?) that needs work and testing! I pity their help desk staff.

Would NEVER use Plenti again. I applied for a no interest loan for the WA govt sola battery plan. When I went to the loan page they wanted my Centrelink payment details.On their form there was NO OTHER OPTION. As a self funded retiree there was no request anywhere on the chatbot to enter your financial details. So we sent our personal bank statements showing our monthly income from our financial planner...not good enough ...so we sent a signed letter from our registered financial adviser....still not good enough.....Then we sent our bank statements from our Self managed Supa Fund . Every time we rang trying to sort things out the person on the phone was polite and tried to help (thank you Crystal and Denvar).Nonetheless the whole process took 13 new emails with numerous conversations on each. I have just finished printing the copies of the agreements . The direct debit agreement doesn't even tell me which of my accounts they are going to take the funds out of! Will it be my personal account (which we prefer) or my Self managed Supa fund account ???The idiots that only set up the option on their initial form requesting a Centrelink account only and no other choice have discrimminated against self funded retiree

Amazing fast hassle free finance, extremely fast turn around

Cheers

I have been utilising Plenti for a few years.
Going through a hard time and Plenti have risen to the occassion once again to be great support.
Couldnt be more happier. Very professional. very quick process. Couldnt speak more highly

Great communicatin.
Was so easy to follow the instructions and the communication was instant, no fuss no complicated paper work or forms. a pleasure to do business with

Fantastic experience!! Very Quick with response and outcome. Highly recommend Plenti

Fast service, left no stone unturned to get the best rate for my loan. Easy application process

Very smooth and easy, were dealing via a broker so no direct contact but no issues either

They Knocked my loan application back and gave me no indication why. Not interested in helping me. Made a complaint, got my records from them, got my credit report, which was rated excellent. I spoke to someone from complaints, they finally indicated somewhat obtusely that the problem may be to do with a loan with a high credit limit,which btw was virtually paid off, I had the bank reduce the credit limit, I had my credit report updated to reflect this and reapplied, this time I, successfully got the loan. Very dissapointed that plenti made it so difficult for me and weren't
interested in listening to my case or assisting me in how I can be eligible for the loan.

It puts your mind in peaceful mode. The service was quick and efficient. I will recommend this to anyone who needs help with loan.

Great and fast the process easy to upload documents. Thank you Planti solve my problem in a few days.

The staff are very friendly & help full & nothing was too much trouble to explain. The funds were super fast to be in our bank & approval was also very quick.

They are easy to deal with.

Hassle Free. A real person answered the phone within 1 minute. Answered my question professionally and made it happen quickly. Good Job.

Very quick Service & Professional, the loan process was very easy not complicated

Experience was excellent and really easy to complete application and loan approved faster then I have ever experienced before

Just so easy to apply for a top up of my loan no jumping thru hoops, no problems at all would fully recommend Plenti to borrow from

Very easy and efficient. Alan and Kieran were professional and amazing! Applied and approved in less than 12hrs. Thankyou!

I found Caleb and the team at Plenti super responsive, efficient and very, very helpful. They made the lending process so easy and I'm genuinely surprised and delighted by their turnaround time! I highly recommed them.

Excellent service great communication fast and efficient