UPDATE to original review below - they did respond quickly to wrong goods. 2 day turnaround to get replacement. They used DPD this time; far, far quicker than EVRI. ---------------------------------... Toon meer
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Lees wat reviewers zeggen
The item purchased was Silverline Toilet Auger. This was very good value for money. It arrived on time. Item was packaged correctly. I will definitely purchase items in the future.
We were very pleased with the service we received from Plumbflex regarding our order of five Fernox Limescale Preventers (61015). The goods were competitively priced and exactly as described. They als... Toon meer
Items received but delivered took too long. I placed my order on Saturday and paid extra for ‘express delivery’. It wasn’t delivered until the following Thursday. Nobody picks up the phone and my em... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Plumbflex, we are Plumbing and heating independents merchants dedicated to delivering a great experience for all your plumbing needs. Our focus is on providing great products at competitve prices. We proudly offer products from industry-leading brands such as Insinkerator, Monarch, Thomas Dudley, and Honeywell Home.
Contactgegevens
Unit 32 longshot lane, RG12 1RL, Bracknell, Verenigd Koninkrijk
- sales@plumbflex.co.uk
- plumbflex.co.uk
3,9
Goed
200 reviews
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Antwoord van Plumbflex
Thanks for your ordering and your feedback. We are happy to hear that you had a great experience.
We hope see you again.
Regards,
Plumbflex team
Terrible customer service
Terrible customer service. Bad communication from your team. Still waiting for my refund
1 oktober 2024
Antwoord van Plumbflex
Hi Jimmy,
We are sorry to hear you had a bad experience with us. Our customer service will contact you shortly to provide you with an update of your order.
Product arraived on time as per spec
14 september 2024
Antwoord van Plumbflex
Thanks for your ordering and your feedback. We are happy to hear that you had a great experience. We hope see you again.
Regards,
Plumbflex team
Exceptional service and great price
Exceptional service and great price.
Highly recommended
14 september 2024
Review zonder uitnodiging
Best price I could find and swift…
Best price I could find and swift delivery. Thank you.
18 september 2024
Easy to order
Easy to order, great price, quick delivery. This best bit is that I can leave a message with my order to exclude Evri.
5 september 2024
Speedy delivery… easy to install and…
Speedy delivery… easy to install and easy to register warranty online… no complaints… oh and the cheapest on the market at the time of purchase that always helps…
11 september 2024
It took 3 weeks for Plumflex to…
It took 3 weeks for Plumflex to dispatch my goods and I needed to extensively chase them for the order. I actually questioned if they was a genuine business.
Edit: due to Plumflex reply to this review.
I am appalled by thier reply! It did not arrive 1 day after expected. Why would they outright lie like this. Delivery was expected Wednesday, 4 Sept–Friday, 6 Sept and the replacement order arrived on the 11 of September! I wouldn't have received anything if I had not have pestered them.
6 september 2024
Antwoord van Plumbflex
Hi Edward, thank you for your feedback. We’re sorry for any inconvenience caused. We reviewed the tracking information and see that your order was delivered only 1 business day after the estimated delivery time. Unfortunately, we have limited control over the process once the courier has picked up the parcels.
Regards,
Plumbflex team
Very good all the way round
Extremely quick delivery, which was free, and the items were also at a good price arriving in good protective packaging. I wish I had known about this shop before,
3 september 2024
Antwoord van Plumbflex
Hi Amir, Thank you so much for your fantastic review! We’re thrilled to hear that you were pleased with our services.
We’re glad you discovered us and look forward to serving you again in the future. If you have any questions or need further assistance, don’t hesitate to reach out!
Best regards,
The Plumbflex Team
Antwoord van Plumbflex
Thank you for your great review Mouse! We’re pleased to hear that you found the ordering process easy and experienced our quick delivery. Your feedback is truly appreciated.
We look forward to serving you again!
Best regards,
The Plumbflex Team
Very responsive and efficient
Very responsive to email questions, easy ordering process and efficient collection service.
6 augustus 2024
Antwoord van Plumbflex
Dear Brian,
We’re so glad to hear you had a great experience with our customer service and your click and collect ourder. Thanks for sharing your positive feedback—it means a lot to us! We’re here for you whenever you need us.
Warm regards,
The Plumbflex Team
Good price
Good price. Easy pickup. I ordered the wrong item, but was refunded without any arguments.
16 juli 2024
Antwoord van Plumbflex
Hi Graham, Thank you for your review! We’re thrilled you had a good experience. Your feedback motivates us to keep delivering exceptional service. We look forward to serving you again!
Best,
The Plumbflex Team
Product was excellent but delivery time…
Product was excellent but delivery time was very slow
2 juli 2024
Antwoord van Plumbflex
Thank you for your feedback Sue We’re glad to hear you were satisfied with the product. We apologize for any delays in delivery and appreciate your patience. Your comments help us improve our service.
Thanks again for choosing Plumbflex!
A bit tricky to fix as it didn’t fit…
A bit tricky to fix as it didn’t fit straight away but once on, It looks really elegant
18 juni 2024
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