JellyCat plushies that I’ve recently ordered are 100% fake- I received the same plushies as I orders at Plushiefy, from oryginal JellyCat website. Real ones are so much softer and a bit smaller. Howev... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I wish I'd read all these reviews before ordering. It seemed too good to be true in relation to stock. I immediately asked them to cancel order they said they can't. Checking the tracking looks like i... Toon meer
The website is beautiful and easy to use and the products are great!
Do not trust this website — it’s a fake store selling counterfeit products. I placed an order and received a fake item shipped from China after more than 2 weeks. I contacted customer service... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Find your perfect plushie buddy at Plushify! Each toy is crafted with care and attention to detail, designed to be the perfect companion for anyone looking for a little extra warmth and happiness
Contactgegevens
42 Pont René Coty , 06300, Nice, Frankrijk
- + 33 6 19 23 25 61
- hello@plushiefy.com
- plushiefy.com
2,0
Slecht
29 reviews
Heeft 68% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Counterfeit jellycats
I discovered this company online while conducting a jellycat search. I was looking for Easter gifts for my daughter who is a jellycat collector. The price was customary for the size and type of jellycat and the wait time wasn’t too bad. When they arrived, (from China) I was excited to give them to my daughter. As soon as she opened the “jellycat” bags and held the plushies, she knew that they weren’t right. After some relatively simple research, we surmised that the plushies were fake. The feel of the fur was not right, the proportions were off and the labels (color, fonts and manufacture numbers) were not consistent with genuine jellycats. Needless to say, this was a huge disappointment. I was directed to send them ($36 USD) to Italy in order to initiate the return. Please be aware when dealing with this company. I do not want others to have the experience that I am having. 🤨🙁
Update: After a couple of back and forth conversations, I still do not have a refund. I paid for the counterfeit plushies, I sent them back at my expense and am now out almost $100 USD. The company representative is polite and pleasant but takes no responsibility and has asked for the same information (which I provided right away) more than once. This has been a terrible experience.
20 april 2025
Review zonder uitnodiging
Antwoord van Plushiefy
Hi there,
Thank you so much for sharing your feedback
At Plushiefy, we truly believe that every plushie is a little character with its own spirit and charm. If for any reason a customer feels that the texture, color, or overall look isn't quite what they expected, we’re always happy to offer a return.
Returns to our European warehouse can be made using any standard postal service - there’s no need to choose expensive express shipping.
We're always here to make the return process smooth and easy, and we’ll gladly issue a full refund if needed
Thank you again for giving us the opportunity to improve - we’re committed to making every Plushiefy experience a happy one!
Wishing you a wonderful day! 🌼
___
We haven’t received any message from you after your return - please get in touch and send us a photo of your postal receipt so we can complete your refund as soon as possible.
— The Plushiefy Team
Very long delivery yes we just had a…
Very long delivery yes we just had a chat but the people who are delivering or taking forever it’s like 4px my package still isn’t here I’m very concerned I had a barthmelow bear robe Jellycat I really want it can u guys just send it through another site bc it’s still in china not even NEAR North America and will this actually deliver to the address I would like to get a refund whenever you see this if u need my email or phone number I can give it but I want my 52.90 dollars back
13 april 2025
Review zonder uitnodiging
Antwoord van Plushiefy
Hi Sariyah,
Thank you again for your feedback. We noticed this is your second review regarding the same issue, and we just wanted to reassure you that your refund has already been processed. It should appear back on your account within 3 business days—there’s nothing more you need to do on your end 💛
If you ever have any questions or need help in the future, feel free to email us directly at any time—we're always happy to help! Just a reminder that this platform is for reviews, so we may not see your message right away.
Wishing you a lovely day,
Charlotte
Plushiefy Customer Care
Extremely long shipping
Extremely long shipping. Beware of fake jelly cats
13 april 2025
Review zonder uitnodiging
Antwoord van Plushiefy
Hello Brian McMahon,
Thank you for your message! I see that your order is currently on its way — at the time of your review, it hadn’t arrived yet. We’re really sorry about the delay during dispatch, but the good news is that everything is now moving smoothly, and your package should reach you within the next 5–7 days.
I'm confident you’ll be happy with the plush toys once they arrive! But of course, if there’s anything you’re not fully satisfied with, we’re always happy to help with an exchange or return — just let us know.
Warmly,
Charlotte from Plushiefy Customer Care
Late reply
Late reply, and I can't read the language in the email, and I order a product over a week it still not send yet.
12 maart 2025
Antwoord van Plushiefy
Hi there,
Thank you for your feedback. We've checked your order, and we can confirm it was shipped on March 16 and is currently on its way to you. The tracking number was already sent to you by email — please make sure to check your spam folder, just in case. The tracking details are also available anytime on your order page.
Our standard delivery time is up to 15 days, and your parcel is still well within this timeframe — it should arrive very soon.
We always do our best to provide reliable service and transparent communication. If you need any help, our Customer Care team is always here for you.
Warm regards,
Koko
Plushiefy Customer Care
It has been over two weeks since i…
It has been over two weeks since i made my purchase. I have not received tracking or shipping notifications. I emailed customer service and got no response. I received this email for a review and it was all in French and couldn’t understand.
10 maart 2025
Antwoord van Plushiefy
Hi there,
Thank you for your message. Please kindly check your spam folder — it’s possible that our email with the tracking information was missed.
We've double-checked your order, and we can confirm it has been shipped and is currently in transit — everything is on track, and your package should arrive very soon. There was a slight delay with the dispatch, and we sincerely apologize for that.
If you're still having trouble locating your tracking number, feel free to contact our Customer Care team directly — we’ll be happy to help!
Warm regards,
Koko
Plushiefy Customer Care
The website is beautiful and easy to…
The website is beautiful and easy to use and the products are great!
1 maart 2025
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