Point makes what seems an impossible thing to understand easier. All questions were answered well and made for clear understanding. There online teaching tools were excellect. And the speed of the p... Toon meer
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Lees wat reviewers zeggen
Point made the entire process fast and easy. I had a quick offer and after providing the necessary docs was given a final offer, with a closing date range. In addition, I was guided from the beginning... Toon meer
Bedrijf heeft geantwoord
I really enjoyed working with the professionals from point. The only downfall I have is trying to reach staff regarding insurance papers that are needed and/or trying to reach my account manager. No o... Toon meer
Everyone I dealt with at Point was a pleasure, especially Jennifer Amador and Amber Berry. Point is very fortunate to have these women on its Team. They were very responsive, knowledgeable, but most o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Point Digital Finance helps homeowners access the wealth locked up in their home equity with a new type of financial product called a home equity investment.
Contactgegevens
P.O. Box 192, 94302, Palo Alto, Verenigde Staten
- (888) 764-6823
- help@point.com
- point.com
4,7
Uitstekend
5K reviews
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Super simple process for sure
Super simple process for sure. They are very thorough in making sure that you understand the process and the end result.
14 april 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
The experience was painless and smooth
The experience was painless and smooth. The app. Offered clear layout, task and completed task. Every task was done in the comfort of my own home from my phone. Staff provided me with appropriate phone numbers and contact.
14 april 2026
Antwoord van Point
Thank you for sharing your experience. We’re glad the process felt painless and smooth and that the app and support team made everything clear and easy to manage from home.
My Hei made easy
My account, manager Stephanie.She always kept me updated and answered any questions I had. She made the process smooth and easy. Companies need more people like her.
13 april 2026
Antwoord van Point
Thank you for sharing your experience! We’re so glad to hear Stephanie was able to keep you updated and answer your questions throughout the process. It’s great to know she helped make everything smooth and easy for you.
Understanding HEI’s
Every step of the way was handled by a team working together and it was a seamless process. I was taught how HEI’s are structured and the pros and cons. I know I made an informed decision to invest with Point. Really pleasant AND proficient people.
13 april 2026
Antwoord van Point
Thanks, Carolyn! It’s great to hear that the process felt seamless and that our team helped you clearly understand HEIs so you could make an informed decision.
So easy
Easy experience with near zero human interaction, besides the notary and inspection. Highly recommend as it was very professional and overall a very pleasant and efficient experience.
7 april 2026
Antwoord van Point
Thanks! We’re glad you found the process simple and easy, and we appreciate you noting the efficiency of the experience.
Antwoord van Point
Thanks, Howard! We’re happy to hear you had an A+ experience and that your account manager was helpful throughout the process.
Antwoord van Point
Thank you so much! We’re glad to hear the process felt transparent, informative, and friendly.
Top marks
Top marks. I was expecting the same complex process as in getting a loan or buying a house. But everything was explained up front. All questions were answered. And there were no hiccups in the process. Very smooth,
14 april 2026
Antwoord van Point
Thank you for the great feedback! We’re happy to hear the process felt clear, smooth, and well explained from start to finish. We truly appreciate you choosing Point!
Antwoord van Point
Thank you! We’re glad to hear you had a positive experience with our team.
Covering all the areas of concern
Covering all the areas of concern. Prompt and professional responses.
I always felt as if the old adage of kid gloves was being used for each step in this process.
13 april 2026
Antwoord van Point
Thank you so much for your kind words! We’re glad our team was able to address all your concerns promptly and professionally.
When you have Heather and Mo in your…
When you have Heather and Mo in your corner what could go wrong. They are two of the best. As for point it was a lifesaver. I can stay in my home instead of a nursing home. Thank you.
7 april 2026
Antwoord van Point
Thank you so much for sharing this heartfelt experience. We’re truly glad Heather and Mo were there to support you, and we’re honored to hear Point helped provide a solution that made such a meaningful difference in your life. We appreciate your trust!
Antwoord van Point
Thank you! We’re glad to hear the process felt seamless and appreciate you taking the time to share your experience.
Antwoord van Point
Thank you for your feedback! We’re happy to hear you had a very good overall experience and appreciate you choosing Point.
I just got off a call from an account…
I just got off a call from an account manager... even if you are in desperate straits, try somewhere else. This guy couldnt give me a straight answer on who pays for the appraisal. He start4ed out with "you dont" then in the same breathe told me that is is subtracted out of the investment... that is double speak for the homeowner is paying for it. He could NOT give me a straight answer until i grilled him about it. then his scenario - $85k at 3 years to buy back the loan would cost me $147,000 in just 3 years. They are taking 58% of the total equity becasue you have owned the property all these years as he explained it. Not just the equity of 3 year accumulation on your property. But you have owned the property all these years and they trick you by using current day value which already includes the equity your property has gained! RUN!
13 april 2026
Review zonder uitnodiging
Antwoord van Point
We’re sorry to hear about your conversation with a member of our team—that’s not the level of clarity we aim to provide. Transparency is very important to us, and detailed information about how costs and calculations work is available at help.point.com.
To clarify, appraisals are completed by independent third-party licensed appraisers to ensure an objective and fair valuation. The cost of the appraisal is ultimately the homeowner’s responsibility, however Point typically deducts this from the investment amount, so there are no out-of-pocket expenses at the time of the process.
Also, Point does not take a percentage of your home’s total value. Instead, it shares in a portion of the home’s appreciation over time based on the terms of the agreement. If you’d like additional clarity, we’d be happy to have a senior member of our team walk you through the process and pricing in more detail—just reach out to homeownerexperience@point.com.
Everybody I talk to from the start to…They do what they say
Everybody I talk to from the start to almost the Finish we've had good reviews with them they did what they said they were going to do and did it in her Timely fashion we've been happy with the experience so far
8 april 2026
Antwoord van Point
Thank you! We’re glad to hear the team delivered on what was promised and that the process moved in a timely manner. We appreciate your trust and feedback!
They have been quick professional…
They have been quick professional available and very thorough and explaining and helping with the difficulties that I had
All around have just been fantastic to deal with
8 april 2026
Antwoord van Point
Thank you for sharing your experience! We’re glad to hear our team was responsive, professional, and helpful throughout the process. We appreciate your kind words.
The process was easy
The process was easy. All my questions were answered, and we moved in a timely fashion when I would advise anyone to take it.
13 april 2026
Antwoord van Point
Thank you! We’re happy to hear the process was easy and your questions were answered along the way. We appreciate your recommendation!
Right from the start
Right from the start; the communication between us and the Point’s representatives, was(is) extremely on target. I loved the process. Education is extremely important. Love the ‘dashboard’ concept. Very important to stay on task.
I highly recommend this organization.
13 april 2026
Antwoord van Point
Thank you for your thoughtful feedback! We’re glad the communication, education, and dashboard experience helped keep everything clear and on track. We truly appreciate your recommendation.
Made it easy
I was kept up to date every step of the way which made it much easier. I had no clue what paperwork I needed and Mela made the process much easier.
13 april 2026
Antwoord van Point
Thank you! We’re so glad Mela was able to make the process easier for you and that you felt supported and informed every step of the way.
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