point.me Reviews 

I needed to purchase international tickets for two trips this year: one to Japan and later, the other to Ireland. I used a service back in 2018 and knew there must be other services available now. I used ChatGPT to find the top 10 services and discovered that many of them are now self-help, where you access their database and backend and do the work yourself. Point.me was the top service for providing a human concierge. They were Best for: “Complex trips (multi-city, multiple travelers, mixed programs) or when you want to outsource the entire strategy”. When I entered the request for the Japan trip, the concierge stayed on top of the process and helped me transfer the miles to make it happen. He was more diligent than I was, and I was impressed! He would work nights and the weekends, and if I did not notice that I was supposed to do something, he would call me. He was looking after my best interests, and you can’t ask for much more than that! Yesterday, I submitted a request for a trip to Ireland. Within three hours, I heard from the Concierge Coordinator, 1.5 hours later, from the Concierge who confirmed my information. Two hours later, he emailed me a draft schedule, and within three hours, the trip was booked. When I checked American Airlines, a one-way business-class ticket started at 240,000 miles. Sam found a JetBlue flight for 115,000 miles! I highly recommend this service!

Their purpose is to scam you into a subscription by baiting you with low fares they don't show.

Point.me is worthless If you only have delta miles. They point you in the direction of other airlines which I don't have points for. Their Internet advertisement was false and misleading because Delta sky miles deals are so much better than this service. Very disappointed I wish I would have never paid the $100 or so that they charged.

Terrible site. Basic does nothing you can do yourself, looking for flights. After finding out the site really doesn't help, it is impossible to cancel. They say it's easy, but when you follow their directions to cancel, the cancel button doesn't appear.

Search is very limited to a few programs and airlines.

After trying several points-and-miles search tools I landed on Point.me and found it really useful for spotting airline award flights that I would’ve missed otherwise. The interface is clean and walks you through the steps clearly, which is great when you’re new to this kind of travel booking. On the flip side, some searches took longer than I expected and I wished there were more alert features for when award space opens. Overall, if you’re willing to trade a bit of speed for helpful guidance, I’d say it’s a solid tool.

Find the best deals for your points

I've been a paid member multiple times & have cancelled each time. Why? Because this site shows none existing flights. I'll type in my route, date & search. It'll show flight options. I'll pick an airline I have points with then then visit the airline's site & proceed to search for the same exact route & date. Airline then says such flight does not exist. I've even had airline's site give an error message saying they don't even fly such a route. Incase the flight is full I'll even try searching for days ahead for the same route. Same exact issue happens. This site makes up flights that do not actually pull up when visiting the supposed airline's own site.

An indispensable resource for researching and booking flights with points!

The website is easy, fast and simple to use. They have a chat box if you need help. I really recommend point.me to anyone.

very user friendly.
love the information about changes (already saved me 5000 points)

I've been crazy impressed with the customer service of this group! The first time I tried to use them with their full service option, the girl was super honest and said they wouldn't be able to help much with my tight timeline, and then proactively refunded the money I paid! So she absolutely won my business...so the next time I had more time to plan, I booked them for the full service assistance. Dhruv went ABOVE 7 BEYOND, was insanely responsive & communicative, and made the process super easy. I will 100% continue to support this business and work with the amazing staff they have!

Scam. Plain and simple. They make you pay up front to use their search, then it displays incorrect information. They don't have live chat which shows you how terrible their $120 poorly made site doesn't work. It just scrapes sites and displays them cached. Massive scam.

The simplest test of this service is to compare point.me to rivals. So, it was very disappointing to discover that skyview pro found much better alternative award flights every single time I compared their service to point.me. Point.me seems to be in a special relationship with American Express, Ironically, I found better deals for trips to Europe with roam.me that also made better use of my Amex Platinum points! Of course if you pick an annual plan they rip you off for a prorated refund when you discover that they are not so good. Moreover the suggested selections that they do provide are not easily completed with them, because they are trying to steer you into their $200 concierge service at every turn as well.

I worked with James at Point.me over the course of about a month. On the positive side, he was extremely patient and flexible as I went back and forth trying to decide on a trip. I was definitely indecisive, and he handled that aspect very well.

However, the overall process left much to be desired — and for $260, I expected more professionalism and structure. I had to fill out the same intake form three different times due to apparent system issues. As someone with 25+ years in tech, I can confidently say this wasn’t user error. It raised serious questions about where my information was going and why it wasn’t properly received or stored.

Communication was inconsistent. While James called me at the beginning, later interactions required third-party authentication codes via text, which often failed. It would have been far easier and more secure to continue with a phone call.

Security was my biggest concern. Sensitive information, including my wife's birthdate and passport details, was requested via unsecured email. I was also instructed to change my British Airways password to give them temporary access — again, with no post-process guidance on restoring account control or removing James as an authorized user. These steps are obvious to someone with a tech background, but would be risky for a less-informed customer. The lack of secure data handling is, frankly, unacceptable.

After the final booking, there was no confirmation from James. I only knew the ticket was booked because I got a British Airways email. I had to follow up to ensure things were moving forward — again, not something you should have to do after paying for a premium service.

To add to the frustration, the survey they sent for feedback expired before our booked trip even took place, preventing me from giving formal input.

In short: James was helpful in some respects, but the Point.me system is disorganized, insecure, and overly reliant on user effort. I can’t recommend the service in its current form.

Very pleased with Kevin's work during the Concierge process. He listened, worked to find good options, and communicated clearly and timely. We would not have been able to find the options on our own, or navigate the process as easily as we did without his support (he saved us hours of time)!

Through the concierge service I was able to get the following:
JAL Business Class flight on their new A350-1000 from DFW to Haneda Tokyo, and a JAL First Class flight, on the same plane returning from Haneda to LAX. At the time of booking, the outgoing flight was approximately $8000 in cash and fees, and the First class return flight was around $13000. I didn't, and I would never pay that price though. Instead, I transferred around 67k AMEX points to British Airways for Avios points, taking advantage of a transfer bonus, giving me the 94k points I needed for my outgoing flight, plus $200 in fees. While looking for a return business class flight, Kevin, who was providing the concierge service, worked very hard to find and book the aforementioned First Class ticket. Except, this had to be done by phone, which he gladly did on my behalf. I then transferred another 95k points between my Chase and AMEX points to Avios again, and was able to book two flights, that I had set my mind on a few months back. Absolutely a trip of a lifetime. The concierge service enabled that, and it took $450 in fees, saving me easily over $19,000 in plane tickets alone. That doesn't include the time he saved for me on the phone, and finding the award tickets. I still don't know how he found the BA ticket for JAL because I was looking at the same time as him on the phone, and couldn't see it. So, using the service and not using it is like asking yourself if you would rather get there with round wheels or square wheels doing it yourself. Choose the round wheels.

James is fantastic. I use him personally & as a Travel Advisor I recommend him every chance I get.

The steps I was told to transfer points and set up new airline accounts was really well spelled out. Little hints on what to do was also very helpful.

Point.me's highly-useful points-for-flights search tool greatly simplifies an otherwise cumbersome process. I also appreciated the consultation I had with Sarah Cash. She was able to tailor the conversation to my particular circumstances and interests, and sent me follow-up notes and recommendations.