point.me Reviews 

I thought that I was pretty good at searching for good flights using Google Flights. I've always booked all my own trips in the past. I worked on my current plans for Barcelona before I engaged James as my Point.Me Concierge. He was fantastic. He founds flights and made valuable suggestions that I did not find and were much better than what I found on my own. He communicated in real time and worked all hours of the day and night to put my itinerary together.

James from Pointme did an excellent job in organizing and ticketing a complicated itinerary. He communicated quickly, was thorough and provided relevant and useful information. I certainly would use Pointme again to maximize the use of my reward points.

Professionalism and efficiency and value for the money are what I rate here. They very quickly found the flights we needed and walked us through how to transfer the points so we could get flights for a reasonable amount vs what we found online ourselves.

Laura and James were both very professional and extremely easy to deal with. Both efficient and pleasant. — And I’m thrilled with my points redemption and travel itinerary!! Win, win!! Would definitely recommend and use this service again!

We have been using Point.me for several years and we are impressed with the service. Laura, and then James, were prompt and professional. We put a European cruise on hold pending being able to use our Amex points. They promptly found flights on an airline we are comfortable for points that seemed reasonable. All so very painless! We highly recommend!

I have used this service at least 4 times now, I will continue to go back. Trying to figure out the flight situation and the points and all of that on my own honestly feels like trying to learn Russian in three days. I love my rep Ricky and he has made my life exponentially easier but curating my flight itineraries for me. Most helpful service ever!

Really impressed with the whole operation. Very easy to navigate the site and get the best deals possible with all the point options. I used the help booking service and it was super helpful. Laura walked me through the entire process from transferring my points to purchasing the tickets. I also needed some help from customer service and a different Laura communicated and reached out immediately after I put in my request. I highly recommend and will absolutely use in my future travel

Great tool for finding award flight availability! This saved me so many points because the Chase and Amex portals wanted millions of points for one flight, but with this site I was able to find business class seats to Paris for 70k per person one way. We booked Premium economy on the way back for 50k each. I love the booking instructions that show you step by step how to book! Really excited to finally have figured out how to stretch my points for more trips!

My concierge was Brady, and he was top notch from start to finish. I puchased a prepaid concierge service and loved learning about the reward booking process from him. Brady was knowledgeable, professional, accommodating, and friendly. Brady was transparent with every step of the process, provided excellent advice, and gave detailed explanations and extremely creative options working with my point balances. I would work with him again in a heart beat! Highly recommend.

Terrible, you can’t even use the site without being forced to upgrade, block and delete

I used Point.me's concierge service. The point.me associate understood my travel objectives and preferences, and, using his extensive and current knowledge about available routings and their advantages, disadvantages, quirks, and costs in frequent flyer miles and fees, and aware of the frequent flyer currencies I had to "pay" for flights, he recommended the best possible flights. I'm VERY pleased with the results -- enabling my wife and me to take appealing, comfortable business class flights to and from our destination in our desired travel time window at a very reasonable frequent flyer mileage cost.

Ricky is absolutely the best. He understands the importance of getting right back to you since space is so fluid. I can't recommend him highly enough.

I worked with point.me concierge Braden Duran (without a lot of understanding of the concept of using miles/points on my end) for travel. The best part was that Braden was very knowledgeable and explained to me the whole process. Offered different options and had me think through these options before making a decision. During the booking process he explained the pros and cons for each option which helped me understand the whole award booking process and make the right decisions. Thanks to his skills, we (myself and my wife) were able to go to three of our favorite destinations using our points/miles in 2023. These destinations were London, Maldives, and South Africa.

Sarah Cash responded with promptness and was exceptionally good! I have used other similar services but Point.me is truly amazing. Being able to book your own tickets is incredibly easy and saves a lot of money. The people and culture separate them from their competitors. Best money I have ever spent.

Andrew got the four of us an amazing deal for business class to Europe for a minimal amount of points. He was great to work with. I give him an A plus

Very out of touch with their customers.

I have used this service for over a year to find point availability with Avianca flights mainly. 2 Months ago, the integration stopped working. I reached out to their support team, and they thanked me for alerting them (they did not even know the problem existed), and sent me on my way. I requested that they add a warning banner alerting people who are paying for this functionality to the site, because I was going crazy before I concluded it had to be a bug. Rather than crediting me, or offering to credit others, they basically said screw off.

Just another big tech company that cares about money only. Trust me, take your searching to Roame Travel. Much better customer experience.

Buyers beware!
Same scam owners from former Alpha Flight Guru, or Booking Vault.
Good Luck!

I would give them more stars if I could.

I am an expat and I needed a last minute emergency trip back home because of a family situation.

It's August in Lisbon, and to make matters worse, the POPE is in town. There are over 1,000,000 additional people here right now.

The booking agent Kyle bent over backwards to get me a booking. He hopped on a call on a Sunday morning and stayed on the call until I had everything sorted.

When I had a follow up question at 10pm his time, he made himself available.

If you are thinking of navigating the byzantine system of redeeming points, DON'T DO IT. Use them instead.

And in case you are wondering, the booking was Lufthansa FIRST.

I will be forever loyal to them for what they did.

Website does not work. I subscribed and tried to do a search on multiple devices (MacBook, iPad, iPhone, Windows PC) from both work and at home and browsers (Safari, Opera, Chrome). Every time I performed a search it came back with an error message that said search could not be performed. I reached out to customer support a week ago and only received a generic response asking me to check if I was using different browsers and if there were pop up blockers. Of course I had tried all of this prior to reaching out to them. They failed to troubleshoot if this was a problem with my account or if it was a website problem. Needless to say, my experience with this service has been very poor so far.