Polo By Carlos Diaz Reviews 

The two belts I ordered recently arrived promptly and as described.
Thank you.

I received my belt, it is too big and I have been trying by telephone and email to request to exchange for a smaller size but no one has got back to me. I even tried the chat section to get a return address, very disappointing

I ordered another two belts from you, extremely pleased with both.
Excellent delivery service, very prompt!

The product is great, the delivery was great, however, the belt is too big and I’ve been trying for almost 2 weeks now to get a returns label or to exchange it. I’ve emailed and used the chat facility. I’m still
trying. Please can you reply and sort out your customer services please.

Easy to use website with lots of choice in terms of colours & patterns. Delivery took a day longer than advertised but I assume this was due to the time I ordered the belt.

Very quick delivery and excellent service. I ordered a leather collar and lead for my dog and was really impressed with the quality — both items are well made, sturdy, and look great. Very happy with my purchase.

Wonderful quality Polo belts, such thick leather…very impressed

Items arrived very quickly and are excellent quality.

Very quick delivery after ordering, delighted with the belt and the added bonus of the key ring and with the sale discount. Great quality.

I never received the belts I ordered. Nor did I receive a reply to my emails. And no reply on the phone number on my website.

I’ve given two stars because the dog collar and belts I ordered were great. However, the customer service has been extremely poor.

I need to return one of the belts, but all of my emails have been ignored. I’ve also tried contacting them via their Instagram page, with no response. The returns portal on their website has been showing “returns portal disabled” since December, and the address listed on their website appears to be service offices in London rather than a return address.

As a result, I have no way of returning the item or obtaining a refund. Despite several attempts to make contact, I’ve heard nothing back at all.

Very disappointing experience.

At this point I would actually give this company no stars for several reasons.

Placed an order back at the start of August, and have not received anything from them at all.
After a few weeks of waiting on my initial belt, I say initial as I had signed up for subscription to select and receive new belts in the future, and that original order had not been received I emailed the company to ask about where my order had gone. I was emailed promptly with an apology, saying the initial belt must have been lost in delivery. They offered to replace the belt, to please select a new option and they would send it out immediately. I responded with a new selection, but inquired about the possibility of getting the original ordered belt. This was September 3rd, after this initial contact and request fro the company I have received nothing not even an email

Have tried several times to reach back out looking for any help to resolve the issue and there is no response. Today I tried calling the company but not a working number.

I'm starting to believe that this company is not real or is just a scam. I'm waiting now to see if there are ways to cancel the subscription, or even just the order and there is no response.

Completely left ripped off, The customer service for this company was abysmal actually non existent.

Items are great but customer services are not, I tried to cancel account online and was unable to so I emailed to cancel and was told in April it would be closed, monies taken in July and again in September despite account supposed to be closed

My Order from 3 weeks ago has only part arrived. No response to my emails and the phone number on the website doesn’t work. Extremely disappointed and frustrated.

Very Happy customer - I had an issue with my belt and so I contacted Polo and they immediately said they would replace it, very happy with the customer service and I would recommend this company too anyone.

appalling customer service. Unable to make contact with them. They do not reply to emails. Belt arrived in scruffy packing. Belt disappointing quality. Do not recommend and will not be ordering from here again.

Got half of my order and they are not replying to any of my emails. Terrible customer service. Avoid at all costs.

Order hasn't arrived, no communication from them. Emails and messages from me on social media asking where my order is are ignored. Shame because the product looks good

I’ve rated the experience as one star due to the product not turning up and no reply’s to the emails asking for an update.

I bought a belt as a present and it broke within months. I eventually got a response from customer service after many threats and emails. The belt was replaced but again it broke within weeks. I emailed again and after several weeks received a reply. They wanted photos which I supplied and a sent a video as they wanted to see their label which the belt didn’t have. I have not heard from the company again after 2 weeks. Terrible customer service. Do not buy anything from this company