Prestige Travel Reviews 

Booked Canadian holiday for April 2026. Cancelled due illness.
This company work with an agent at The Levels Travel (Somerset based ).
An envoice was sent to The levels Travel in March.
The Levels have not sent an envoice out and paid the remaining balance out . Still waiting four months later.
Repeatedly chasing via email.
This company have washed their hands of this complaint , pushing it onto their agent at The Levels, yet they were instrumental in configuring the holiday.
When the going gets tough this company go to ground.
A charge back , ATOL complaint, and litigation have commenced to both parties Prestige Travel and The Levels Travel .
Customer service is limited and difficult to connect with after they have sold the holiday. Please do not get involved with these business , go elsewhere.

As members of prestige travels/ karisma. We purchased in 2025 went on vacation 2026 to Margaritaville Cancun all inclusive with my husband and kids. Not even a welcome drink was offered at check in. Stayed in a swim up room, there was no savings, the room was ok, the shower had mold. They give us a room with a queen bed and a pull out sofa bed. We had to complain for them to bring out the bottom to the pull out sofa bed. The breakfast restaurant was subpar. The juice was so so water down. Lunch at the other restaurant was barely ok. The two restaurants on site for dinner was 6 out of 10. The waiters were very nice and friendly. On top of that, as members they asked us go to one of their meetings to talk over the membership we already have. 25mins (lie) took 3 hours. Told us the membership we have was a bad one and they don't operate under that company anymore (all a lies) Trying to make us upgrade while stay paying for old one but add on a new membership. So we would still be paying for the old one and plus the new one. These people are heartless. We are so regretting this membership. Treated us like trash not members.

They picked us up from hotel then some more customers from another hotel then took us to Rhodes drop us off at 530 to be picked up for return at 930 we waited from 830 at pickup point they drove passed with us waving didn’t stop we waited till 10 then had to find a taxi back which cost more we seen the rep next day managed to get refund for not getting back we’re going again Wednesday but couldn’t trust them ask for refund said no because we cancelled disgusting avoid

Excellent professional service. Reliable and used for wedding transport. No issues at all.
Excellent communication with company.

Highly recommend

Did not show up, waited 55 minutes at the hotel. Never heard back, did not Get the money back. Scam!!!

Paid for what we were told was an 8-10 minute transfer between our hotel and Rhodes old town. Took 20 minutes on the way there and 40 minutes on the way back. Wish we could blame the traffic but unfortunately due to the complete lack of initiative of the drivers. The way back was particularly bad - one driver and another sat behind him. Shouting hotel name after hotel name. Have you thought of just keeping a tally of the hotels on peoples tickets and just stopping at their hotels only rather than every single one?
Will be doing taxis next time, only 4 euros more in total and saves 30 minutes time each way.

Be careful! They paying people to write a positive reviews!!! So it’s not true ! Beware !

It's a scam site. They get reviews of people who they trick to put reviews for money. But at the end they use their info to put them.

Great service and lovely polite friendly drivers taking us to Luton airport and back home, kept us informed and nothing was too much trouble, would def use them again when I go on my holidays next year. Thankyou very much.

I booked a hotel for my 40th birthday. The booking was made by Prestige using a flexible ie it could be cancelled. I requested to change the date from July to April ie in 2 days time but they are keeping my money £750 or I need to pay £2000 to book the hotel. They is a complete scam. Stay away. I have lost all my money and my holiday in 2 days time is completely ruined as I have no Hotel and no money to book a new one.

The hotel was booked via a flexible rate. And this relates to your company. A formal complaint has been made but I have not had a response and resolution. Keep clear

We have used Prestige most years since 2012 hence its a no brainer

Prestige Travel has as promised resolved our problem with British Airways, the problem was totally due to the complete lack of contactability with B A.
we now realise Prestige Travel did all they could to assist us.
And we thank them for all the work they carried out on our behalf, beyond arranging our wonderful holiday

Your usual great care and attentiveness which we have come to expect. Thank you.
One tiny detail: My friend and I each
always ask for a double room for single use. Repeatedly, the hotel (Los Jameos) assume we are sharing. This results in a delay when we arrive as they search for a second room - usually not close to the other.
Maybe you could introduce a BOLD way of marking this in your correspondence.

From booking the holiday with Zoe, who was most helpful and very informative, to Jean who greeted our party at the airport, so lovely to see a friendly face, to the driver of our vehicle to our hotel, everything was first class.

I have travelled with Prestige every year for about the last 30. There service here and the care taken at your
destination is absolutely first class

Your agent Chris Neal is always friendly and extremely helpful when making a booking.

Very helpful after our travel agent closed down

Nothing was too much trouble from the booking to the end. Brilliant 👍 5*

We had a successful holiday in Gran Canaria staying at the Santa Catalina Hotel in Las palmas for a few days and a longer stay at the Cordial Playa Mogan Hotel in Puerto Mogan. The ambience and service in the first hotel was superb. Our first impression of the hotel in Mogan was to be a bit intimidated by its size, but it certainly grew on us and our stay there was most enjoyable. Puerto Mogan is a pretty resort though its beach is indifferent. The weather was superb. On the one indifferent day we took a tour around the island. How can you stop the guide talking continually? We came across a very good restaurant in Mogan village, the Acaymo. Our flights on BA went well.

Helpful on the phone in 2022 when we had to postpone because of Covid so we rebooked for 2023.
Great holidays on Isles of Scilly June 2023 and good accommodation at Tregarthans and on Tresco at The New Inn.