I ordered an extra set of pool filters and realized One Year later they were the wrong filters. Anna, with customer service could not have been more helpful. She arranged for the original filters to b... Toon meer
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Lees wat reviewers zeggen
I ordered the wrong size filters from purepool directly. I tried to contacte the service email 3 times asking to return them with no reply. And there is no phone number published for support. I w... Toon meer
Bedrijf heeft geantwoord
Skimmer arrived and worked great,but after a few times it stopped operating properly,was not going forward.After contacting customer support Anna,she forwarded a short video and my concerns to their t... Toon meer
I would give this product a 0 if I could as to date it will not charge so I am unable to use it and the company is giving us the run around in either getting a refund or a new skimmer. So I am n... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Poolpure was founded in 2007 by a team of engineers and pool enthusiasts who were frustrated with the high cost and low quality of pool filters on the market. They set out to create a better filter that would be more affordable and efficient, and they succeeded with the launch of their first product, the Poolpure Cartridge Filter.
Contactgegevens
3717 Sn Gabriel River Prkwy, 90660, Pico Rivera, Verenigde Staten
- service@poolpurefilter.com
- poolpurefilter.com
4,4
Uitstekend
47 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Easy to order and fast shipping
Easy to order and fast shipping. Definitely will recommend.
7 april 2026
Ordering is always easy
Ordering is always easy. Product ships quickly. Quick responses to questions. Friendly staff.
10 maart 2026
I ordered an extra set of pool filters…
I ordered an extra set of pool filters and realized One Year later they were the wrong filters. Anna, with customer service could not have been more helpful. She arranged for the original filters to be shipped back and I recieved the correct filters shortly thereafter. Wonderful experience
1 april 2026
Review zonder uitnodiging
Poolpure filters are great!!
Poolpure filters are great!!! Helps keep my spa clean. They are easy to install too.
30 maart 2026
I would give this product a 0 if I…
I would give this product a 0 if I could as to date it will not charge so I am unable to use it and the company is giving us the run around in either getting a refund or a new skimmer. So I am not a very happy consumer at this time! BUYER BE WEAR! Is crappy company.
Edit to this review. The company sent us a new skimmer and GUESS WHAT THIS ONE IS ALSO NOT CHARGING!! So at this point I am DONE with this company sending us a product that does not work. We sent another email and requested for a full refund and to send the two not working ones back to them at THEIR EXPENSE!
Update: 4/9/2026
We got a response from the company and they issued a full refund for this product today. But in my opinion I still would not buy a chargable skimmer from them as this has been a hassle and bad experience over all.
7 maart 2026
Antwoord van Poolpurefilter
We’re truly sorry for your experience and completely understand your frustration. This is definitely not the level of quality or service we aim to provide.
Please kindly check your email — our customer service team will continue to follow up on your case and work closely with you to resolve the issue. We are committed to making this right and ensuring you’re satisfied.
Thank you for your patience and for bringing this to our attention.
refund recieved
I ordered the wrong size filters from purepool directly. I tried to contacte the service email 3 times asking to return them with no reply.
And there is no phone number published for support.
I was contacted by customer service after posting this review and a full refund was given. Thank you.
19 februari 2026
Antwoord van Poolpurefilter
We’re very sorry for the inconvenience and frustration caused. Our customer service team will reach out to you shortly from service@poolpurefilter.com
to assist with your return and make sure this issue is resolved. Thank you for your patience.
Excelente empresa
Totalmente satisfecho con la respuesta de la empresa ante un inconveniente con un producto.
Han buscado por todos los medios dejarme satisfecho, lo han logrado y se los agradezco.
Destaco la atencion de Ana Grace!
27 februari 2026
Review zonder uitnodiging
I needed to return an item and Anna was…
I needed to return an item and Anna was an excellent help. She kept me up to date on how things were going. Even though I had taken awhile to return the item, she cheerfully helped me and to my great satisfaction I was able to return it.
4 november 2025
Review zonder uitnodiging
Easy to order and prompt delivery
29 december 2025
Arrived very quickly and worked…
Arrived very quickly and worked immediately as expected. 👍
29 december 2025
Great quality filters
Great quality filters! The company was prompt, returned email's quickly.
19 november 2025
No veo respuesta
Hoy no hice nada no veo nada que me beneficia por qué no entiendo cómo ganar dinero así que no puedo dar ninguna reseña favorable.
29 november 2025
Review zonder uitnodiging
Great filters at a great price.
27 oktober 2025
Bait and switch
I thought I was buying from poolpure but it appears fulfillment was filter care. I accidentally ordered the wrong filter and now ups wants more to send it back than the cost of the filter. Now I am stuck with a filter that I can’t use. Never again will I purchase from you again!
3 september 2025
Antwoord van Poolpurefilter
We're sorry to hear about your experience. According to our return policy, if the return is due to ordering the wrong item, the return shipping costs are the buyer's responsibility. We fully understand your feelings and apologize for the inconvenience this has caused. Your feedback is invaluable, and we will work hard to improve our communication and service to avoid similar situations in the future.
I purchased a POOLPURE PLFPXST150…
I purchased a POOLPURE PLFPXST150 filter for my pool… after about 3 months it started to deteriorate… I contacted customer service and Anna was very quick to respond… and she stated she was sending me a free replacement … it has a 1yr manufacture warranty ! Thanks you Anna for all your help! :)
5 september 2025
Review zonder uitnodiging
Skimmer arrived and worked great,but…
Skimmer arrived and worked great,but after a few times it stopped operating properly,was not going forward.After contacting customer support Anna,she forwarded a short video and my concerns to their tech support.The end result was a full refund. Anna was very helpful and the refund was issued rapidly. Would not hesitate to purchase from pool pure. Product seemed well built.Suspect I just got a bad on
12 augustus 2025
Review zonder uitnodiging
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