Pop-A-Lock Locksmith Reviews 243

I used pop a lock to rekey my lock when I moved in...I was very happy with them. A few months later, the key wouldn't turn so I called them back and said my lock was broken. When the serviceman came, he said they didn't work on those smart locks and charged me $65 to tell me that! Wouldn't they have had some record or questioned me first. I called Village Key and they replaced the lock & service call for $69!

Technician was very professional and patient as my grandmother w dementia is not easy to deal with. The car was not an easy car as it had sat for a while. Tiv made sure he did everything to get in the car and make a new key. Will be using them in the future.

I called when I locked my keys in the car. I gave the dispatcher the address of the location multiple times. Over and over she said that she could not find it. Then I said it is on the corner of a major highway and a state highway. She acting like I was stupid saying there are people in businesses around you ask them the address. They said the same address I already told her 4 times. Still this woman could not find it. Hire better dispatchers or at least ones that know how to work goggle maps.

Came recommended from my first choice in locksmith (they were too busy to help me), but I'm puzzled as to why. Aaron at pop a lock needs customer service training, idk why he is so short with his customers, he's condescending and frankly just didn't seem like he wanted to help me. Will be sure to avoid these guys. Do yourself a favor and look elsewhere

Reasonable rates but technician could use a crash course on mannerisms, friendly customer service, and the proper attitude with customers that are paying for your service. The technician that came out tonight was so very rude on the phone and had even a worse attitude when arriving. You work for a company where customer service is important. The technician that came out tonight needs to be educated on that fact. I will never use pop-a-lock again so congrats on assuring that buddy 👍

This is the sorriest company ever , I was originally told they would arrive in 35 min , 40min passed I called the tech and he told me he really don’t feel like coming . My keys was locked in the car in a rough neighborhood. Then he said he would be there in 20 more mins so we’re at a hr now .
I tried calling the guy back after 30 and got no answer . So I called there office and the lady said the tech had came he tried calling me so did she keep in mind I had no missed calls what so ever !!! She also had a bad attitude. So I called my insurance and told them to send another company and never use that piece of s@&t company again!!!

Had Anthony come out and pop my truck open after key fob has been messing up he did a very good and quick job very highly recommended

Barry came to the house and made keys for the car on site.He came earlier than what AAA said in fact 4 hrs earlier. And got it done in no time.Price is reasonable and good work ethic.Also buy 2 fob for my car price is unbeatable.I will highly recommend them.And I am glad they are part of AAA
services.

Just had Steve from Pop-A-Lock Alford come and renew our back door lock. He did a brilliant job (the lock being 35 years old). Can thoroughly recommend him and his Company. Thank you Steve, your a star.

The worst customer service and the technicians are LAZY and NASTY as are the office reps.
HOW CAN MERCEDES USE THEIR SERVICES FOR CLIENTS??
THEY SHOULD NEVER BE USED FOR ROADSIDE ASSISTANCE.
THEY DON’T EVEN KNOW HOW TO CHANGE A TIRE! ZERO STARS

POPALOCK IN TITUSVILLE AREA ARE PIECES OF SCUM my mother who is 62 locked her keys in her car along with her phone in 100 degree heat here in florida and she got a phone from someone to call popalock this was at 4pm at 8pm she called me (her son ) and told me she had just gotten in to her car. Their excuse was that they didn't see her when she even put where she was in the comment area they didn't even try to look for her pathetic and down right not caring attitude could of left my mom in the hospital for heat exhaustion .poor service I will never use these people again and I hope people who read this will not use them too just because of the way they treated my mother

POP A LOCKS of Cinti. via Wendell and Jeff constantly go up and beyond the call of duty. They give that needed "umph" for service after a sale. I HIGHLY recommend their services. Thank you guys for being a cut above the rest.
Sincere

I would recommend Pop-A-Lock to everyone. The technician was friendly, helpful, and knowledgeable. He made me feel at ease and they saved me hundreds of dollars. He even used lysol wipes to wipe my seat down and my key. A great big thanks to Pop-A-Locks.

My guy must have had a bad morning because he was extremely rude and sullen. Horrible customer service. He made a terrible situation for me so much worse than it needed to be.

Great service and would recommend to others.

This place have the best customer service and do the quality work!!

They came in my time of need. Extremely responsive and helpful.

Excellent customer service,they came out quickly and helped me get back into my 1999 Honda Prelude without any issues! Would absolutely use them again, thanks Pop-A-Lock!

My contractor recommended Pop-A-Lock when I needed to evict a tenant. The technician was super helpful, arrived right on time, didn't try and sell me anything - just helped!
Also - ask about their PAL - they will drop everything and help if a child or pet is locked in a hot car!

Great company. I needed my garage door opened and had lost the key. They showed up about 20 minutes after I had called and had the door opened and a new key made for me in about 30 minutes. Couldn’t have been more satisfied with the service.