Porscheteesside Reviews 

I have had two interactions with Porsche Teesside in recent weeks. One regarding Servicing, the other Sales.
Both experiences were excellent. Care, understanding, empathy and a genuine respect for the customer resulted in excellent customer service from all front of house staff with whom I had interaction.
The Service Department dealt with my service requirements and MoT effectively and within the timeframe agreed. Excellent.
Sales, too were outstanding fulfilling my requirements and supplying the vehicle; presented in superb condition ( not an easy task, as I am extremely fastidious about the condition of my vehicles and ‘good’ is not sufficient.
If I can produce a better result then ‘they’ are not trying. Trust me, I am skilled in this area as many friends will attest, having served an effective apprenticeship in my uncles’ coach works many years ago…..
The finish was superb.
David Singh’s attentiveness and desire to ‘see me happy’ are worthy of mention, nothing was too much trouble. So too, is Ben Traviss’s attention to technical detail at handover ensuring that I was au fait with my vehicle’s idiosyncrasies. After more years than I care to mention of being a ‘petrol head’ these guys have made the transition to an ‘electron head’ relatively painless.
I have had the pleasure of dealing with a number of Porsche Dealerships over the years and can say that all have been a pleasure to deal with. However, Teesside has gone above and beyond on a couple of occasions now. This latest experience was nothing short of excellent in all areas.

Many thanks to Javid at Porsche Teesside,he was so helpful all the way through, he always returned my calls or Emails and kept me updated with any issues 1st class service.
Thanks again Javid.

Big thanks to Christopher Wilson (Porsche Teesside Service Advisor) Service Advisor - Chris listened to my thoughts on an engine fault where I believed it was due to a hose issue on the add blu system. Instead of charging heavy fees for diagnostic checks like a lot of garages can, Chris had a lead technician view the vehicle with me who agreed and quickly repaired the exact fault. Chris ensured a courtesy car was available for the same day and furthermore examined the intemised repair cost, ensuring that I only paid for what I actually required. I have had no further issue since this visit. A pleasure to deal with and certainly exceeded both myself and my families expectations. Excellent work.

Big thanks to the team! Especially Jav and the manager! they make the experience even better with such a great service!

They are very responsible even after sale, I would highly recommend!

The guys here, especially Steve and James who I mainly dealt with, are really professional, knowledgable, proactive and friendly. Everything that I’d asked for had been carried out prior to my arrival to collect the car and the whole buying experience was excellent from start to finish.

Very well organised and a excellent night.

Great customer care, the team make you feel very valued and important to them. Great dealership and wonderful team.

Porsche Teeside are not really my nearest dealership but my experience dealing with them exceeded my previous experience that I had had with my local dealership. Very impressed with the comprehensive handover guidance for our new electric vehicle.

Had my vehicle serviced yesterday and was looked after from start to finish by Chris Wilson. First class service.
Also Julie on reception always really pleasant.

Utterly brillant. Not much more to say really. From my first phone call to driving away 3 days later having P/X my current car to driving away in my new Porsche. Sales Team and centre staff could not be friendlier or more helpful.

Met David and the porsche team at Croft circuit.

He was so warming with me and the family. My 10year old son suffers from MS, and he gave him a PORSCHE flag and invited us on the stand gave him some stickers and brochures which made his day. He walked us round some supercars and showed us around the orange 918.

The day was amazing and we can’t wait to come to the centre next week.

Love

Raj and family

Having owned all (expect Porsche) German marques before I have experienced good and bad main dealers in the past but Allison and Ben AND the valet team at Teeside Porsche were all exceptional from first contact to driving away. The initial call to Craig was a real pleasure at at no time felt under pressure from him or subjected to the usual sale tatics, just listened and answered all my questions proffessionally and was very easy to speak with.The car was preped immaculately on hand over, literally not a mark and I know how long this level of detail takes so hats off to the valet guys it was appreciated. It is obvious that Ben is not only an expert in his field buy he genuinely loves his job and is interested in all asepcts of the vehicles and loved that he'd pre programmed the vehicle with some nice personal touches such as favourite radio station etc... Regarding Allison, there literally isn't anything that is too much trouble for her to do for you, from the simplist of questions to just knowing that she will sort any little detail for you not just in lead up to the sale but reassures you repeatidly that she will be there to help down the road should you need her and it isn't just a transactional sale and on your way. The only downside I have come away with the whole experience is that I think its going to have to be another Porsche next vehicel when the time comes ;) Well done guys -head and shoulders above anything I've experienced in the past.

From the first phone call to vehicle handover, Allison, James and the Porsche team at Teesside were brilliant, They made the whole car buying experience so easy and welcoming. Thank you so much.

A special mention to Javid, who has supported me during the process of buying my new Porsche. Always there to help and nothing is too much trouble. I highly recommend going to Teesside Porsche.

Bought a car without seeing it. The garage were helpful and friendly to deal with and made the experience of picking it up really very special. All the staff were very friendly. Would recommend the dealership very much

gestures make such a difference - enabling me to take my daughter in a colour matching 992 C4 GTS coupe to Prom made her day, my day as her dad. My Macan GTS wasnt right, apprciate the care and gesture Simon! as always first class.

Amazing experience buying our first Porsche. Thank you to Keith and Colin for looking after us. The service exceeded my expectations. The test drive was great and no question was ever too much trouble. Keith is so down to earth it made the process a pleasure.

Just picked up my new Taycan and I’m absolutely chuffed to bits
Thanks to Jahved for the support from ordering the car to the handover you have been patient and helpful
Also thanks to Electric Ben for not being too geeky
In fact thanks to the whole team at Porsche Teesside

Great, helpful, friendly with good communication from Christopher Wilson which has helped to restore my faith in the Porsche brand after my earlier experience of poor after sales service.