Glyn Hopkin Group Reviews 

Fiat St Albans (Aftersales Specialist)

I’ll admit I’m slightly confused by the “Aftersales Specialist” label, because so far, I’ve experienced neither the sales nor the aftercare and I definitely am not left feeling special.
On 08.09.2026 I requested a quote for a simple repair on my Fiat. I was later assured by the Customer Care Coordinator, on 23.09.2026 that the matter had been looked into by the appropriate department. That is now 36 days since my initial request, and I still haven’t received a quote, a call or an email.
To be fair, the Customer Care Coordinator was courteous, and I’m sure the department exists. I’d just like to hear from it. I’m a customer actively trying to give you money for a straightforward job, and I can’t get a price.
If specialising in the “aftercare” means the silence that follows an enquiry, then the name is accurate. If not, I’d welcome a quote. I’ll happily update this review once someone gets in touch.

This dealership is the worst I have ever delt with. I have tried to purchase a Jaecoo 7 and have been waiting for a phone call on three different occasions but nothing. Keep well away

I wish I had checked trustpilot before committing to buying a car from them -Colchester - sold my old car to them but no money - no car - no communication and absolutely no idea what to do next - amazing sales team - happy to take my money - then nothing- dropped off the side of the earth

Bought a 2022 Peugeot 3008 in March 2026 from Glyn Hopkin, Waltham Abbey. The salesman was Metin Mehmet.

The car has been non driveable since July (4 months after purchase). I notified them immediately of the issue and they refused to take the car, stating that it has to be done via warranty which is 100% wrong. Legally, under Consumer Rights Act 2015, I am entitled to a full refund or free of charge repair.

They have done neither. The car is in Peugeot, Chingford because Glyn Hopkin are now saying that they cannot repair Peugeots.

A complete waste of time and effort. Mark Dudley is the Manager and offered zero support.

I have Multiple Sclerosis and they are aware of this. No progress on the car.

Avoid! Avoid! Avoid!

Bought car in March26. Leaving review in October 26. Still no car.

I bought a Qashqai Tekna+ from the MIll Hill branch in January 2024. This is my 3rd Qashqai and I love the car. I hate Glyn Hopkin. The branch was previously run by Westway, who were great. You could actually phone them and speak to a human. With Glyn Hopkin, you speak to an AI agent who clearly doesn't have a clue. To speak to someone, I have to drive 4 miles and then speak to their service team. I bought an extended warranty from them with the car that they failed to register with Nissan. The list goes on. I have waited for a month now to hear from them about some warranty work but no-one contacts me. I had to give a minimum of 1 star to post this review. In reality it should be a minus quantity.

Honestly the worst service I have ever received from. T Alban's and the head office. The car was not prepped before collection, it was dirty and contained the previous owners personal details. The salesman was rude and arrogant. He did not do what was promised when we agreed the sale.
Would never set foot on the premises again ..... And head office have not even replied to my emails. I wish I had read the reviews before buying from them. Love my swift but will buy elsewhere next time.

As always, the Team at Glynn Hopkins surpassed themselves with the service and knowledge of the vehicles. Every question was answered every detail resolved. Courtney was fantastic and a great Help thank you very much.

Without doubt the worst after sales service I have ever encountered.
Apart from other issues the main and very worrying one is the balance due to me following a trade in. As part of a trade in over £15,000 is still due back to me. After 24 days of then taking ownership of my original car payment hasn’t been made. Every day I’m told differing stores and there is no direct contact numbers for Head Office account. Now being told it can take 10 days once authorised.
My concern is that they have finance difficulties and day to day cash flow problems

Horrendous in every way. I have been trying to speak to a human at Glyn Hopkin Mill Hill for over a week and have been told but some dumb robot called Sophie that my details have been forwarded and someone will be in touch. No one has ever got back to me. On top of this, I paid a small fortune for a service in April that was supposed to include an MOT only to discover by chance that the MOT was not conducted and has expired over 6 months ago. Worst. Company. Ever. Avoid at all costs.

Left the car with Mill Hill for a warranty repair. No phone call or message about an update. Any number you call , you get a robot, but to date , not had a return call from them. Very frustrating. Not even sure if they have started on my car. The customer service is as rubbish as the branch. Will not be going back there.

Had dealings with Georgia today she was out standing broke every thing down for us she really knew her stuff amazing customer service and made sure we were happy when we left. Because of her outstanding service I will stick with MG and keep my service plan with them and will be up grading soon to a new MG. even with all the other options of electric cars out there. It’s all about the service. Well done Georgia. You are a star

Got a WhatsApp from Glyn Hopkin reminding me about my Honda service and MOT at Colchester. Clicked the link and filled out a form but never got a confirmation. Have tried this a couple of times. Tried replying to the WhatsApp message to book it but then says I can’t book a Honda through that channel. Booked an appointment through Sophie but no confirmation days later so asked Sophie to confirm my booking and she said I don’t have a booking! Tried emailing them but they never reply. Looked on the web for a phone number that the useless Sophie (AI) doesn’t answer and found one for service at Colchester and left a message for ‘Bruce, who is not at his desk right now’ to phone me back. Have done this twice now but Bruce never phones me back. What an absolute joke. They must be losing custom big time. Am getting close to going elsewhere as it looks like the alternative is to drive from Sudbury to Colchester just to make a booking.

The worst dealership i have ever dealt with, unprofessional staff and mangement team. they seemed careless very slow. They acted like they are a side garage not a pro dealership. They had no clue about the vehicles they are selling. for every enqiury i make, they take 2 days to come back with an incomplete answer.

They promise to do service and MOT, but they never do and they only do visual checks. They claim to have sent all the documents required to the finance team and when you get in contant with them, they say nothing came through yet.

You feel like their intention is to just delay the process of selling as much as possible and thats how i feel about them. Never going to use them again ever!

On top of that when my vehicle got delivered to my house, the transporter guy scratched the car when he was offloading the vehicle to the ground, absolute careless team to work with!

Visited Romford Essex decided after looking at the Geely we would like a test drive
The whole experience of trying to book was ridiculous nobody picked the phone up messages were left with a chat bot didn’t hear anything eventually I managed to book online again no contact from the showroom
We went along hoping it was booked luckily it was
We liked the car so decided to proceed with the lease again leaving messages and no contact again
Hence we have gone elsewhere due to your lack of commitment

I tried to contact the service team using their centralised phone number. However, the only options available were AI-generated which is fine and responses asking me to select the relevant branch and service required.
Despite trying several branches, including Watford and Waltham Abbey, and calling a number of times, I was unable to speak to anyone. I also left several messages requesting a call back, but no one has returned my calls.
This is extremely frustrating and a complete waste of time. It should not be this difficult to speak to someone or receive a response, particularly after making repeated attempts to contact different branches.

Terrible experience Glyn Hopkin Mill Hill after service told needed work done , was told to pay for part before work could be so had work done elsewhere, also after service problem with vehicle, I have rang on 5 occasions now have promised call back and not had one , bad thing is the problem with vehicle can cause health issues, I am extremely disappointed by treatment of staff especially being ignored when ringing so much times and told by A I receptionist i would get call back and service depart had been notified many timesI would not recommend Glyn Hopkins service department

The ai that does the booking for mot service is shocking you book a date and agree and she checks the calender and there is no space is ridiculas you cant speak to a human being what a waste of time

I called Colchester Kia today, Now when you call customer service has been substituted with an AI Sophie which is not only frustrating but a total waste of time. The team do an amazing job but this answering with AI is going to loose customers.

Very pleasant and helpful sales staff, the car was set up exactly as I needed and when I returned for some minor adjustments, this was dealt with quickly and efficiently.

Took vehicle in for an easy MOT in ST ALBANS branch. They did not tell me that they had cracked the screen whilst putting a rear view mirror on and then advised it needed a replacement screen as it would fail the MOT if not. THEY INSISTED THAT THE VEHICLE WAS COLLECTED KNOWING IT WAS COMPLETELY UNROADWORTHY !! They allowed my disabled daughter and her carer to collect it and drive it. DISGUSTING !! They did not want to keep it there for an additional day for the windscreen to be replaced. I now have a vehicle I cannot drive and escalated the complaint to HEAD OFFICE at Romford, who then sent it back to ST ALBANS to deal with!!. The very garage that I am complaining about. Legal action is now being sought as a remedy as they are not fit for purpose and are not taking this issue seriously.