Glyn Hopkin Group Reviews 

I needed to replace my tyres and made a booking online. However, the online booking system did not provide a specific appointment time, so I called for clarification. I was told that I would receive a phone call the following day, but no one contacted me.

I then called the branch directly and was told that I could bring my car in straight away. Relying on that information, I took my car to the branch. However, I ended up waiting almost six hours for the work to be completed.

This was completely unacceptable. Had I been given an honest indication of the waiting time, I could have brought food and drinks with me, left my dog at home or made alternative arrangements. Instead, I was left waiting for hours with no information about how long the process would take.

To make matters worse, I noticed that members of staff were offering drinks to customers waiting in the sales area, yet I was not offered so much as a glass of water during my almost six-hour wait!!

I am extremely disappointed by both the lack of communication and the poor level of customer service I received.

Disgusting service from their Milton Keynes Nissan dealership - please steer clear. A returning customer treated like dirt and the dealership manager couldn’t be bothered to return my call and their deputy manager has 0 customer service skills and just wanted to argue! And don’t get me started on the sales person

Geely Romford. I was looking at a car and it was nice, and Chloe Dean came over to me and showed me around the car. And we got in side the car and she explained all about the car and all its features. And showed me how they all worked
Chloe Dean spent a lot off time with me. She was amazing. So thank you Chloe Dean for you time this morning

Not a good experience, MG Glen. Hopkins london 436KF
Not very helpful at all.

I took it to m g basildon
Aa1. Thank you, MG Basildon.
Very good customer service m g basildon

I raised a formal complaint on 10 February 2026 and, 141 days later, I still haven't received an outcome.

I've chased it multiple times and every response is the same: someone will be in touch "as soon as possible". That never happens.

I genuinely don't understand how it is acceptable for a complaint to remain unresolved for nearly five months, especially when the company has already exceeded the timescales set out in its own complaints handling policy.

A complaints process should provide customers with confidence that issues will be dealt with fairly and within a reasonable timeframe. Unfortunately, that has not been my experience at all.

Would advise not using MG East London, on Romford Road Manor Park E12. We bought a used MGZS from them - paid deposit to hold vehicle company did not get in touch with us, we had to chase them and was told the reason was because the person who had accepted our holding deposit had left. Visited show room, saw car and paid in full direct bank payment - we were to collect the vehicle the following week, but this was cancelled due to the vehicle needing repairs following failed MOT - notified of unable to collect via text message after 5PM; we had already sold our previous car and was therefore without a vehicle. Collected two weeks after paying the whole price - car was still being cleaned on our arrival to collect. Around 2 months of ownership the screen stopped working - showing radio module initialising (nothing on screen worked including satnav) and when advice was sought, we were informed that it would need a software upgrade but because they could not book the vehicle in within the 3-month warranty then we would have to pay. Despite several emails requesting honoring warranty as it was not our fault dates were not available, no final response was given and we therefore went to a local MG dealer, paying £204 as we refuse to give the Glyn Hopkin Group any more of our money. Poor customer service and severe lack of communication.

Not happy .. we had our qashqui regased at the chelmsford branch last September 2025 and now found the a/c not working .. was told to pay again to have regassed.. when we have hardly used it.

Absolutely worst after sales service with this company. Buy from some where else.

purchased Juke Tekna + from Waltham Abbey branch all was well till pick up date,i had to get new v5 for my car before exchange of cars, the car was said to be ready for collection any time had v5 phoned on Friday and was told cannot collect till tuesday as they were to busy on Saturday told them to cancel order then they said ok to Saturday. the hand over was terrible it after paper work in here is the car and keys that was it they even park the so i had to manoeuvre between 4 cars with about 2 feet ever side collision alarm was all the time while trying to get through gap, this was nothing to do with salesman who sold me the car he was on holiday

I am not happy with the service team in Watford branch.

My car is there for 3 months already, and we are still waiting for doing a test. I don’t know how busy they are, but 3 months is really a reasonable waiting period.

They keeps replying that they are too busy and trying to arrange a test for us as soon as possible.

We have sent email to ask for the progress, but nothing is done by them.

I do not recommend the customers to do any services in Watford branch.

So we bought out daughter a car in December 2025 and not even 3 months in the car had serious faults with it , in march it went back to glynn hopkins for them to fix it it took neat 10 weeks to get the car back as the part was on back order from China, now the car has same issue I have rejected the car and no one is acknowledging my emails, the only email I have had was to say that there legal team would be in contact what for I don't know as the consumer rights act 2015 we are in the right to reject the car they had a chan e to fix it and now it got same issue again , leaving ny disabled daughter not able to drive the car as it is H&S issue I have even emailed fraser Cohen and no response to my emails gor the last couple of days at all disgusting and unprofessional is an understatement and if I have to go on social media I will until someone makes contact t with me and sorts this rejection out UPDATE is glynn hopkins legal team said that can't reject the car as it didn't go in for 3 months for the issue that was reported now yes it did we provided you messages and when I asked for the calls that they record so of them are missing so asked for them again yesterday they picked the car up and done a diagnostic and said nothing wrong with the car which is intermittent and low and behold today the car is leaking underneath now and the car computer is making a noise as well that was not likecthat before yesterday when they took the car and guess what there customer service lady has not even replied to my emails the car is under warranty I have told you give me my money back or change that car for a tekna and 2 years warranty if I Don not hear from them in 7 days from yesterday they will be getting a letter before action and I am taking them to Motor ombudsman

Update

Glynn Hopkins took the car for half a day last week and could not find an issue send us a response to day that as they could not find an issue that they could not refund us or change the car and wanted to take the car back in again for extensive road test well low and behold the same issue happened again today and my daughter managed to get a video if the warning lights and the car slides as well the same issue they had the car for , for 3 months we sent the video to them as proof and now they are saying they want to do a road test again , they have had that car, for twice now and this would be the 3rd time and no we have provided you the evidence of the issue which was not fixed before, is this a case of disability discrimination against my daughter or as myself as a female , change the car or give us a full refund if anything happens to my daughter or grandaughter or any other road user they will be liable for it as they have clear evidence of what is happening with that car do the right thing GLYNN HOPKINS change that car before it causes a death .

Update Glynn Hopkkns are still stalling it went back to the branch we got the car off and they are now stalling a higher manager was supposed to sort this out for us Monday and guess what still no response, the did try to tell us that they can't pay us the full amount of money back we paid for the car and to sell it back to them at a lower price as the car was 1 year older that is not our problem that is their problem as we have not even had the car 8 months 3 month of that it was with them being fixed stalling tactics then they said it with higher management and higher managmenr said that he would take the issue on and come back to us Monday yesterday to resolve and guess what no correspondence not even to my emails to Mr Bray looks like they don't care about their customers and might have to go now down the legal route we even said just change the car and have given them 2 options change the car or full refund . Social Media will be my next stop and the ombudsman, I am shocked how this situation has been dealt with especially when a very senior manager can't even respond to emails when he said he would take over and resolve they have no care for customers especially if you pay outright .

⭐⭐⭐⭐⭐ Outstanding service from Mark Dudley

I had an excellent experience with BYD Lease, thanks to Mark Dudley. From start to finish, Mark was professional, knowledgeable, and incredibly helpful. He explained everything clearly, answered all my questions promptly, and made the whole leasing process smooth and stress-free.

What really stood out was his honesty, patience, and attention to detail. I never felt pressured, and he genuinely went above and beyond to make sure I got the best deal and understood every part of the agreement.

Customer service like this is hard to find these days. If you’re considering a lease, I highly recommend speaking to Mark. A real credit to the company!

Thank you again, Mark!

Once again, absolutely excellent customer care and top class service from Mehmet at Colchester branch for the purchase of my next new (used) car and once again, he was excellent from start to finish.
What Mehmet says, he actually does!
A massive thank you Mehmet for all your help and support in the purchase of my car.

I am extremely disappointed with the service received from Glyn Hopkin MG Watford.

My vehicle was returned following work costing over £1,085. Shortly after collection, the SOS warning light began flashing while driving home. As the service department was closed and we were due to travel, we had no opportunity to raise the issue immediately.

Upon returning from holiday, the vehicle would not start due to a completely flat battery. We had to arrange assistance to jump-start the vehicle, but the battery failed again shortly afterwards, leaving the car unusable.

What has been equally frustrating is the lack of communication. I submitted a formal complaint and was advised on more than one occasion that a manager would contact me. Despite waiting and chasing for updates, no manager has contacted me to discuss the issue or provide a resolution.

After spending a significant amount of money on repairs, I expected the vehicle to be returned in a safe and roadworthy condition and for concerns to be dealt with promptly. Unfortunately, that has not been my experience.

I remain hopeful that Glyn Hopkin will now take ownership of this matter and provide a satisfactory resolution.

Jamal and Muji have been very helpful when I bought my MG3 HYBRID. It is a lovely car and I am enjoying driving it.

I discovered that the vehicle’s automatic stop/start system was behaving dangerously by shutting the engine off while the car was still moving and only restarting when the brake pedal was released and upon the restart the vehicle would jump forward as if being nudged from behind. This occurred repeatedly and was clearly not normal operation.
Shortly afterwards, I received a recall notification and contacted Nissan to arrange the required work while also reporting the stop/start fault. I was informed that I would need to pay £180 for diagnostics, which was waived, and was directed to Glyn Hopkin Nissan Watford.
After leaving the vehicle with the service department and carefully explaining the fault, I later received a phone call stating there was “absolutely nothing wrong” with the stop/start system. I had no choice but to personally demonstrate the fault during a test drive, at which point the service representative immediately acknowledged that the behaviour was indeed abnormal.
The vehicle was then rebooked for additional investigation. I was informed there would be no courtesy vehicle available for 5–6 weeks despite the ongoing issues.
A few hours after leaving the car, I was contacted again and told that software updates had been completed and the issue had been resolved. This statement proved to be inaccurate.
Since Nissan’s attempted repair, the stop/start system has not functioned once over more than 100 miles of driving. The dashboard now permanently displays “Stop/Start Not Available” without any explanation whatsoever. Prior to Nissan’s intervention, the system at least occasionally provided explanations such as climate control prioritisation. It now simply fails entirely.
In addition to this, the Intelligent Cruise Control (ICC) system now disengages unexpectedly during normal driving without warning or explanation. This creates yet another serious safety concern.
The infotainment system is also highly unreliable. The system regularly resets itself while reversing, causing the rear-view camera feed to disappear unexpectedly. Audio randomly mutes and cannot be restored without manually resetting the unit. Steering wheel controls intermittently stop responding altogether until the system is rebooted.
For a vehicle purchased for nearly £25,000 from a reputable main dealer, this situation is completely unacceptable.
To make matters worse, communication from Nissan service departments has been extremely poor throughout. Calls frequently go unanswered for extended periods, with no voicemail or callback option available. I have repeatedly had to chase updates and support myself. I am still waiting for a call from the service department after well over a month. This delay is unacceptable.

Nicole at Waltham Abbey was really helpful in matching our complex needs with the right model of car. I feel it necessary to report that she was particularly patient with my husband and myself and wouldn’t hesitate to ask for advice from colleagues to ensure we received the correct information.
I wouldn’t hesitate in recommending Nicole for her all around service and customer facing approach.

Glyn Hopkin's MG team at the Mill Hill location were all friendly and helpful. No over-selling, little bit of room on the price, and we got a used car that's running well at a fair cost, especially for London. Foyzul handled the final sale, but we interacted with a bunch of other staff who were great as well. Would definitely use again.

Great service, car ready and waiting. Jason was very helpful getting the deal through.

Absolutely appalling customer service from Glyn Hopkin. It took SIX WEEKS just to get my deposit refunded — something that should have been straightforward and handled professionally within days.

The most concerning part was receiving an email from support literally saying: “We are trying to locate your payment.” That statement alone completely destroyed any confidence I had in this company. How does a dealership lose track of customer payments in the first place?

Throughout the entire process, communication was slow, disorganised, and unprofessional. I constantly had to chase for updates instead of the company proactively resolving the issue. It felt like nobody knew what was going on internally.

If this is the level of competence shown with something as basic as refunding a deposit, I dread to think what the aftersales support or handling of serious issues would be like.

I will absolutely be taking my business elsewhere in future and would strongly advise others to think carefully before dealing with Glyn Hopkin.