Glyn Hopkin Group Reviews 

Such a shame, dropped from what was always a 5 star company for the past 8 years, to a very generous at best - 2 star.
Went in for the Chelmsford service department to look at our 18 month old Juke N-Sport, the infotainment screen has delaminated below the touchscreen surface. Only to be told the cost to inspect the faulty screen would be £180.00 which maybe refunded IF they decided the issue was a fault covered by the Nissan warranty. (Yes the car has been serviced by GH, only 12k miles).
Oh and they need the car all day apparently to look at the faultly screen!
Bizarre lack of customer service, a total departure of the previous experiences.
We have bought over a dozen New Nissan cars over the past 15 years, all from Glyn Hopkins off of the Chelmsford or Colchester branches.
This total departure of customer service will probably, sadly mean the relationship with Glyn Hopkins and Nissan stops with this car

I visited the Mill Hill branch today with my mum and sister to test drive the Qashqui. We were assisted by the lovely Aaliyah. She was honestly amazing from start to finish.

She was so welcoming, friendly, patient and just had really good energy. She made my mum feel comfortable, explained everything properly, answered every question and never made us feel rushed at all.

She made what could’ve been a stressful or overwhelming experience feel smooth, easy and actually enjoyable.

Pardon the pun…… She really helped steer the whole experience in the right direction 😂

A real credit to Nissan Mill Hill. Thank you again Aaliyah, you were brilliant!

We were assisted by Aaliyah who was extremely welcoming, friendly and informative. She made sure we were aware of all the options available, including the adaptions to support my mobility. Overall really great experience and I would recommend.

I would give zero if I could. I saw the manger of the East London Branch Glyn Hopkins and told him I would make a complaint. He said he was happy for me to name him in my complaint but I will not. Their sales team chased me to collect my new MG before the end of the financial year in March 2026. I agreed a date and time to collect the vehicle and arrived as agreed. I was left sitting drinking coffee for 2 hours, to then be told the car had no petrol. An hour later I was told the vehicle had no road tax and that I could not take the car as agreed. I made it clear that I would be away at the end of the week and needed this issue sorted. It was not. This continued for a week. I was then told they would give me a hire car while things were sorted out. I ended up having to change my holiday plans as I was told the hire vehicle could not leave the country, meaning I had to make last minute plans to travel asking a friend to drive instead. I tried to be confident that the school boy error would be sorted by the time I returned to the UK. I had to pay for a flight and accommodation as I could not drive back as I had no car due to Mats lack of checking details before calling me. While abroad I received emails and calls to sign the hire agreement which should have been signed before I left the UK. I did not sign any document for the hire car which was dirty and had no windscreen fluid. I expressed my concerns to Mat regarding the inconvenience and difficulties I would have and incur due to the hire car not being registered for discount congestion charge. I also incurred costs parking outside my house as again, the hire car was not covered under my residence parking permit. All of this I discussed with Matt and his team. To date I have been told all congestion charge and parking tickets are my responsibility. I would not have been in this position if the car I had purchased and agreed to collect had been ready as agreed. The dismissive derogatory tone from Mat was extremely disappointing and not the level of customer service I am used to. It was disgusting and I do wonder if my experience would have more positive if I had taken my male friend as I did when the purchasing my first vehicle form Glynn Hopkins East London. I get the feeling that Mat thinks I should be grateful when in fact I am fuming! I will be thoroughly reading my consumer rights act and contacting their ombudsman as I do not believe I was listened to or treated honestly or fairly.

My 22 slower qashqai had a generator fitted as part of a recall at the end of Jan this year, just by luck I checked the coolant supply and found it on minimum. And that’s odd, because it had just been serviced, so have I got a leak on a very expensive system? No leaks have been found externally by my service garage? Qashqai group tell me it’s not been purged after generator fitted and needs to be done.
Bubbles can be seen in the pipe, I have topped it up several times and it now seems to be settling down, Nissan Bedford can only see me in 2 weeks, although I. Love the car I’m very stressed about this issue, and its out of warranty now.
Has it done damage because air is in the system?

MG MOTOR UK – LIES, BREAKS PROMISE, BREAKS LAW

I BOUGHT MY MG CAR 4 YEARS AGO. IT IS ONLY 4 YEARS OLD.

IT HAS FULL SERVICE HISTORY
IT HAS DONE ONLY 33,000 MILES
NEXT SERVICE IS DUE IN OCTOBER – BY MILEAGE

WHAT HAPPENED:
MY SCREEN STOPPED SHOWING PICTURE.
MG OWN STAFF CHECKED THE CAR THEMSELVES
THEY SAID CLEARLY: “MODULE BOX IS BROKEN – SCREEN IS 100% PERFECT. WE FIX THIS FREE – UNDER WARRANTY.”
THEY WROTE IT ON THE JOB SHEET: £0.00 – NO CHARGE AGREED

NOW THEY CHANGE THEIR MIND:
THEY SAY: “WE DO NOT COVER THIS. YOU HAVE TO PAY.”

THEIR OWN PAPERS PROVE THEY ARE WRONG:
DOCUMENT TSB-MG-HS-047 STATES:
THIS PART IS BAD FROM FACTORY – DEFECTIVE
IT BREAKS EARLY – KNOWN FAULT
SCREEN IS SEPARATE PART AND FULLY FINE
ONLY THE BOX NEEDS CHANGING – FREE OF CHARGE

THE LAW IS CLEAR:
ALL KEY PARTS MUST LAST 6 TO 8 YEARS MINIMUM
MY CAR IS ONLY 4 YEARS OLD.
THIS MEANS IT WAS BROKEN WHEN I BOUGHT IT
THEY MUST PAY 100% – IT IS A LEGAL OBLIGATION

THEY MADE A DEAL – NOW THEY RUN AWAY FROM IT

DO NOT BUY MG.
THEY SAY ONE THING – THEN DO THE COMPLETE OPPOSITE.
I HAVE ALL PROOF – EVERY PAPER, EVERY EMAIL, EVERY NOTE
EVERYTHING IS WRITTEN DOWN AND SAVED.

WORST COMPANY EVER

Mark at BYD Waltham Abbey was super helpful, he wasn’t pushy at all and took the time to understand what I was looking for and what suited my needs best. I’d definitely recommend Mark and his team.

Bought a used MG ZS Hybrid+ Trophy from the Mill Hill branch on 18/4/26, during the order process they agreed to give us the MG car mats for free and said that it would need to be ordered and we should have it in 2-3 weeks time. We paid the deposit, few days later we went to collect the car, we asked for a inpection report for the 52 point check that they did but was told that it was not available. To date no one has called us from the branch, in fact we had to call several times to check on the car mats. Each time it was the same answer, it was on order and they don't know when they would get them.
As an after sales service I would expect them to at least call us to check if the car was ok or not. Fortunately, the car is lovely to drive without any issues. I don't think I will be buying from them ever again.
20/5/26 I have increased my rating by 1 star was the mats did come

Having a service performed by Glyn Hopkin was a deeply unpleasant experience. First, their online "check-in' was simply an attempt to upsell additional very expensive and unwanted extras. It served no other purpose. Then, at the end of the service, they were very insistent on selling a completely unnecessary aircon clean which would have cost more than the service! Although I declined, they tried again a few weeks later by sending a text message that implied that the aircon clean was essential (even though the car had done 3,000 miles since new!). Again I declined but they tried yet again a week later with an email. Their focus is overwhelmingly on selling expensive extras, not on providing a good service to customers.

If I could leave 0 stars I would. Brought a brand new Nissan Qashqai from here and received on 4/4/25, on the 18/4/25 the information screen had a fault, they didn’t take the car back in until the 8/5/25 where it was confirmed new screen was needed, this was then not replaced until the end of May.
June internal looking system failed, booked in for the 7th August fault confirmed and parts ordered. 7th September no communication received, 6th October car booked in after chasing. Update at 5pm fault not fixed still without a car advised will keep over night.

They have now had the car for 7 months and out of those 6 months of this my car was sat outside in Glynn Hopkins car park with nothing being done and no communication!

Car is still in the garage been driving a Nissan Juke for 7-8months now whilst paying for a brand new Nissan Qashqai.
7 months later the car is still there after numerous emails and calls no one answers or calls back.
Now being told on Wednesday this week after totally dismantling the internal structure of the car for the third time they have located and fixed the fault. I advised the caller I am not happy to have the car back as it feels unsafe due to the amount of issues for a new car who said he would look into it.

However no further communication until a threatening email today stating if I do not collect my car and return the hire by Tuesday I will be charged for them keeping my vehicle and insurance will be cancelled. This is disgusting customer service and breach of the 2015 consumers rights act.

I responded to the email 10 minutes later asking for a manager to call me immediately and still no response yet again!

I will never buy a Nissan again or any vehicle from Glynn Hopkins and neither will my family and friends and hopefully no one who reads this.

We recently purchased a BYD Seal U from the Chelmsford branch and had a fantastic experience from start to finish.

We were looked after by Jordan, who was absolutely lovely. She struck the perfect balance—offering help and guidance when needed, while also giving us the space to explore at our own pace. Her intuitive and professional approach made the whole process feel relaxed and enjoyable.

We had the opportunity to test drive two models, which really helped us make an informed decision. We’ve come away very impressed with BYD as a brand—the quality, attention to detail, and level of luxury across the vehicles is outstanding.

We’ll definitely be recommending BYD to friends and family, and in particular the Chelmsford branch and Jordan.

Thank you again for such a great experience!

I made an enquiry about a car I needed. As I didn’t have a reliable means of transport at the time, Mr Nirmal Singh, a very brilliant and polite sales man offered to pick me up from my house for further discussions. He subsequently dropped me back at my house after the deal was done. I am glad the company has someone like him in their trade. He deserves a pay rise. Very brilliant man he is. I would highly recommend Glyn Hopkin group for anyone looking for a hustle free buy.

William. Ochan.

It was a mistake of me ordering car from Glen Hopkin they have the worst customer service sometimes it look as they’re just like to mock their customer they’re never replying also when you call and asking for the person you order the car from they will ply around with you they have you on hold for few minutes and then someone else will answer and he have no clue that I ask for a particular person and when you ask again for that person it turns that this person not at work now this happens few times my advice go to someone else someone that respects you appreciate that you spend your money with them I also mad a complain and again no one really cares

They couldn’t have been more help, excellent service.thank you so much.

I found Kia Colchester’s customer service to be very poor. On 26 March I reported a warranty issue with our Sportage and heard nothing back. A couple of weeks later we called to follow up and the person told us he was just standing in as holiday cover and couldn’t help. So far today we have called three times to get an update. Have been put on hold twice and after waiting 15 minutes listening to the most annoying repeating recorded sales pitch (on a loop!) we ended the call. Phoned again and were left again. Was promised an “urgent” call from a manager but were still waiting. This is our first Kia purchase after buying Fords for 40 plus years with excellent customer service. Disappointed is an understatement!

Efficent, good communication.

I dealt with Syd at Glyn Hopkins MG St Albans. Fantastic service from start to finish. Thank you Syd. Robert.

Unable to leave zero stars, agreed a part exchange deal with Nissan Ipswich to which they were to refund to me £2500 as my car was worth more than the car I bought, they took my £1000 deposit to hold the car I bought which they took immediately. So I’m owed £3500.

That was Saturday the 11th April 2026, it’s now the 20th and I have not received my money after chasing for a week, there is no contact telephone number or Email for their accounts dept (how convenient for them) no one has contacted me from accounts.

Very unprofessional company who don’t give a shit about the customer, WILL NEVER RECOMMEND OR BUY FROM THEM AGAIN which is a shame as Jack Richardson was great to deal with but not Glyn Hopkin as a company.

Harry Gilbert at Nissan Colchester went over and beyond to be helpful, informative and very welcoming and friendly. He was upfront about costings and helped with all the paperwork that goes with buying a car. I'm hoping that my time with Nissan Colchester service department will continue to be as easy as it was with him. A big thank you Harry

Appalling experience with Nissan UK and Glyn Hopkin. Defective product (Nissan). Defective systems (not sure whether a Nissan problem or a Glyn Hopkin problem) - systems down and inability to make appointments. When systems are functioning, there is a fundamental lack of diagnostic capacity to be able to receive a e-car that would not start - I.e left us with no vehicle. No effort to assist. No effort to solve. No room at the inn. The lack of diagnostic capacity is a key issue - either the Nissan product is defective at large or there is underinvestment in the network - but the impact is on the customer and neither the manufacturer (Nissan) or the dealer (Glyn Hopkin) demonstrate any care at all. Neither Nissan or Glyn Hopkin assisted in solving the original problem - and then - after the car was “repaired” and I collected and drove the car home - I discovered a new fault (the camera systems were not working) - I.e the repairs were not carried out correctly and adequate QC checks were not conducted. Nissan and Glyn Hopkin are the worst automotive experience I have ever had and I urge you to avoid both.