Glyn Hopkin Online Shop Reviews 

Zero customer service - they'll just let the phone ring for hours rather than pick it up, and don't respond to emails. Zero updates on order processing. Zero info on whether or not dispatch has happened. (Edit: Got a dispatch notice after a week). I wouldn't pay extra for shipping as it doesn't seem to expedite anything. Presume my order will turn up eventually, although too late to be used for the service it was bought for.

Edit: 1 of the Selenia Quad oil containers arrived unsealed too.

If I could give them a 0 review I would. Sent the completely wrong coolant I ordered, even with all the vehicle make details and registration etc. Followed the returns policy on the website, sent no refund request form as required. Sent the item back by post out of my own pocket and now worse off for it. No response from Glyn Hopkin website, numerous emails, appalling customer service experience and completely unprofessional, bunch of scammers based on their behaviour.

Great product, great service. Thanks. Geoff

Tout c est bien passé vite reçu mais je pensais acheté moins chère mais DHL ma demandé 48 euros pour les frais de douane donc ça revient pareil que d acheter en France dommage que les frais ne soit pas Calculé en même temps que les frais de port

Wanted to return some accessories (unfit for purpose) so followed online advice and emailed them for a returns form. HOWEVER, trying to get replies to emails has been an absolute nightmare, & no-one ever answers the telephone (01708 772866). Been over a month trying to sort it out - not through lack of trying. Appalling service.
WILL NOT USE THEM AGAIN.

Having placed an order without receiving a dispatch notification I contracted the customer service team via email. I thought I hadn't had a reply but I had infact received 2 and they were sitting in my Spam folder.

After I realised and apologised, unfortunately they were awaiting the part from Nissan. A no quibble refund was issued immediately, they then contacted me when the part was available. I reordered and received the partn in less than 24 hours. Excellent customer service. Thank you very much guys.

Ordered some protective straps for rear sill of car. The product arrived but the adhesive was out of date. Reached out by phone and email and got no response. Have since replaced product via another dealer who swapped out the out of date adhesive FOC. Will not use these again.

Seriously Bad experience with this…
Seriously Bad experience with this company and the other sub-companies which they work with and sell their products to call third party companies. I bought a service plan from the third party company Glyn Hopkins with
Service Plan Agreement Reference: XN27C, so you know am not an AI. The car had a major fault after serving it with Gyln Hopkins Manor Park and I had to let it go and get a new car. Which with the plan I had finished payment for which was £700 if am not mistaken
I informed Glyn Hopkin of this new development and request for the plan to be transferred to my new car. Glyn Hopkins told me the service plan wasn't theirs I would have to get in contact with EmaC as they are the owners of the service plan, this was after they have transferred me speaking from one person to the other repeating the same story.
I finally got to EmaC, which they later got to me they will inform the service department who sold me the service to refund me back my money.
Till date I have held nothing or gotten nothing back from these companies.
All I can say is for person to be aware when you buy this plans from this companies you will be at lost as this was my first time to try them and this happened to me as I had a Kia picanto and I have always bought my service plac directly from Kia themselves and had no issues.
These are just Bad companies to deal with and this has been from 2024 awaiting refund, reference number for payment plan with Bumper 1230114

This was the reply I got from EMac as they were unaware of this as the refund as been processed back to Glyn Hopkins to refund me back since July 2025

I am writing in response to your Trustpilot review regarding the cancellation of your KIA Service Plan.



By way of introduction, I am___ Senior Support Team member at EMaC. My role is to ensure our processes are followed correctly and that customer concerns are resolved promptly.



To clarify EMaC’s position: we act as third-party administrators of the Service Plan on behalf of KIA. Our responsibilities include maintaining account details such as bank information, addresses, and general policy/payment records.



We can confirm that your policy was cancelled on 11 July 2025, following your request to cancel on 25 June 2025.



Please note that EMaC does not issue refunds for KIA Service Plans. Refunds are processed by KIA and sent to the selling dealership, who should then refund you directly.



We have attempted to contact you using the phone number we hold on file, but unfortunately have not been able to reach you.

Could you confirm whether you have contacted Glyn Hopkins East London regarding your refund? I am happy to reach out to them on your behalf, but I would first like to understand whether they are aware you are still awaiting repayment.

Kind regards

EMaC Customer Service Team Senior

This Glyn Hopkins bloody thief up till now have not paid me back my money, they kept me for more than 10 working days today is the 12th working telling me they are processing my refund.

The owner of Glyn Hopkins please pay me back my money, tell your worker who ever has taken the money Kia refuned to pay the money back to me

I have given keeley gilder and hassan shah who work as customer care sent me email to provide my bank account details for the money to be paid back to me. As a single money with no help I worked very very hard for my money

Received quickly reasonable price work perfectly Mandy thanks Paul

Excellent experience. Item arrived as described in the listing. Well packaged. Perfect fit for my wife's car. Great price. Would use this seller again.

Really quick dispatch and service would recommend.

Very quick with deliver first class service

Muhammad Sumar Javed gave truly outstanding customer service—responsive, knowledgeable, and went above and beyond to ensure I got the perfect floor mats. Rare to see this level of care. Absolutely impressed!

Good service and information

Quick delivery and very helpful with questions I had.

Extremely appalling experience with this company. I bought a Nissan Qashqai rear bumper styling panel from them on 26 Jul 2025. They were supposed to deliver it in 3 to 5 business days. But the order was delivered only on 12 Aug 2025. I was okay with this as I understand it was due to a delay from the part of their supplier. Still no communication on this matter made me a little frustrated.

Sadly the item they sent didn't had the important spare parts to fit. I called them immediately on their number, no response. Emailed them, no response. I've sent 5 chaser email and yet no response. Literally like the company never existed!! Terrible company with no commitment to it's customers. If I had seen the Trustpilot Reviews, I wouldn't have bought this item. That too Nissan refers me to this supplier for their parts!!! Can't believe it!!

AVOID!!!

The most rude, incompetent, arrogant company I’ve had the misfortune of dealing with. I ordered a simple plastic part for the door of one of our work vehicles at a cost of £68 back in May. When I ordered the part it was marked in green as available so one would assume that 5 days would be ample time for the part to arrive. We are now coming to the end of August and I still have not got the part. After 14 phone calls and 17 emails and Glyn Hopkins passing the blame to Nissan UK I still have not received the part. Glyn Hopkins on line manger Mr Javed has stated that the part was never in stock and there is no time of arrival for the part. By sending passive aggressive emails blaming Nissan UK for all the problems I have faced. Stating on the last email sent to me there will be no further communication with the offer of a refund only. After 3 months of waiting I get sarcasm, passive aggressive emails with no help or solution with the only option of a refund only. The culture of these large companies are shameful with no customer service or compassion just a lack lustre attitude towards customers. And an attitude of contempt if you do o not tolerate there dreadful service. If left me with no option with all the emails I now have to go to trading standards.

I had the absolute worst experience with Nissan. After selling them my car, I had to wait 20 DAYS just to receive my payment. During that time, I was ignored, given the runaround, and treated with shocking disrespect.

The salesman, Lukshan, consistently refused to answer my calls. When I finally reached him by using another number, he was rude and dismissive over the phone. I was left in a humiliating position of begging for my own money at a time when I desperately needed it due to financial issues.

What makes this worse is that there was no manager or higher authority available to escalate the issue to. It felt like they simply did not care once they got the car from me.

This is not how any professional dealership should operate. The lack of accountability, poor customer service, and outright disrespect I faced is completely unacceptable. I will never recommend Nissan to anyone, and I regret ever doing business with them.
Be careful buyers avoid this business and avoid lukshan in the sales , once you buy or sell your car he will never answer your calls . Zero duty of care

Travelled 340miles to be messed around, not prepared, unprofessional, dismissed, not given two working keys, never again