Glyn Hopkin Group Reviews 

Extremely disappointing experience – Glyn Hopkin Watford

I purchased my MG on 9 March 2026 after the original collection on 4 March was delayed due to a battery issue. I was also sold the vehicle on the understanding it came with two keys, but despite repeatedly requesting the spare key, I never received it.

Just 19 days after purchase, the vehicle broke down and left me stranded with my four year old son. The issues included starting/electrical problems, the vehicle becoming immobilised, a key card synchronisation fault and a gearbox related issue recorded during the breakdown/recovery.

I rejected the vehicle within 30 days, and it has been back at Glyn Hopkin since 31 March 2026. Despite this, they refused my rejection and want me to collect a vehicle I have completely lost confidence in.

The matter is now with the Financial Ombudsman Service. Based on my experience, I would not recommend Glyn Hopkin Watford.

Exceptional service from Matthew at BYD. Very knowledgeable and professional.
Efficient from the moment I requested a test drive and throughout the entire process.

Has be the worst sales enquiry experience I have ever had, quoting ridiculous prices to change a vehicle, when other MG dealers are making offers nearly 50% less for a price to change. A sales process that lives in the past as far as getting estimated prices out of them for trade in's. They need to catch up with the online world, as other dealers and manufacturers are, and stop the you must come in so we can appraise your vehicle. Clearly not interested in loyal customers, and only want to deal on their terms.

Absolutely disgusting service

In the past we as a family have purchased 3 or 4 cars from the Milton Keynes branch. Sadly our usual sales person no longer is there, but we will never use them again.

I reserved a vehicle online and all was progressing well. After singing the paperwork online and sending our deposit we decided to drive down that weekend to view the car before expecting to pickup the car within a week.

It took a while to find the car, boxed into a corner pressing up against bushes with very limited space on the other sides due to cars being very close.

Upon inspection we could see dented wheel arches, scratch’s along the bumpers, looking through the windows the seats appeared to be stained/not in great condition. We couldn’t view the others side against the bushes but I suspect multiple other scratches.

We decided actually we didn’t like the vehicle, the damage was never stated to us and we no longer wished to proceed.

I emailed the 2 sales people we had been dealing with and knowing one was on holiday I also tried to call on the Monday.

Fast forward to Wed and no response to multiple emails asking to cancel and return my deposit under cooling off/internet purchase regulations.

I eventually got a call on Wed where I tried to explain nicely we just decided not to proceed and were cancelling as per our rights within cooling off period. Could they kindly arrange age for the return of my deposit (3.7k).

The sales person proceeded to say no I won’t get my deposit back. I explained yes I will as I have the right within cooling off period to cancel plus in addition it was an internet purchase so I actually have more rights. He disagreed and I said and to be honest you tried to sell me a damaged car without declaring so that’s even more of a case (I explained the damage). The sales person proceeded to say he would have to talk to his manager.

24 hours later and I still have no update/confirmation the accounts team are refunding my money. The fact they have attempted to try and falsely claim my consumer rights do not cover me to cancel the vehicle and that they have the right to withhold my deposit is digusting.

If I don’t have confirmation that my funds are on their way within the next 48 hours I will be logging an FCA/Ombudsmen complaint on poor practices/providing false information to withhold money.

In response to the reply - maybe you could ask for details and resolve the matter vs generic response of thanks we will note it/ignore. I haven’t seen a single response to negative comments where you have taken the approach of attempting to assist.

Glyn Hopkin Kia Romford
After a horrendous experience at Glyn Hopkin Kia East London (see previous review) we headed to GH Kia Romford.

From the moment we arrived the experience was completely different - in a good way!

We were greeted by Jon who was both professional and friendly. He was helpful and knowledgeable and took the time to understand what we were looking for and what we needed.

He won our business and got the sale and we highly recommend him / GH Kia Romford.

Post-sale, follow-up communication has been superb - Jon has kept us updated in real time about our purchase, assisted with post-sales paperwork and made sure the whole process runs smoothly.

Highly recommend GH Kia Romford (and Jon)!

thank you so much to riza atuf-omer for a great service, it was my first time driving a hybrid, he talkede through it and made me feel really comfortable. when I changed my mind about colour, he found the exact colour I wanted.
I was pleased with the service received.
it was good to have a follow up call a few days after purchase. thanks again, I love my car.

Totally disgusting attitude from the bishop Stortford branch regarding an issue. I've leased through them for 9 years and would say I'm a good customer. My most recent car all electric which has been a great car so far but we encountered an issue rece6where the car wouldnt start or even register. I called for help and advice but was treated by Ai which was terrible. I finally requested a call back as my wife works with children and her vehicle is very important. I explained my situation and very arrogantly she said I can see her you haven't had a service with us so we can't help. I said sorry I brought the car from you cars, we have a car that's electric which we don't know anything about and need someone to look at it, she still replied with unfortunately because you haven't had a service no. Was so cocky, rude and arrogant and showed absolutely no compassion at all. Needless to say I will not be renewing any further contracts with them and even after saying 9 years of loyalty, they couldn't even care less. Disgusting.

Took car in for diagnostic check as limp mode invoked. Price £180 to plug dongle in and read a code. However cannot speak to branch ( Milton Keynes Nissan), have to go through AI assistant. No communication from the branch, not getting anywhere. Don’t think I will be buying again from GH.

awful experience at Chelmsford. I booked a service and confirmed the price in advance, only to be told when I arrived that I'd have to pay an extra £20 for oil increase due to what happening in the middleEast. The excuse given was insulting. I booked a 2-hour slot but waited 4 hours with no updates, no acknowledgement, and no basic courtesy, no tea, no drink, nothing. Meanwhile, other customers came and left while I was still waiting. My car was returned dirty, with visible marks around the new tires. I paid around £750 and felt completely let down. This isn't the first time either, which makes me question the level of care and service standards at this dealership. I hope management takes this seriously, because customers shouldn't be treated this way.

Glyn Hopkin Chelmsford. Nissan Service Department. Arrived on site to be told my fixed price service price had increased by £20. Reason given; We do not use Nissan oil and cost of oil from our supplier has increased due to the war in Ukraine! Not informed beforehand and nothing on the website to say that a fixed price service is not actually fixed price. I asked to raise a complaint regarding price increase and was told it would be passed to Head Office. The car was returned to me in 50 minutes from arrival after a major service had reportedly been completed. Cost £409.40. Sophie (Glyn Hopkin AI) states the cost is £199.40 and should take 1.7 hours. I asked if a complaint had been raised as I had requested, to be told that they were just about to do so. When the car was returned to me I was given the wrong keys and was unable to gain entry to my car. Another customer had been given
my keys for 15 minutes or so who was also unable to get into their car. I checked my mileage and it was exactly the same as when I left the car despite the service sheet stating it had been taken for a test drive. If the test drive has not been completed despite the checklist stating it had what else had not been done? Considering the major service was completed in half the time Gyln Hopkin specified. I have been trying to get Gyln Hopkin Chelmsford / Head Office to respond to my complaint for 8 days now via Sophie as this seems to be the only way to get in touch. No response.

Great service from start to finish with Wayne in your Bishops Stortford branch, excellent customer service very knowledgeable was able to answer all our questions.
Such a same that Glyn Hopkin"s can't match the other companies Lease Deals as would definitely of used Wayne to sort this for us.

Great service from start to finish - from them finding a car - getting it in all perfect
I must heap praise on Liam Barrett who was my contact at Chelmsford MG he really does go the extra mile to get everything sorted 👍😀 great experience all round - Thank you

Fast turnaround. Great service from Gavin!

Gavin was super helpful and very knowledgeable on BYD’s. Will definitely come back to purchase a BYD through this dealership directly. Great test drive and Gavin ensured to run through every single feature with us - highly recommend!

Had a great experience buying a new car from Connor In Chelmsford. Very helpful and knowledgeable.

Glen hopkins
London near ilford
Experience not good
Might sure you read all the paperwork and understand
Thank you
When you ring through
No one answers the phone
This is my experience
Very frustrating 😕

MG dealership Glyn Hopkin in Milton Keynes is an absolute shambles. I would not recommend this dealership to anyone I know.
My experience left me with the impression that customer service is driven more by greed than by any genuine commitment to customer satisfaction. Throughout the process, there was little evidence of transparency, fairness, or a customer-focused approach. Instead, it felt as though the priority was finding reasons to retain deposits rather than working towards a fair outcome for customers.
The dealership's attitude and conduct were extremely disappointing. They showed little regard for their reputation or for building trust with customers. The entire experience felt misleading and left me feeling completely undervalued as a customer.
Based on my experience, this dealership deserves zero stars. I strongly advise potential customers to think carefully before doing business here.

Had a problem with our new byd after reading the reviews i was expecting a difficult experience but I’ve got to say that from my own experience with this byd dealership they was extremely helpful and efficient with getting me into a vehicle while they diagnosed my vehicle can’t fault them from start to finish recommend , Alexandra was brilliant she was very helpful and a pleasure to deal with

I needed to replace my tyres and made a booking online. However, the online booking system did not provide a specific appointment time, so I called for clarification. I was told that I would receive a phone call the following day, but no one contacted me.

I then called the branch directly and was told that I could bring my car in straight away. Relying on that information, I took my car to the branch. However, I ended up waiting almost six hours for the work to be completed.

This was completely unacceptable. Had I been given an honest indication of the waiting time, I could have brought food and drinks with me, left my dog at home or made alternative arrangements. Instead, I was left waiting for hours with no information about how long the process would take.

To make matters worse, I noticed that members of staff were offering drinks to customers waiting in the sales area, yet I was not offered so much as a glass of water during my almost six-hour wait!!

I am extremely disappointed by both the lack of communication and the poor level of customer service I received.