Glyn Hopkin Group Reviews 

Took vehicle in for an easy MOT in ST ALBANS branch. They did not tell me that they had cracked the screen whilst putting a rear view mirror on and then advised it needed a replacement screen as it would fail the MOT if not. THEY INSISTED THAT THE VEHICLE WAS COLLECTED KNOWING IT WAS COMPLETELY UNROADWORTHY !! They allowed my disabled daughter and her carer to collect it and drive it. DISGUSTING !! They did not want to keep it there for an additional day for the windscreen to be replaced. I now have a vehicle I cannot drive and escalated the complaint to HEAD OFFICE at Romford, who then sent it back to ST ALBANS to deal with!!. The very garage that I am complaining about. Legal action is now being sought as a remedy as they are not fit for purpose and are not taking this issue seriously.

We bought a used car from the St Albans garage. We found missing items when we got home. Initially we were told the missing items would be be couriered to us, however weeks have gone by, no item and no response to emails or phonecalls. Truly disappointed with the after sales customer service.

Recently went for big service and MOT at the Colchester branch of Glyn Hopkins - had minor details to sort out after a brief conversation and agreement these were quickly resolved.
Must fully praise the staff at Colchester service dept - Matt Mollie and Mya - their communication skills and knowledge regarding my issues were first class.
Also had to return for a collection of Duke car mats - again this was quickly resolved.
Colchester Glyn Hopkin Staff from all departments - really professional.
ONCE AGAIN WELL DONE TO ALL CONCERNED.

After 4 phone calls with a robot, being promised a callback in the morning, 3 weeks later and still waiting. So when the contract ends, so does my custom.

Went for a test drive in the Romford branch. Was a bit of waiting around . Booked test drive for 12, was informed they can’t see online bookings so better to call in so was a slight delay.
Chole was amazing talked through the whole process and test drive . She was very efficient with paperwork . Very pleased with how fast she was at helping us order our car. Very polite and professional. Thankyou.

Terrible wanted to get a new MG at Glyn Hopkin on Motability and due to my disability have to have pick up and delivered back for service. The Service and dealer are also hard to get hold of due to central call centre now employed it used to be easy call St Albans direct number and got through straight away. The manager was rude and just said easily we no longer offer pick up and delivery even for disabled customers so will not be buying from them and they are only 5 miles away.According to Equality act and on uk Gov website they are breaching the article 10 of the act.

I am a mobility customer dealing with watford branch and needed to change over the vehicle no staff was helpful no call backs booked in and was not told it has been cancelled or no staff trained if one is off sick really upsetting and I have decided to go to a different make and model and company otherwise I was looking forward to the Nissan xtrail unfortunately absolutely rubbish dealings never known a Glynn Hopkins to be so bad and other hand Danny at MG in the watford side was helpful with the Sevice as the AI didn’t book in service he also passed messages on to Nissan manager who never bothered calling on emailing

Brilliant, fast, professional, clean, low volume relaxing music. The best part for me was that they used ceramic coffee cups and not those cheap cancerous pastic/paper cups like some other services. I couldn't praise them high enough. Well done 👏

I was a happy owner of MG ZS EV Long range for over three years until the problems started. I have had a very positive experience with the car and had no particular reason to complain about either MG dealership or the vehicle itself. It is disappointing that my experience during the past year has changed my perception so significantly. My concern is less about the fact that the car developed a fault and much more about how the matter has subsequently been handled.

I have found it increasingly difficult to communicate with Glyn Hopkin dealership. On a number of occasions, I have contacted the dealership and either received no response or had to repeatedly chase for an answer. I have also experienced difficulties arranging appointments and obtaining meaningful updates regarding the progress of my vehicle. One particularly disappointing example is that, since July this year, I have requested an appointment with Glyn Hopkin MG Mill Hill on three separate occasions so that the continuing problems with the car can be properly diagnosed. Because of lack of response, I have had to raise the issue with Glyn Hopkin customer Care and all they did was to send a mail to the branch manager to contact me. As of today, I have still received no response regarding my appointment request. I find this particularly difficult to understand given the history of the vehicle and the seriousness of the problems I have already experienced since September 2025.

As a customer, it is extremely frustrating to feel that you have to continually pursue the dealership simply to obtain basic communication or even confirmation of an appointment. What has been particularly disappointing is that the vehicle has been taken to Glyn Hopkin on several occasions, including twice to the Watford branch, twice to St Albans branch and a few times to Mill Hill branch and yet the underlying problems have remained unresolved. I understand that some faults can be difficult to diagnose, but I would have expected an authorised MG dealer to have the appropriate diagnostic equipment, technical expertise and access to manufacturer support to investigate a persistent problem properly and, where necessary, escalate it within MG.

Unfortunately, my experience has been one of repeated visits, repeated attempts to obtain information and considerable uncertainty about what was actually being done to identify the underlying problem.

Gavin is extremely knowledgeable and helpful. No pushy sales jargon- kept it clear and concise
Would definitely recommend going to see him if you are looking for a new car

I have been trying to find out how much my service will cost and what the warranty period is for my Nissan. I have used the portal which is hopeless and sent an email to Glyn Hopkin Nissan st Albans. No response at all. Seems like they are not keen on communicating with their customers

This review concerns my experience with Glyn Hopkin Nissan Watford.

I purchased a Nissan Qashqai from the Watford dealership in April 2026 believing that the vehicle had been serviced immediately before collection. The following day I discovered that the service was not recorded in the service book, so I returned the book to the dealership by Royal Mail Special Delivery for the entry to be added.

When the book was returned, the later service entry showed 10,023 miles, despite an earlier genuine service entry showing 10,026 miles, meaning the recorded mileage went backwards.

I formally complained on 14 May 2026.

Most significantly, on 7 June 2026, a Glyn Hopkin Sales Manager confirmed to me in writing:

“Glyn Hopkin did not carry out a service prior to you collecting the car.”

Management subsequently promised a remedial full service, an additional complimentary major service next year, collection and return of my vehicle, a manual courtesy car and proper resolution of the service-history documentation.

Despite months of correspondence and involvement from dealership management and Customer Care, those commitments have still not been implemented.

There are also now two physical service books associated with the vehicle. I have raised concerns about the integrity and future provenance of the service history and have asked for the genuine historic record to be preserved, the position regarding both books to be properly documented, and a formal written explanation together with an accurate Nissan electronic service history.

More than eight weeks have also passed since my formal complaint without my receiving a comprehensive final complaint response.

After repeatedly giving Glyn Hopkin the opportunity to resolve matters directly, I have now formally submitted the dispute to The Motor Ombudsman.

This could and should have been resolved much earlier. My concern is no longer simply about a clerical mistake; it is about confidence in the accuracy of the vehicle’s service history and whether remedies promised by management are actually carried out.

I would strongly advise anyone purchasing a used vehicle from Glyn Hopkin Nissan Watford to check the physical and electronic service history carefully before leaving the dealership and retain copies of all correspondence.

I will update this review fairly if Glyn Hopkin ultimately implements the resolution it has already promised

Customer service needs to improve. Really.

When I received the car back I was told it was fixed. I drove it half a mile and suddenly the warning lights came on and after I pressed OK the warning triangle with an exclamation mark in it remained. It clearly wasn’t fixed as it was in reduced power mode.

Very disappointing experience with Glyn Hopkin Milton Keynes Service Department.

My Nissan Qashqai has had an air-conditioning problem since April. The car was initially re-gassed without the fault being properly resolved. A condenser was eventually replaced under warranty on 24 June, but the air conditioning failed again within just two weeks.

I returned the car on 15 July, when another fault was identified. I was told Glyn Hopkin would deal with the warranty company and contact me about the repair. Despite chasing them, I am still waiting for a clear answer and a repair.

The communication has been extremely poor throughout, and I have had to repeatedly chase for updates. I have now escalated the matter to Nissan UK Customer Care.

After months without properly functioning air conditioning, I am extremely disappointed with the service and lack of urgency. I expected much better from a Nissan dealership.

I dealt with a young member of staff at Nissan Watford who didn't seem very forthcoming with information and I had to keep prompting to ask questions. I asked lots of questions about PCPs (I'm not familiar with them). Finally a manager (assistant mgr)? appeared and literally told me off / made me feel small as he said I was doing things the wrong way round and that need to test drive and then they will discuss deals and told me off as I wanted to know all about deals so I can compare them at home... apparently he didn't like that. He started to question why I wanted to know about the different deals - I only found out about one of them by accident so I was still looking at it when this ass mgr appeared. He also wouldn't give me a trade in figure after inspecting my car either. Everything seemed too much trouble - huffed and puffed esp when I asked for print outs of the cars fitting my criteria. Still don't know if the cars he handed to me on the print outs were ones available in Watford.

I was only "allowed" to have a test drive with the sales person I dealt with and on a day convenient for him and seemingly not convenient for me the customer!

I then needed to change the test drive day and that's when the biggest problems arose.

I emailed Mohammed to change the day and he only just responded ie many days after my request. He can't have been on holiday or days off as he should have at least responded on Thursday (day test drive was booked for since I was told it was so imperative that I took
The test drive with him). He said he didn't have my telephone number to phone me - hmm but he had my email address so not acceptable answer.

I tried to telephone to change my appointment and unfortunately got through to one of your useless AI "bots" who supposedly put me through to a human - still not convinced it was a human... anyway supposedly a new day to test drive was supposedly reassigned to me and I turned up at the appointed time.

Everyone is ignoring me. Finally I speak to a salesperson who is dealing with customers. He said he will get the mgr. Mgr (think assistant mgr)? looks on system and says the test drive is tomo. I said no it isn't I emailed and as no one responded I phoned in yesterday. Oh he said you probably spoke to an AI call centre person!! what was their name I need their name. He was v terse. Tried to make out it was my fault that I didn't know. Me - Sorry I can't remember... he said I need to come when the original sales person is here - I said why, I'm the customer. Mgr asked where my print outs from other day are - I said I was told not to bring them as your stock changes all the time...

My new test drive date wasn't on the system.

Huff puff I will try and look. Mgr says I don't know about Nissan cars only about MG.. mgr wanted to know why I wanted to look at 2025 plates. None of his business... and so his rudeness went on. I was dealt with by contempt and was made to feel small and humiliated.

I wanted to know why my revised test drive wasn't booked in. He tried to make that was my fault.

He very reluctantly looked at cars on the system but it was obvious he didn't have a clue what he was doing.

He said he might be able to find someone to give me a test drive of a vehicle. I sat there for c 50 mins. No one came to speak to me or offer me water. No one took the slightest bit of interest in me! Guess what I walked out.

What a shambolic non customer service focused operation you run. I'm still fuming and am apoplectic about my experience.

I have never been treated by a dealership in this way. It's any wonder you sell any cars!

Needless to say I won't be retuning but everyone I speak to has heard about my vile experiences.

By way of an update. Over two weeks later I have not received an acknowledgment to my complaint from Nissan head office. Their supposedly new branch manager got in touch with me & I reiterated my concerns by email. He has not responded either. Disgusting!

Almost impossible to make contact with Honda aftersales, Colchester. The main problem was the AI generated "bot" that instantly answers the phone and even makes fake typing sounds! I patiently asked it to connect me to a service advisor which it was unable to do I then left my details with it several times but no one called. I then tried using an on-line enquiry form 3 times, one of which did trigger a phone call which sadly I missed. I tried to call back but only got the AI bot again! I finally booked a service on-line twice, both of these did get a response from the head office call centre, but only the second one put me in touch with Colchester.
Chloe from Colchester was polite and helpful although unable to fully resolve my issue she did provide an email address that I can use from now on - this is the reason I have given 2 stars rather than none!
Please do something about "Sophie". Customers need a proper human interaction, or a simple method of contact with an individual such as an email address prominently displayed on your website.

Glyn Hopkin - Mill Hill
customer Service appalling , no customer care whatsoever.
Needed my wing mirror replaced , had to wait an hour and a quarter to be seen , when I was finally seen Suuny told me I must pay £457.79 or they wouldn`t order it -paid on credit card - waited 3 days and was told it was in the Garage.- When I returned - made to wait a further hour - then Whitney the Manager told me they have got the wrong part - I queried this with Damien , who told me that`s what I ordered -WHY WOULD I DO THAT!?- after they told me that`s how the order was placed - I disputed this and asked for my money to be refunded Whitney told me it can`t be refunded - it got heated and Sunny started shouting at me.
After 30minutes of disputing this they finally refunded my money to my credit card
My advice to anybody dealing with these people at this most reputable company -BEWARE
I am an elderly person, Disabled and not in good health ,and I told them , but they had no care or understanding at all .
This experience has left me very distressed and uncomfortable and will never have dealings with this Branch again - having bought 4 cars from them in the past .
Mill Hill you`ve left me very unhappy.

Purchased a 74 reg ,Qashqai from Watford branch of Glyn Hopkin early this year it was a very low mileage model which I was informed came direct from Nissan UK and It was fully serviced at the dealers. I was wondering what/if the next service was due in November or January so tried to phone the dealer. You can only get to contact 'Sophie' their AI assistant who cannot put you through to the service and says she? will put a message through and they will contact me. Er no they didn't. Phoned 3 times same result, very frustrating. Tried online, but I didn't want to book a service I just wanted to know if/when one was due, as this was never mentioned at hand over. I asked to speak to a human, no chance the line went dead. Okay, I tried their Romford head office but again Sophie was there to not help me. I spent a lot of time answering the same questions and never getting to actually speak to someone. All in all their customer service was non existent. This was my first and probably last purchase from Glyn Hopkin
Sophie may be AI but your customers are not.

UPDATE.

Searched the GH website and eventually found the Feedback/Complaint link, you've guessed it. run by that annoying AI - Sophie. Got to the end and filled in my contact phone number for someone who would 'phone me back', 3 days later and no callback. On the last page where you hit 'Submit' the error appears that the browser (FireFox) could not find the server!! No wonder customers do not get call backs.
Even the branch employees are complaining about Sophie but Head Office don't want to listen, but maybe will when they see the drop in sales going to other Multi dealerships.

I called a few times to sort my service out. They have some stupid robot that makes annoying click clack noises to pretend it’s typing. It will take all your details and “book you in”. It won’t tell you where you’re booked or what time. It will reassure you a person will call you back. However, when you eventually get it to trigger a call back, it turns out it never bokked you in and never left your details.

Avoid like the plague!