PosterBurner.com Reviews 96

Placed order. Got confirmation the same day! Then nothing for 8 days, tracking stating it was “printing”.
When I emailed them and asked to cancel, they sent out within hours.
Now it will arrive too late to use
for the event I ordered it for.
A waste of money.

I have order 2x in the past and received great product, but I had a mistake in my 3rd order that showed 2 frames instead of one. I asked them to correct the order which they did [someone named Miguel]. I asked for a credit for the extra frame [$165] I was charged for which Miguel said would be handled. After numerous emails, I'm getting no response. I offered to take credits or points because I would like to place another order. NO RESPONSE. I wish I had read these other reviews before I placed an order with them.

4/25 After emailing a different person [Rick Stephenson] I got an apology and a refund to my CC.

Image uploaded.
Started at $14.99.
The next step listed $21.99.
Got to the shopping cart and had a pricetag of $65.99.

Do people not see this?

Well if I ever get my poster I hope it's not just the thumbnail like some people are saying...if it arrives. Still waiting and waiting and waiting...

I ordered a poster from PosterBurner over 10 weeks ago. Four weeks in, they asked me to leave a review—before I’d even received the item. I let them know my order hadn’t arrived. No response. No update. Just silence.
So, I reordered the same poster, paying the full price again—no offer of a discount or apology for the lost shipment. This time, I asked for a signature to be required on delivery. They confirmed: “Surely. We have the necessary instructions, relayed to our sorting department.” But those instructions were clearly ignored.
Four weeks later, the second order finally showed up. And guess what? The frame was cracked on arrival. I'd share a photo—but their system doesn’t allow it.
I’ve had good experiences with PosterBurner in the past, but here’s the bottom line: when things go wrong, you’re completely on your own. No accountability, no follow-through, and definitely no empathy. Proceed with caution.

Poster came damaged with Fed Ex crushing the tube. They wanted me to pay 13.00 to return ship it, or keep it and 13.00 to ship a new one. I told them they were crazy and why would I pay additional money for something I already paid for. DO NOT USE THEM. THEY ARE A SCAM!!!!

I was sucked into the 'sale' once again. Not again. Just want to give anyone considering using this printer some advice. The thumbnail is the print. They declare that it isn't and maybe it isn't for all the 5 stars out there, but for me the thumbnail was the image that arrived. There is a moment of complete disappointment, after the creation and the wait, the hope (remember I took responsibility for the first failure). Oh well. If you like the look of the thumbnail, you're good.

I have used Poster Burner a few times now, have recommended them to friends and family, and have always had outstanding quality and service.

Recently, my Dad ordered a copy of his baby pic that had a good amount of damage to it when it arrived, making it unusable; Miguel really helped us out and is sending my Dad another copy of his baby pic, thank you Miguel!

I would recommend Poster Burner to everyone, they have really good prices, the quality of what you get is phenomenal, and they ship really fast too!

Thank you very much!!

Twenty days and this very simple order has not been received. The tracking number I've been given just repeats my order but does not give a delivery date. I've left a VM and asked for my money back. Beginning to think I've been scammed.

I had some old frames that I needed odd measurements and I spent hours on the internet and couldn’t find a company that would print in the sizes I needed except for this company. I was a little nervous because the total review score was only 3.6. The response time for my emails was very quick and helpful. The image I sent would not go through email so they sent me a link with log in and password to send a large file image which worked perfectly. From the day I ordered to delivery was 10 days. Packaging was very carefully done and they arrived in perfect condition. I would definitely order from this company again without hesitation. I’m so happy with my pictures. If I could I would show them. Thank you posterburner!

Best costumer service I've ever had.. the poster was even better with super hood shipping time!!

Poor quality poster was sent, impossible to say that it was "inspected" before being shipped, it should never have left their facility. Instead of acknowledging the mistake they try to make it seem as though I am scamming them for a free poster. I have spent a lot of money with this company in the past and I consider this an insult. They ultimately decided they would fix the situation by sending a new poster but never followed through. There are plenty of other reputable companies out there that deserve the business.

Ordered poster for wedding 2 weeks in advance, now 2 weeks AFTER wedding, we are still waiting for poster. Poster allegedly sent but sent through Fed Ex with USPS delivery and never arrived. Must be cheapest way possible. Also package "sent" reportedly 6x6" although poster 17x11". SAVE YOUR MONEY AND DEAL WITH MORE REPUTABLE BUSINESS!

What an awesome poster! Got it on time and exactly what we needed!

I ordered a poster of a recreation of my Dad’s 68 Bronco for Father’s Day and the print time said 2-3 days with shipping up to a week. On the 4th day I received my package, and in great condition. I couldn’t ask for any better quality on the actual poster. It came out great and my dad loved it! Keep it up!

We had a large order of family pictures printed for a reunion and PosterBurner delivered on our expectations. We chose the enhanced premium prints and the quality was sharp and amazing. Thank you!

Poster was supposed to take 2-3 days to print. It took just barely under a month. When it arrived it had scratches on the front, the sides had not been cut well (small parts of a white border showing despite charging me extra to have it cut off), and it wasn't worth the time and money it cost.

Crazy to see some of these comments because our experience was A1+. No issues. Great customer service and overall positive experience.

Never do business with this company. Just light your money on fire. Worst customer experience you could possibly ask for. Go anywhere else but here. Miguel Petines is horrible at his job and should seek alternative employment. Their return policy states you have 5 days to return the item for an exchange or refund. Miguel only answers one email a day, ensuring you will not meet the 5 day window. After he asked me to rip it up, I sent it back to their address intact. In their return policy, they should add " you will be asked for a courier tracking number if you return it to us." Apparently if you don't have the tracking number but they have your physical intact poster, it's lost forever in the abyss of returns at PosterBurner and you will have to purchase a replacement. Again, put this in your return policy. No tracking number, no poster. Horrible company to do business with. Never using them again.

I paid for FedEx shipping and the mailing tube got dented which transferred onto my poster because there was no padding in the tube. I emailed and heard back from miguel~ he had me send another email with a pic of the poster torn into 4 pieces, which I did and never heard anything more about it! I've emailed requesting updates with absolutely zero response. I was so excited to get this print made but it's been just one big disappointment.