I would like to thank all the staff from the reception lady to Mark the engineer for their excellent service in repairing our washing machine We called them in the morning and they came out in t... Toon meer
Bedrijf heeft geantwoord
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My washing machine had a fault.PowerPoint engineer appointment the next day. It turned out to be a major problem and I bought a reconditioned machine to replace it. The next day my old machine was tak... Toon meer
Bedrijf heeft geantwoord
From start to finish a great experience. Marc and Peter fitted my cooker and washing machine today. They arrived on time. Were friendly and efficient and I highly recommend them. Just how good service... Toon meer
Bedrijf heeft geantwoord
Amazing customer service, quick delivery, competetive pricing. They arrived on time as mentioned, did a good job in fitting the Dishwasher and checking everything was working fine and then left. Very... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Huishoudapparatuur winkel
- Huishoudelijke apparaatonderdelen leverancier
- Reparatieservice voor huishoudapparatuur
- Huishoudelijke apparatuur klantenservice
- Gebruikte spullen winkel
Geschreven door het bedrijf
Powerpoint Stores is a family run independent business with stores in market towns Oakengates and Wellington. They have been trading for over 25 years now providing customers with appliance sales and repairs. Due to their high level of service, attention to detail and product knowledge, their customers remain loyal and much of their business comes from recommendations. They provide all household appliances including, washing machines, tumble dryers, washer dryers, fridges, freezers, cookers, vacuum cleaners, smaller kitchen appliances, and much more. They offer delivery and installation options on freestanding and built in appliances. The friendly knowledgeable team go above and beyond for their customers. They have true family values you only experience when shopping local.
Contactgegevens
Verenigd Koninkrijk
- powerpointstores.co.uk
4,9
Uitstekend
532 reviews
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A little disappointed with customer service
My mother used powerpoint and so i followed. I have used this company many times. Usually have a good experience but today did not go to plan. Instead of Powerpoint accepting there was a problem I was made to feel that I had done something wrong when seeking a new cooker. I was told I should have asked for a service I was unaware existed. Had I have known I most definitely would have asked for a pre -visit. Then the electrical problem would have been discovered. I would ask the person who took my call to listen and not lecture. The only positive experience today was the gasman Sherman, who could at least connect the hobs. No ovens until I find an electrician. I do thank PowerPoint for refunding the electrical installation costs initially charged. Some lessons learned I feel. Cooker looks great. Will be good when I can use it. Will still shop at PowerPoint.
15 oktober 2025
Review zonder uitnodiging
Antwoord van Powerpointstores
Good afternoon Lynn,
Thank you for taking the time to share your feedback and for your continued loyalty to Power Point. We're truly sorry to hear that your recent experience didn’t go as smoothly as it should have.
We understand how frustrating it must have been to encounter an unexpected electrical issue and to feel that your concerns weren’t properly heard during your initial call. We’re sorry that you feel that way. As you asked for a dual fuel cooker in a certain size and knew the make that you were originally looking for then there would be no need for us to provide a measure up service. Unfortunately the product that you were seeking was not quite the product that you asked for in store and our team would not know this.
On a positive note, we're glad to hear that Sherman was able to assist and that you're happy with the look of your new cooker. Thank you also for acknowledging the refund for the electrical installation—our aim is always to resolve issues fairly when they arise.
We’re grateful for your continued support and hope to provide a smoother experience next time.
Warm regards,
Customer Service Team
Power Point
I originally used PowerPoint with my…
I originally used PowerPoint with my work place in the high street for our white good needs and always had a great service. In recent years I continue to use them for my own household white goods. The team are always friendly and deliver a great service at a really reasonable price, thank you!
7 oktober 2025
Antwoord van Powerpointstores
Good Morning Mrs Evans,
That's wonderful to hear! We are incredibly appreciative of your loyalty, both during your time with your workplace on the high street and now for your personal household white goods needs.
It means a lot to us that you've consistently had a great service and found our team to be friendly and our prices to be really reasonable. Providing a great service at a good value is always our top priority.
We truly value your continued support over the years. Thank you again for taking the time to share your positive experience!
The Power Point Team
Antwoord van Powerpointstores
Good Morning Mr Charles,
Thank you for the 5* review. We are happy we were able to provide you great service with a prompt call out.
Thank you,
The Power Point Team
quick and efficient service.
6 oktober 2025
Antwoord van Powerpointstores
Good Morning Mr Jackson,
Thank you for the 5* review. We are glad we were able to provide you with quick and efficient service.
Thank you,
The Power Point Team
1st class service
Always an excellent service from Power Point. Staff are polite, patient and extremely helpful. I have used PowerPoint for all my white goods and would not use anywhere else
25 september 2025
Antwoord van Powerpointstores
Good Morning Mrs Chatfield,
Thank you so much for taking the time to share this wonderful review.
We are delighted to hear about your experience and that we consistently provide excellent service. We take great pride in our team, and your recognition that our staff are polite, patient, and extremely helpful is a fantastic testament to their dedication.
We truly value your continued loyalty and appreciate you choosing Power Point for all your white goods needs. Knowing that you "would not use anywhere else" is the highest compliment we can receive and reinforces our commitment to maintaining these high standards.
Thank you,
The Power Point Team
Matt was fabulous and honest
Matt was fabulous and honest! Oven repaired and at a very good price! Well worth paying instead of a new one! Definitely recommend
7 oktober 2025
Review zonder uitnodiging
Antwoord van Powerpointstores
Good Afternoon Mrs Green,
Thank you so much for taking the time to share your wonderful feedback!
We are absolutely delighted to hear that you had such a positive experience with Matt and that you found his service to be both fabulous and honest. Providing transparent, high-quality repairs at a very good price is exactly what we strive for, and it's fantastic to know that your oven is repaired and performing well—making the choice to repair over replacing worthwhile!
We appreciate your strong recommendation and will certainly pass along your kind words to Matt.
We look forward to being your first call for any future appliance needs!
Thank you,
The Power Point Team
The staff were consistently good
The staff were consistently very good. The price for the quality service very goof
27 september 2025
Antwoord van Powerpointstores
Good Afternoon Mr Blackstock,
Thank you for the 5* Review. We are really glad that the staff delivered great service throughout and you found the pricing to be great in balance to the service recieved.
Thank you,
The Power Point Team
Very good customer service very…
Very good customer service very friendly very helpful man
24 september 2025
Antwoord van Powerpointstores
Good Afternoon Emma,
Thank you for taking the time to share your feedback. We are delighted to hear that you experienced very good customer service and that our team member was very friendly and very helpful.
We pride ourselves on having a staff that is both knowledgeable and approachable, and it is rewarding to know this was reflected in your experience.
Thank you,
The Power Point Team
The most helpful service in an emergency
The helpful service over the phone.
Immediate delivery - no extra charge
Delivery man who helped me find the best place for my new appliance.
One well satisfied senior citizen - who has always found Powerpoint staff at Oakengates informative, helpful in an emergency, practical and cheerful.
16 september 2025
Antwoord van Powerpointstores
Good Afternoon Mrs Nelson,
Thank you for taking the time to share such detailed and generous feedback about your recent experience with Powerpoint at Oakengates.
We are delighted to hear about the helpful service you received over the phone, the benefit of our immediate, complimentary delivery, and the practical assistance from our delivery team in finding the best placement for your new appliance. Our team takes immense pride in being informative, helpful, practical, and cheerful, especially when assisting our customers and during emergencies.
It is incredibly rewarding to know that we have earned your loyalty and satisfaction over the years. We look forward to continuing to serve you with the high standard of care you have come to expect.
Thank you,
The Power Point Team
Friendly and efficient service
Friendly and efficient service, very knowledgeable and fixed my leaking dishwasher. Nice to support your local high street.
15 september 2025
Antwoord van Powerpointstores
Good Afternoon Mr Parry,
We are so pleased to hear that you experienced friendly and efficient service and that our team member was very knowledgeable in resolving the issue with your leaking dishwasher. Getting your appliance back in working order quickly is always our top priority.
We especially appreciate you mentioning the importance of supporting your local high street. As a local business, we genuinely value the trust and support of our community. Your kind words reinforce the quality service we strive to provide every day.
Thank you again for choosing us!
The Power Point Team
Antwoord van Powerpointstores
Good Morning Mr Johal,
Thank you for the 5* review. We're thrilled to hear that you experienced good service all around.
We appreciate you letting us know, and we look forward to assisting you again in the future.
Thank you,
The Power Point Team
Matt and Mark came out to repair my…
Matt and Mark came out to repair my range master oven. They were friendly, efficient and answered all of my questions.
24 september 2025
Review zonder uitnodiging
Antwoord van Powerpointstores
Good Morning Mr Bufton,
That's fantastic to hear! We're delighted to know that Matt and Mark provided you with such a friendly and efficient service when repairing your Rangemaster oven.
It's great that they were able to answer all your questions as well. We strive to ensure our technicians are knowledgeable and helpful.
Thank you for taking the time to share your positive feedback. We will certainly pass your kind words along to Matt and Mark.
Thank you,
The Power Point Team
Excellent service from an engineer…
Excellent service from an engineer coming out to supply and fit of a new dishwasher. Thoroughly recommend
17 september 2025
Antwoord van Powerpointstores
Good Morning Mrs McDonough,
We sincerely thank you for taking the time to leave a five-star review. It is wonderful to know that our engineer delivered excellent service. Your kind recommendation is highly valued.
Thank you,
The Power Point Team
Excellent service.
Everything that it said on the tin, PowerPoint stores did. Exceptional service from the first phone call to them, to the replacement machine two days later.
15 september 2025
Antwoord van Powerpointstores
Good Morning Mr Dunn,
Thank you so much for your glowing review! We are delighted to hear that we were able to provide you with exceptional service, from your initial phone call all the way to the swift replacement of your machine.
Our team works hard to ensure a seamless and efficient process for our customers, and we are thrilled that we met your expectations. Your feedback is greatly appreciated, and we look forward to the opportunity to assist you again in the future.
Thank you,
The Power Point Team
Prompt response and appointment to…
Prompt response and appointment to breakdown call. Service technician was knowledgeable and advised well on my options, very polite too.
15 september 2025
Antwoord van Powerpointstores
Good Morning Mr Wardle,
Thank you for your 5* review!
We're glad to hear you had a positive experience with our service technician. We pride ourselves on having a knowledgeable and polite team, and we will be sure to pass your kind words along to them.
Thank you,
The Power Point Team
Diagnosed the problem ordered the part…
Diagnosed the problem ordered the part back within the week to do repair
6 september 2025
Antwoord van Powerpointstores
Good Morning Mrs Ruttertom,
Thank you for the 5* review. We are glad that we could fix the problem in a timely manner and get your machine all back up and running.
Thank you,
The Power Point Team
Antwoord van Powerpointstores
Good Morning Barbara,
Thank you for the 5* Review. We are happy to hear our staff were friendly, professional, knowledgeable and quick completing the job.
Thank you,
The Power Point Team
Just a great business to deal with
Just great service - communication fab and here quickly. Repair done by Matt - great chap helpful & friendly. Would always use PP!
4 september 2025
Review zonder uitnodiging
Antwoord van Powerpointstores
Good Morning Kallie,
Thank you so much for the fantastic feedback! We're thrilled to hear you had a great experience with our service.
It's wonderful to know that our communication and speed met your expectations, and we'll be sure to pass along your kind words to Matt. He's a valued member of our team, and it's great to hear he was so helpful and friendly.
We truly appreciate your business and look forward to assisting you again in the future!
Thank you,
The Power Point Team
Matt arrived on time to repair our…
Matt arrived on time to repair our dishwasher. He was very polite and professional and got the work done quickly explaining everything well. We would certainly recommend Powerpoint Oakengates and Matt
26 augustus 2025
Review zonder uitnodiging
Antwoord van Powerpointstores
Good Morning Mrs Bennett,
Thank you for your fantastic feedback. We're thrilled to hear that Matt provided such an excellent service.
We'll be sure to pass your kind words on to him and the team. We pride ourselves on having knowledgeable and professional engineers who can get the job done efficiently while keeping our customers informed.
We appreciate your recommendation and look forward to assisting you again in the future.
Thank you,
The Power Point Team
Very good service.
Very good service.
Matt, the engineer, was extremely pleasant and fixed our appliance very quickly.
27 augustus 2025
Review zonder uitnodiging
Antwoord van Powerpointstores
Good Morning Mrs North,
Thank you so much for taking the time to share your feedback. We're delighted to hear that you had such a positive experience.
We'll be sure to pass your kind words on to Matt. We're proud to have engineers like him on our team who provide excellent service.
We appreciate your business and are glad we could get your appliance back up and running quickly.
Thank you,
The Power Point Team
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