Respond Services Reviews 24.633

Very friendly professional guy. Gave some good advice about future use of the fan oven.

Engineer phoned to say was on his way, was obviously very knowledgeable & experienced, diagnosed fault quickly & had correct spare part with him to fix the problem. Excellent service, highly recommended.

Good communication turned up on time
Took the 3rd visit to fix . Mine is a dual top oven so once it was diagnosed as the electrical problem it was fixed straight away and in print fashion
The men were both very professional and helpful in getting the correct diagnosis and fixing the issue

Noel quickly fixed our oven. He has been efficient and friendly. I would highly recommend him.

The engineer that came was fantastic, he replaced our broken hob in less than 10 minutes and didn´t do any sort of mess in our kitchen. I strongly recommend him to other customers and this is why I am still giving 5 stars (he deserves it!).
Booking the service, however, was a lengthy process and I spent probably almost an hour to book it. I was also disappointed that in the previous week Zanussi did not inform me the (Then) booked repair was not gonna happen until I called them at the end of the day of the day before the repair to ask why I hadn´t received a confirmation text informing the time slot for the service.

So basically: engineer guy that came - fantastic; Zanussi booking service: lengthy, had to speak to different services via chat, repeat information, wait a lot. Customer service: not great, I was not informed that the first booking wasn´t gonna happen.

The engineer was very polite and friendly He explained the issue with the dishwasher clearly and completed the repair quickly and efficiently, leaving everything clean and tidy. He also gave suggestions on maintenance. Excellent service.

Quick and professional

Engineer was friendly and ensured everything was working fine

Your engineer was really professional and skilled .

Really friendly and helpful engineer

Service engineer was on time, phoned ahead to inform us of his arrival time . The work was carried out efficiently and a full explantation was given as to the repair to be carried out and it was undertaken efficiently . The engineer ensured everything was working after the repair, took time to clean up and replace everything as it was originally . Top marks

On time pleasant and did the repairs necessary.

the man was so helpful he found the problem and fixed that in minutes. also he guided us for the future problems and whomever to contact.

Great communication on arrival.
Very friendly and explained the issue and resolved it very efficiently.

Professional, efficient and friendly service. Fixed the hob in no time and took extra care to protect the surfaces while doing so.

When the chap came he was early only took 30mins to replace drum etc,was very confident and energetic, focused and pleasant to have a quick chat.

I was offered an earlier day . The engineer was early. This all helped as it was my main oven that wasn’t working.

Just a first class service