Powershop Reviews 

Worst customer service ever!

Everything was fine until I needed some customer service. 3 emails, no response. Multiple ph calls I gave up on because the wait was too long. Eventually I got someone on the phone who started off pretty rude.. he clearly didnt give a sh?t. Eventually he said he would email me instructions to send pictures of my meter as he agreed my billing didnt accurately reflect my usage. But he never actually sent the email... dont bother trying to contact them on Facebook, they dont reply... oh and when I deactivated my direct debit using the app.. they still took payment. Im leaving for electric kiwi...

Worst power company ever. They take 10$ off me a day. Im im a single bedroom house live alone and am only usen my fridge and heating my hot water cylinder witch im not even usen hardly. I know families of 5 in 3 bedroom houses usen less! I want at least a month's free power for the continuous ripping me off! I will be changing power provider as soon as my credit has ran out. Not happy with this company at all. Makes me wonder how many other clients they are ripping off

New app is terrible, communication is very poor. Power cost has doubled in a month since the change to the new app.

One star is too generous.
My power went up $200 with new app move. Can't put in my own amount into power shop and they said I owed 28 dollars when I didn't make the purchase. the customer service is shit. And now my bills are 343 bucks every month. 0/10. Get better powershop. Your old app was better. Nah not doing this with them.

Don't use power shop, I was with them for about 4 to 5 years, and they where good, but more recently I paid my bill in full and they still constantly try and take money that I have already paid via dd. I have called 3 times (which should have been resolved in the first) and even though they say they are fixing the problem, but they have lost my trust. I can't believe they let a new CSR actually cause a customer so much stress. So now as of the 23rd I am moving power companies. The date that I paid my power bill was on the 6th of this month. They got it on the 7th.

Been trying to contact powershop for days now through email and phone. Emails are ignored and phone on hold all day yesterday I did get one phone call the person said it would be sorted if I downloaded the app so I downloaded there new app I paid my bill nothing is showing on my bank statements getting really frustrated. Even though I have paid it's still saying I owe money they need to sort this out wanting to switch power companies now sad as I've been a customer of there's for years.

Our last power bill was $384.23 paid on 6 July 2026, but because we were moving to another supplier, they then sent another invoice for $190 to be paid on 13 July 2026, that being ONE week after we just paid the highest bill of the year so that would now be a total of $574.23 and you wonder why I DO NOT RECOMMEND, PLEASE BE AWARE OF THEIR FALSE PROMISES AND FAKE EXPECTATIONS...they don't care that you are struggling to pay other bills (especially paying a weeks income on a power bill), they don't care that you're trying to keep warm during winter to avoid getting sick and ending up in hospital with pneumonia. All they care about is your money, they definitely have no customer service skills...it's a NEGATIVE 1 STAR RATING from me...POWERSHOP YOU SUCK!!!

Terrible customer service, weeks to respond to emails, live chat seems to be permanently off and no response calling.

Horrible communication. It takes them up to a month to reply to each email only to completely miss the point in question and when you ask them to clarify, you have to wait another 10 to 20 working days, at least, and a totally different person continues to avoid answering your questions and the cycle goes on and on

Firstly one star is a star too many. I have an account issue where my purchases are not credited to my account but added to a debit account and tryiong to get help by phone and email was useless. Acording to Powershop I owe a lot of money purely becase of their accounting software. Isnt this a Meridian company? Don't they know how t fix this promblem and please, please communicate!

Worst experience after they made a new app. My powerbill is gone crazy!. My app showing $150 of electricity used in last 5 days. My actaul bill roughly climbed to 300 for a month in winters. Glad to took decision quick enough and leaving them. Please research and go through leggit reviews. Stay safe and away from getting ripped off.

1 hour and 16 minutes waiting on hold until I decided to give up. Worst customer service experience of my life. Have been a customer for 7+ years and everything has gone downhill since they changed their app, I am so frustrated and disappointed. The new app is completely broken. My power bill went up by over $100 for this last month compared to my bill from last year, same dwelling, no major changes in our activity, if anything we're at home LESS now because I don't work from home any more. I would avoid these guys at all costs.

started off well Good low monthly bill and then went up nearly $50 a month. All they could say was Power goes up in winter. I don’t have a heat pump I shower at the gym I live on my own. I should not be paying $170 a month. seven months with Power Shop and I’m ready to leave.

I switched away from Powershop after ongoing issues with billing clarity and slow customer service. My final invoice showed a credit balance, but when I asked about the refund process I received no reply. The final email they sent was also confusing, stating that a “new customer” was taking over my address on the wrong date, even though I had simply switched retailers. The app is unclear, pricing feels unpredictable, and support responses were inconsistent. Overall, the experience was frustrating enough that I chose to leave.

Overcharged me without an explanation and now I've been on hold for over 40 mins! Terrible experience, switching companies ASAP.

I rang powershop last week and was on hold for 1 hour and 15 minutes. They answered and put me on hold for another 5 mins then it only took 5 mins to answer my question. I will never get that time back. They don't offer call backs either. Today I had to ring them again and I've now been on hold 20 mins and counting. Customers service is not a priority for this company

This level of service is disappointing, no response at all, either email or phone call

Powershop used to be superb. Fantastic customer support, competitive pricing and a well designed intuitive app for access. However. A redesign of the app losing all of the formers charm and usability and somehow making contacting them nigh impossible has made the company obsolete. From pretty much the best to useless in a matter of months.
Well done to the bosses at Powershop. You must be so pleased.

I understand power rates have risen… but this is insane.
Last year 10 May- 9June cost us $328 for 803kWh, This year (same period) it cost $302 for 620kWh. Only $26 less for almost 200kWh less seems so wrong…
Just because companies don’t have to charge low user rates anymore (or are phasing them out) doesn’t mean they have to stop, pure greed.
I can’t use my heater or have a hot shower without worrying about the cost.