Powershop Reviews 

I have been a customer for just over two years. Over this time I have had two emails advising of small increases, each of which was estimated to be about $15 a month. While I am using the same power kilowatts as two years ago, our monthly pricing has increased by 67% over the two years... nothing like the suggested $30.
And do you think I can even talk with anyone about it? The app won't even allow me to start an online chat with a customer service person and there is no number to call.
This whole experience causes me to feel that the company is dishonest and is hiding behind their app. Do better Powershop!

I used to love Powershop. Reasonable prices, cheerful staff (and they were easy to get hold of). New app is a disaster. Not sure why it changed, but it definitely did not have customers in mind. A whole lot of functions have disappeared. It is no longer easy to manage my power usage. Whoever drove this change has absolutely no idea about customer service.

Changed app, can't sign in, can't contact,no answer to phone calls on help line num ber they sent me. Have emailed,msgs, tried on line chat.but gave up after being moved from fifth in line to 17th in line for some reason.
Can't complain about service because there is none.. time to move to other provider me thinks.

As a long term Powershop customer, I have been totally disappointed by their very poor service following their disastrous app update. I had prepaid my power to January 2027 but now it’s showing only paid up to October 2026. Despite several emails and chat messages, I have not had one response. I have lodged a complaint with the Utilities Dispute Commission as I believe I have been subject to fraudulent service. I will not recommend Powershop to anyone.

can't sign in to account , and don't recieve any emails with new passcode very pissed off spend hrs waiting on phone no one picks up

Absolutely hopeless can not get in touch with the live chat down phone over an hours wait I canceled my Powershop connection two weeks ago after waiting an hour on phone still being charged for power do not go with this company I’m still waiting for phone to be answered over an hour web chat down

5 years no issues, new ap an absolute nightmare! Our power has tripled in price im never in credit when the money comes out the same night for a power pack and it took some narley comments for someone to finally respond to me.
We are changing companies.

Had been happy with Powershop for years. Moved house and they forced us onto the new app, but didn't load our property onto that app so could only see the old property. When that ended we had no properties or ability to buy power. Also moved from face id logon to sending an email with a code - didn't help me as the email they used was my husband's despite it being a joint account, so to log on to the app I had to bother him. Tried calling and made a deal to myself that if I could sign up to Electric Kiwi before someone answered then I would change. Now happily with Electric Kiwi. But worried from these reviews that I won't get my money back on prepaid power. So far emails have gone unanswered. Will be complaining to the Electricity Authority if not.

Would rate lower if I could.

Company has turned into the worst downfall I have ever seen. Owes me over $1000 dollars and can't find any of my data

Would like to change power supplier from Power shop to someone else after reading all these negative reviews. I havent been with them for long but now that they have changed their App & apparently its horrendous, I'm dubious to sign back up with them. Any suggestions?

Powershop's KEY value incentive up until March 2026 was a great mobile app - smooth and clean UI with dark mode, good historic usage/cost tracking (importantly including on/off-peak breakdown), educated future projections, and ease of management & purchasing.

With their app being paramount to their business model and value, you'd expect that replacing such a vital customer gateway would be done with surgical precision. Unfortunately the new app is a rushed, clunky, and hideous 2010-esque mobile website inside an app wrapper. It's missing core features from the previous app and the retained features are worse/degraded. There are too many feature and UX issues to list here.

To top it off they didn't even bother migrating customers' historic kwh usage and cost data, which should have been a primary consideration of moving to a new system. No historic data means usage/cost projections have nothing solid to base themselves on and are inherently misleading. My algorithm now only has mere days of data to reference instead of years and therefore doesn't have a clue. There's no indication whether a full historic data migration will ever be completed. No response from their support team about it.

They've literally overnight burned away any incentive that existing customers had to stay with them. And there's a serious lack of acknowledgement on their part. A "we've really messed up and we're sorry, here's an actual roadmap to rectify all issues and get things back to how they were" would be a good start.

Without them taking any sort of ownership or care, now looks like a really good time to switch providers.

Treated appallingly by Jess. She just vut me off without explanation. I can't get my problem solved.

Complete horrible new web site, diabolical to use, old one worked great with payments a breeze and information easy to find. New one had to go thru hoops to arrange payments. Hard to locate information. Looking at alteranatives.

Q: What happens when you treat customers (who have been loyal for many years) like garbage and disregard feedback?
A: Your app goes to the bottom of the rankings and you bleed customers.

They are so cowardly that they've turned-off and deleted comments on Facebook and blocked their own customers.

They are so arrogant that they still refuse to admit that the new app isn't fit for purpose.

Avoid this company at all costs.

Prices are changing all the time, and you have to buy a long way ahead to make real savings. When leaving Powershop all of a sudden all the credit I had which should have been refunded disappeared. Would not recommend to anyone.

I’ve been with Powershop for many years. They have recently transferred me to a new software platform. I recently tried to contact them with a query, email and phone, and have found a “black hole”. Live chat is also useless as it can’t handle customers on the new platform.
I can’t stand companies who are happy to take your money but can’t be arsed with you when you have a even a simple query. I’ll definitely be leaving this company asap. Only hope I get my money back on my prepayments!

Have been with Powershop for a few years now but their new site is horrible. The previous app was very easy to navigate but the new one is meant to confuse. Will be looking for another provider. Not impressed

going great till they moved to new app,want to switch but have 200 bucks credit for coming months.

We’ve been happy with Powershop for years, but are now looking for alternatives. Their new app is amateur, buggy and difficult to navigate. We’ve now been overcharged and there’s no way of seeing where and why, so it’ll be a call to customer service to no doubt wait on the line for hours to get told there’s nothing they can do. Researching other providers this weekend.

This mob don't even rate ONE STAR!!
Joined july '25 with 12 Free W/ends of Power. They are now changing to new system latest bill doesn't include supposed free W/end eligible April!! Cannot log in to Online Account, won't answer Emails. If they had any integrity they would delete the New App, and re-activate the Old App!!