Powershop Reviews 

It was a good company until it raised its prices and moved users to the new app. They force you to sign up for and download the new app, which is not easy to use at all. The worst part is that online chat support is not available on the new app. When you call, you first reach the support team for the old app, who cannot help, even after a two-hour wait. They then transfer you to another team that supports the new app, which means another hour of waiting. How can a company get this BAD so quickly?

Powershop used to be quite reasonable however they recently forced me to "upgrade" from their old app (that worked perfectly) to a new one that is absolute garbage. Buggy, half finished, poor colour palette. It's like a half ass AI version of the old app that worked perfectly. The pink is terrible compared to the old one used and the app is less user friendly than ever before. Their "still to pay" section makes no sense and will be confusing for the elderly. They need to fire the entire team who designed this nightmare. Back to powerswitch to find a better provider. You know they will double down on this new app but its literally not worth the hassle.

I had Powershop in Australia and loved it. In NZ, it is a disaster. I have been trying to get a quote from them for a week now. People on chat say they are sending it, and it never comes through. They are constantly short-staffed and unresponsive. I'm at the point now when I'd rather pay more.

Useless, abusive emails.

they only have a chat function and no call back function. Even after waiting for ages you suddenly jump back to 11 position after being in the 4th position in the que. Very old school

Awful!
I only switched to Powershop because my usual provider (Flick) needed a smart meter and my new property didn’t have one. The whole experience has been underwhelming. The “gamified” billing system involves buying tiny powerpacks to save a couple of measly percentages is just irritating. I don’t want to micromanage my power usage; I just want a fair, consistent price per unit.

Customer service doesn’t help the situation. You’re forced through a clunky chatbot and a maze of FAQs before you can reach an actual person. The advisors themselves are very helpful once you get to them, but it often takes too long. When I had to arrange a meter relocation, their seven-day email response time made something simple unnecessarily drawn out.

Overall, the system feels more like work than a service. I’m looking forward to switching back to a provider that just keeps things straightforward.

Don't go with powershop, been waiting a month for them to pay me what was left in my account, multiple chats emails and still I dont even know if I'm getting refunded, the staff don't help. The only way to really talk to them is chat and a complaint form. Useless. It was good, Consumer best power company apparently. Put the price up too much, buying the bundles is dumb, the customer service is really bad. Keep an eye on the powerswitch thing. These company's don't care for their customers anymore as soon as you see one cheaper do yourself a favor and change. Companies won't even compete to keep you as a customer anymore so I wouldn't bother asking just leave

Can't talk to people I had a stroke back and want to talk with humans not a website
Adrian

Emails not answered, wait for ever on the phone to talk to someone who won't help, can't help.

Most expensive power in NZ.

I am in my home once every 3 months for ten days, nothing is running when we are not there, and my power doubled in price when I joined.

DO NOT EVEN CONSIDER THIS COMPANY AS A VIABLE OPTION.

Minus one star
No customer service on phone or chat
Won't allow me into the app
Worse than hopeless

Zero customer service!
Takes days to get a response and even then they just make assumptions rather than ask the questions.
Daily rates are not as advertised out by mealy 50cents per day!

We got a 2nd property. Our current power company is closing up and not taking on any new property sign ups. So I went to these guys and transferred both properties over. They said everything was fine over the phone. Next, the power at the 2nd property was shut off which sent me into panic mode as it's the office space. I found a hidden email in my junk folder from them saying that they declined my application due to a bad credit check! Which was impossible! I tried to contact them and all they said was contact the credit team. No way am I begging to be their customer. Went to Genesis energy who said my credit was perfect! They got my power back on the same day.

If you want to make power buying painful move to Powershop! It’s punishing going into the app to buy power, it’s also just dumb waste of time!

The customer support is also horrible! I would highly recommend not using these guys- you save little to nothing for a whole lot more pain!

Needed to get a simple answer to an account question. Chat said I was 81st in the queue, as if we have time to hang about all that time?! So then tried emailing. Automated reply stated allow 10 working days for a response. Turned out to be 20 working days! Then got told they couldn't see the issue I had described. So a total fail in Customer Services. Powershop used to be brilliant in this area but not now.

Better hope you never have to get hold of them on their only contact...the CHAT BOX!! Yesterday there were 80 in the queue. I could not wait. Today it was 36...still waiting for a response. Absolutely not good enough. Who has time to sit around for a day to get hold of them!!!

Newsflash: If you’re ‘going digital’ Powershop, make sure your sh!t is in working order. Can’t believe something as simple and boring as switching electricity can be messed up so badly.
AWFUL experience. Don’t do it! It’s not worth the “savings”. I signed up. There was a mismatch in ICP vs their record…. Did they tell me?? Nope. They just disconnected my power. When I phoned, the lady acted super condescending as if I hadn’t paid my bill. I asked why no one had thought to tell me the situation. She just said she couldn’t advise me in that, then had me self-transfer?!?! into a different 45 minute queue, and no resolution. Grrrr.

Unbelievably useless support, no email contact, no call back contact, phone call to support is wait in a queue for 2 hours.
Online que is currently 197 people, counts down to 100 then stopped then someone messaged me saying I am unresponsive and I have to join the queue again.
There app is a scam, they remove the promised discounts as soon as you log in.

Do no go with this company. I am canceling by moving to another company today.

They are absolutely useless. Trying to discuss anything takes forever to get in contact with them. No phone number only live chat that you have to sit and wait forever for someone to answer.
Would not recommend this company to anyone

On hold for hours, can’t get an answer out the script reading staff, wasn’t warned I would need to be waiting around the property for them to remotely switch on, when I arrived home I was expected to wait another hour, power could not be switch on remotely and was told I would need to wait for staff to arrive to physically switch on anywhere between 3-6 hours later (assume I was expected to wait around for them to arrive without a realistic time frame) canceled account with power shop before even getting the power switched on

Powershop have a complicated dual peak/non-peak rates with a high daily charge with each month's kWH rates for different for the future months. This makes it nearly impossible to calculate whether you will be better off with them. I had to input their next 12 months varaible rates into a spreadsheet, calculate the daily rate using 8/16 peak/non-peak hours per day, apply that rate to my last 12 monthly kWH usage to see that Powershop are more costly than Mercury.