Powershop Reviews 

Their customer service is rubbish. They have no phone number. You can’t cancel and you have to wait online with 92 other people on their live chat.

Do not change to this company. They are misleading powerswitch and will be 3x the power charge you are paying now. Powerswitch said I would save $500 a year. Their app is suggesting it will be $500 a month more than I was paying prior to switching. Will be notifying ombudsman and have notified powerswitch of this scam company.

Terrible experience!! First bill was 50% more than my previous two with another supplier despite the PowerSwitch app suggesting Powershop as the best option. Made numerous unsuccessful attempts to contact customer service for an explanation. After two days and hours of wasted time, I switched back to my previous supplier - very poor all round!

Total rip off company, Do NOT sign up with them, when I phoned them they said low rates and daily rate $1.38. NOT true , they charged me $3.38 so not what I was told. The customer service is crap, rude, unhelpful. I have now changed with a daily rate of $1.38 to contact energy.

Powershop has been an absolute nightmare to deal with in terms of payment transactions
...

The dysfunctional process between buying packages and having funds withdrawn from ones account has been incredibly problematic and stressful...

There are significant systems issues.

Although we always budget funds to cover our bill, we have had several 'dishonoured' issues, and even a 'collectors' threat after we had moved on to another provider.

They blame "the bank" but in my experience it has been issues with powershop's dysfunctional bill payment system largely at fault

I would not reccomend anyone joining this company.

A complete nightmare.

Yes I should have read the reviews as well false advertising this is not saving you money. Charged 2.41 per day for line rental compared to my other power company who charges 90c because I don't live there. Cut my bill in half! Took me a solid 3 days before their world class chat function was actually active as well. Highly recommended you stay clear of them.

I should have read the reviews. There is no possible way this company saves you money, you have to pay up front for your estimate usage and then spend hours trying to buy power for a discount. Save your time go with a traditional power company these guys will not save you money - its impossible

Good company.

Good customer service, easy to talk to a real person, within a few minutes.
I've been with them for 4 years now.

Switching house is easy as a breeze.
Their app and website are better, good graphs and charts of energy usage.

Prices are not bad.

Would give them zero stars if that was possible. Worst power company in NZ!! Cannot answer questions, are extremely unhelpful and utterly useless. Our power bill with these clowns has literally doubled in a one month timeframe. For 3 years we have paid approx 300-350 a month. Our power bill is now over 600 a month and powershop have no explanation as to where the power is going whatsoever. We don't use any new electrical items and still they have no answers. They don't care about loyalty or customers in the slightest.

Beware of all their advertising of cheaper power and highly rated customer service. We have changed power companies as we were getting ridiculously high power bills for low power users.
when I complained about the price the powershop customer service agent couldn’t care less and literally told me to look around for a cheaper company. Changed to mercury far cheaper and really friendly customer service.

Too long a saga to go into detail,needless to say I couldn't communicate with a human and the signing on page seems to have a mind of its own.Would rather pay the extra $s to another cmpy rather than fight to sign over to Power shop

I was quoted it would be $600 per year cheaper so I made the switch. Turned out it cost me $600+ more a year.
I made contact with powershop and he assured me to give it more time for the algorithm to do its thing. Don't give powershop a chance. It's a bloody rip

Powershop literally don’t give a toss about anything, not helpful at all had to deal with Darius with no fcks given from him so yae that was fun lol stay away from this business we are changing power companies back to Mercury where we should have stayed

By far the worst power company we've dealt with. Not only were we getting ripped off, but the customer support is shocking and rude. I highly DO NOT recommend Powershop Australia. This is why we canceled our account but they are still proving to be difficult, charging us for a meter that was free when we had it installed almost 6 months prior, however, now want us to pay for it since we're canceling our service. They didn't even ask any questions when we first called to cancel our account, which goes to show how little they care about their customers. Do yourself a favour and avoid this company at all costs even if their prices appear affordable - you will get stung just as we have.

Be careful with this company and you might get some shoc . I ended up paying avarage $3 per kwh unit( this is absolutely true). I am a law user and they made me to pay lumpsump monthly charge in stead of per unit charge. So i now changed after just two months of being with them .

I advise anyone to talk to them about the problem what is happening with your own personal problem. I did i have never been so wonderfully supported. I am on a support plan with them a programme and i am on my way to meet up with a community support team to check the power efficiency and problems of my home with a plan to work on some smart ways that i can make my power work with me as a team member. Im thankful for powershop they really will care about you if you give them a chance i dont have a good customer history but have found explaining the details of what financial issue i am in helped me get support. I was also rewarded a $50 gift for working well with Powershop which is ace for me. Thank you Susan Thank PWS.

Powershop has these special "Power Packs" that they say are discounted from normal power prices, which are the ones you would normally use to purchase power.

The problem is that, while they claim that they E-Mail you to warn you that your "power balance" is low, and that you need to purchase power packs - you NEVER get the opportunity, because they sneakily "Auto purchase" standard Power Packs, then charge you for them.

Completely pointless "service", utter liars - since I do NOT get warning E-Mails (Yeah and they can forget saying the usual cope of 'Check your Spam Folder' - I know how E-Mail works), and scammers.

You can't "unpurchase" auto purchased power packs and replace them with the discounted ones either - even if you haven't paid for them yet.

Customer service is non existent - Their staff have always been condescending and rude.

Currently looking for a new supplier.

Proactively emailed and advised refund into my bank in less than 24 hours - moving providers due to a bundle deal. Always found the pricing great if you get the special packs, thanks guys

Extremely poor customer service - among the worst I have ever experienced. Power costs are very high - don't believe the hype. They'll charge you even when you have left the property and after they have closed your account. They won't reply to emails at all. Then in their chat bot service, when you get to speak to a person, they lack clarity and empathy, and use a very passive aggressive and/or accusatory tone. I would never recommend or use Powershop ever again. Do yourself a favour and find better!!!

UPDATE: Since posting this review, the customer services team have closed my account, resolved the issue and given me a small refund. I still found the experience poor, however, and had I not spent the time to chase Powershop, the situation may have continued.

difficult to deal with and super high bills. Im consistently making high payments (80 pw)!but its not enough, i’d need to pay more than my food budget every week, (150pw!!) instead of letting me continuously pay the same amount over the warm months when i dont rely on a heatpump to keep my kids warm.