Abi Fedigan was the most understanding and problem solving team Member I have spoke with at PRA . She solves my issues rather than creating more ans I’m very grateful for her kindness understanding n... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had to enter a DMP which will be paid off completely in 3 months. Unfortunately PRA choose to report a default for the starting balance for every month of the DMP despite never missing a paymen... Toon meer
Bedrijf heeft geantwoord
This company has been harassing me for a long time. Leaving voice mails, sending messages. You would think by now they would have got the message that I am not interested and never will be. I have sen... Toon meer
Bedrijf heeft geantwoord
In support of my earlier positive review last week was copied into emails this week from Allana who off her own back went over and above contacting the courts to push through my paid off CCJ for delet... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Each year millions of people fall behind on their bills for many reasons - things don’t go as planned, and then debt happens. When a person is unable to pay back a loan, credit card or another account, their creditor may sell that debt to a company like ours. If your account was sold to us, we’re here to help make repayment easier. We’re changing the way debt repayment works by treating our customers with the fairness and respect they deserve. PRA Group in the UK has over 20 years of experience and has helped more than 1 million customers resolve their debts Debt happens. So can recovery.
Contactgegevens
PRA Group (UK) Limited, Halo Enterprise & Innovation Centre, Hill Street, Kilmarnock. East Ayrshire, KA3 1HA, Kilmarnock, Verenigd Koninkrijk
- 0808 196 5550
- enquiries@pragroup.co.uk
- pragroup.co.uk
3,8
Goed
219 reviews
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Laura showed empathy listening to my…
Laura showed empathy listening to my situation and provided guidance to my options and any support available, thereby giving a personal touch that I find lacking in many areas of society
28 oktober 2025
Review zonder uitnodiging
Antwoord van PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Very Helpful
Very Helpful, understanding and didn’t pressure me. Made me feel comfortable and the customer service Rep “ Kyle “ was understanding, compassionate and gave great assistance.
27 oktober 2025
Review zonder uitnodiging
Antwoord van PRA Group UK
Hi L Penman,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
I spoke to Sue- Outstanding customer service!
I spoke to Sue- she was extremely kind, courteous and knowledgeable and could not have been more helpfull. This type of customer service is an outstanding asset to PRA Group UK. I can recommend with the highest recommendation.
24 oktober 2025
Review zonder uitnodiging
Antwoord van PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Polite and straight to the point
Had a phone call with sue this morning..she was very helpful ..and gave me a clear answer to my query.
And was super polite ...thank you Sue
24 oktober 2025
Review zonder uitnodiging
Antwoord van PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Sue the consultant was caring
Sue the consultant was caring, a fantastic listener and out standing level of customer care, Sue was compassionate in her approach and showed a high level of empathy...thank you Sue for your support.
22 oktober 2025
Review zonder uitnodiging
Antwoord van PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
I would like thank Lorra for helping me…
I would like thank Lorra for helping me out with plan review today she has very well pleasant and and very professional and also concerned for my well-being and she is a credit to the company
18 oktober 2025
Review zonder uitnodiging
Antwoord van PRA Group UK
Hi Colin,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
Always so reassuring and calm
I have just finished talking to Sarah who lad a lovely and calm Scottish accent; it was for one of my 6 month reviews and I have to say that each time I have these review calls, this company are alway so understanding and it’s impressive how they put mine and my families well being first in assessing my financial situation. I’m a believer in paying my dues but have never been pressured to do anything that would put my family in a critical position. They seem to genuinely care and are polite and understand that things go wrong in life and that they are there to help get things back on track. Thank you Sarah for the call and for leaving me at ease.
16 oktober 2025
Review zonder uitnodiging
Antwoord van PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Great
Spoke with Danny today, he explained everything to me in easy and very friendly way, was really helpful during the call, great customer service
16 oktober 2025
Review zonder uitnodiging
Antwoord van PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Wants to say a massive thank you to…
Wants to say a massive thank you to karlye especially for going out of his way and to Jane and all colleagues at pra group
Very professional and reassuring service
PRA Group were very professional and went out of their way to get my matter resolved quickly. They really put my mind at ease throughout the process and kept everything clear and respectful. I appreciate their help and understanding — excellent service from start to finish.
16 oktober 2025
Review zonder uitnodiging
Antwoord van PRA Group UK
Hi Melanie,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
Laura was exceptional really friendly…
Laura was exceptional really friendly and professional. They’ve always been really understanding normally dread these kind of phone calls but they’re always so lovely and make it really easy and not intimidating at all. Laura is really amazing at what she does.
16 oktober 2025
Review zonder uitnodiging
Antwoord van PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
I have spoken to Sue today
I have spoken to Sue today, so far she has provided me the best customer service. Sue was very friendly, helpful, and patient. She was so understanding and went the extra mile to help me solve my issue by making everything suitable to my needs.❤️❤️❤️❤️
15 oktober 2025
Review zonder uitnodiging
Antwoord van PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
I would strongly advise anyone to avoid…
I would strongly advise anyone to avoid dealing with PRA Group if possible.
Despite clear evidence that a default already registered by Barclaycard has been duplicated by PRA Group on my credit file — which is a clear breach of UK credit reporting laws and FCA regulations — they have refused to take action.
After speaking with two representatives (Nieve and her line manager Jean), I explained in detail that their default was a duplicate entry for the same debt, which is not only misleading, but also illegal under data protection laws and FCA rules. Yet, they completely dismissed my concerns and refused to remove the entry.
Their customer service was unhelpful, dismissive, and uninformed, and they failed to acknowledge even the basic legal standards around credit reporting. I’ve now had to escalate the issue to the Financial Ombudsman Service because PRA Group has failed to treat my complaint seriously or fairly.
14 oktober 2025
Review zonder uitnodiging
Antwoord van PRA Group UK
Hi S Niven,
We are sorry to hear about your recent experience with PRA Group. We want to always provide fantastic service, and we are sorry that on this occasion we didn’t live up to your expectations.
We’d really like to know more about what went wrong so we can improve in future.
Please email us at: complaints@pragroup.co.uk or by calling us on 0808 196 5541 (8am-5pm, Mon-Fri)
Had a lovely phone call with sue
Had a lovely phone call with sue! she was very understanding and offered so much support. I definitely feel at ease after today’s conversation. I am very thankful
13 oktober 2025
Review zonder uitnodiging
Antwoord van PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Thank you Abbie
Abbie was amazing. Everything went smooth with her and quick. Thank you, Abbie!
13 oktober 2025
Review zonder uitnodiging
Antwoord van PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Helpful
Nobody likes to deal with debt collection companies. however the lady i spoke to was called Laura she polite and very helpful and sorted my issues quickly
13 oktober 2025
Review zonder uitnodiging
Antwoord van PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Stewart was very helpful on the online…
Stewart was very helpful on the online chat and resolved my issues quickly and efficiently
11 oktober 2025
Review zonder uitnodiging
Antwoord van PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Just spoken to a lady called Laura
Just spoken to a lady called Laura, who was exceptionally professional and not only that she gave me all the information i needed to help my current situation, she an asset to you company.
Craig G
10 oktober 2025
Review zonder uitnodiging
Antwoord van PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Unhelpful and poor communication
I explained clearly to PRA Group that I am unemployed and unable to pay, but they continued to pursue me and even pushed for court action on a small debt. They ignored token payments I offered in the past and now send replies in email formats I can’t even open. Very stressful and unhelpful experience — communication is poor and not customer-friendly.
6 oktober 2025
Review zonder uitnodiging
Antwoord van PRA Group UK
Hey Cherry,
Thanks for letting us know about your recent experience with PRA Group. We want to provide fantastic service. We’re really sorry that we didn’t live up to your expectations.
We’d really like to know more about what went wrong so we can improve in future.
Please email us at: complaints@pragroup.co.uk or call us on 0808 196 5541 (8am-5pm, Mon-Fri).
Catherine
Got a call from sue who was lovely
Got a call from sue who was lovely, professional and non judgmental. She was very warm and made me feel instantly comfortable in what can be an uncomfortable and awkward conversation, she spoke through all my options and found a solution that worked best for me. What an asset to the team and glad it was sue on the other end of the line. Thank you.
19 september 2025
Review zonder uitnodiging
Antwoord van PRA Group UK
Hi Ione,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Paying monthly yet...
They still feel the need to harass my phone by constantly ringing me.its borderline harassment.
15 september 2025
Review zonder uitnodiging
Antwoord van PRA Group UK
Hey Richard,
Thanks for letting us know about your recent experience with PRA Group. We want to provide fantastic service. We’re really sorry that we didn’t live up to your expectations.
We’d really like to know more about what went wrong so we can improve in future.
Please email us at: complaints@pragroup.co.uk or call us on 0808 196 5541 (8am-5pm, Mon-Fri).
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